State Farm Auto Exam with precise detailed answers || || || || || || ||
Competitive Bids - ✔✔The competitive bid process requires that two or more repairers
|| || || || || || || || || || || || ||
submit competitive estimates or
|| || ||
"bids" for a specific repair job. The amount of the low, complete bid is generally considered
|| || || || || || || || || || || || || || || ||
to
be the "competitive" price and is used as the basis for settlement. In all cases, the vehicle
|| || || || || || || || || || || || || || || || ||
owner
selects the facility that will perform repairs.
|| || || || || ||
PCPs - ✔✔State Farm uses a continuous
|| || || || || ||
survey that gives repairers the opportunity to provide information
|| || || || || || || ||
online. The repairer information is used to determine labor rates and material pricing levels
|| || || || || || || || || || || || || ||
that
reflect prevailing prices in that area. PCPs are determined by analyzing information
|| || || || || || || || || || || ||
provided by ||
repairers that meet the Equipment/Capabilities Criteria listed on the Repair Facility Survey
|| || || || || || || || || || || ||
form
Select Service Program - ✔✔In some market areas, repairers have been selected to
|| || || || || || || || || || || || ||
participate in State Farm's Select Service || || || || ||
Program. The program is designed to enhance claim service,
|| || || || || || || ||
increase efficiency, and afford || || ||
customers an opportunity to select qualified repairers to inspect and estimate vehicle
|| || || || || || || || || || || ||
damage
Paintless Dent repair - ✔✔Paintless Dent Repair (PDR) is an industry recognized repair
|| || || || || || || || || || || || ||
process that involves the removal|| || || ||
, of
hail dents or other types of damage from metal exterior surface panels without disturbing
|| || || || || || || || || || || || || ||
the
vehicle's finish. In most cases, this procedure involves the use of specialized tools to apply
|| || || || || || || || || || || || || ||
pressure to the backside of the panel to remove surface imperfections. Other techniques
|| || || || || || || || || || || || ||
may be ||
used to repair damage from the topside of the panel, depending on the size and location of
|| || || || || || || || || || || || || || || || ||
the
damage. By using either of these techniques, the technician is able to restore panel
|| || || || || || || || || || || || || ||
appearance
which eliminates the need for refinishing the panel's surface area.
|| || || || || || || || ||
The PDR process is often used to repair hail damage or other similar dents that occur when
|| || || || || || || || || || || || || || || || ||
an
outer panel strikes (or is struck by) an object that has not compromised the finish of the
|| || || || || || || || || || || || || || || || ||
panel.
Since the outer finish of the panel has not been disturbed, it eliminates the refinishing
|| || || || || || || || || || || || || || ||
process
and may allow for repairs to be completed in a more timely and cost effective manner.
|| || || || || || || || || || || || || || ||
ICAR - ✔✔Inter Industry Conference on Auto Collision Repair.
|| || || || || || || ||
Determining Repair Costs - ✔✔The prices we pay for most repair operations will be || || || || || || || || || || || || || ||
determined from printed or electronic || || || ||
collision estimating guides and repair facility survey results. However, it is not possible to
|| || || || || || || || || || || || ||
determine the cost of every repair operation from these sources. For example, when
|| || || || || || || || || || || || ||
estimating a ||
sheet metal ||
or other repair operation, the labor estimate is based on judgment time. When
|| || || || || || || || || || || ||
Competitive Bids - ✔✔The competitive bid process requires that two or more repairers
|| || || || || || || || || || || || ||
submit competitive estimates or
|| || ||
"bids" for a specific repair job. The amount of the low, complete bid is generally considered
|| || || || || || || || || || || || || || || ||
to
be the "competitive" price and is used as the basis for settlement. In all cases, the vehicle
|| || || || || || || || || || || || || || || || ||
owner
selects the facility that will perform repairs.
|| || || || || ||
PCPs - ✔✔State Farm uses a continuous
|| || || || || ||
survey that gives repairers the opportunity to provide information
|| || || || || || || ||
online. The repairer information is used to determine labor rates and material pricing levels
|| || || || || || || || || || || || || ||
that
reflect prevailing prices in that area. PCPs are determined by analyzing information
|| || || || || || || || || || || ||
provided by ||
repairers that meet the Equipment/Capabilities Criteria listed on the Repair Facility Survey
|| || || || || || || || || || || ||
form
Select Service Program - ✔✔In some market areas, repairers have been selected to
|| || || || || || || || || || || || ||
participate in State Farm's Select Service || || || || ||
Program. The program is designed to enhance claim service,
|| || || || || || || ||
increase efficiency, and afford || || ||
customers an opportunity to select qualified repairers to inspect and estimate vehicle
|| || || || || || || || || || || ||
damage
Paintless Dent repair - ✔✔Paintless Dent Repair (PDR) is an industry recognized repair
|| || || || || || || || || || || || ||
process that involves the removal|| || || ||
, of
hail dents or other types of damage from metal exterior surface panels without disturbing
|| || || || || || || || || || || || || ||
the
vehicle's finish. In most cases, this procedure involves the use of specialized tools to apply
|| || || || || || || || || || || || || ||
pressure to the backside of the panel to remove surface imperfections. Other techniques
|| || || || || || || || || || || || ||
may be ||
used to repair damage from the topside of the panel, depending on the size and location of
|| || || || || || || || || || || || || || || || ||
the
damage. By using either of these techniques, the technician is able to restore panel
|| || || || || || || || || || || || || ||
appearance
which eliminates the need for refinishing the panel's surface area.
|| || || || || || || || ||
The PDR process is often used to repair hail damage or other similar dents that occur when
|| || || || || || || || || || || || || || || || ||
an
outer panel strikes (or is struck by) an object that has not compromised the finish of the
|| || || || || || || || || || || || || || || || ||
panel.
Since the outer finish of the panel has not been disturbed, it eliminates the refinishing
|| || || || || || || || || || || || || || ||
process
and may allow for repairs to be completed in a more timely and cost effective manner.
|| || || || || || || || || || || || || || ||
ICAR - ✔✔Inter Industry Conference on Auto Collision Repair.
|| || || || || || || ||
Determining Repair Costs - ✔✔The prices we pay for most repair operations will be || || || || || || || || || || || || || ||
determined from printed or electronic || || || ||
collision estimating guides and repair facility survey results. However, it is not possible to
|| || || || || || || || || || || || ||
determine the cost of every repair operation from these sources. For example, when
|| || || || || || || || || || || || ||
estimating a ||
sheet metal ||
or other repair operation, the labor estimate is based on judgment time. When
|| || || || || || || || || || || ||
