NAHQ PRACTICE CPHQ FINAL EXAM PAPER
2026 QUESTIONS WITH VERIFIED SOLUTIONS
◉ 8- Hospital A has recently merged with Hospital B. After 6
months, it is noted that Hospital A has successfully transitioned their
staff to new organizational values, while Hospital B still struggles.
Hospital A's success can best be attributed to
A.
requiring adoption of new values by all staff.
B.
support of both hospitals' mission statements.
C.
acceptance of the new mission and vision statements.
D.
integrating technology and databases. Answer: EXPLANATIONS:
A. There is not enough information provided to show that the values
were adopted by all staff.
B. Support of two mission statements could be confusing to staff and
would not lead to an integrated organization.
C. Acceptance of the new mission and vision statements
demonstrates integration of the two facilities.
D. Values are not dependent on the integration of technology and
databases.
,◉ 9- For a quality improvement team to deal effectively with
conflict, it is important to appoint which of the following to its
membership?
A.
risk manager
B.
human resources representative
C.
facilitator
D.
senior leader Answer: EXPLANATIONS:
A. A risk manager's role would not necessarily deal with conflict
within a quality improvement team.
B. A human resources representative handles staffing issues, but not
necessarily conflict, within a team.
C. A facilitator is an unbiased party that may help groups deal with
conflict.
D. A senior leader's role would not necessarily deal with conflict
within a quality improvement team.
◉ 10- A Failure Mode and Effects Analysis (FMEA) is performed
A.
,to immediately investigate an incident that occurred.
B.
as a preventative measure before an incident occurs.
C.
if the severity of an incident led to a patient death.
D.
when there is a chance of an incident reoccurring. Answer:
EXPLANATIONS:
A. The FMEA process is performed before an incident occurs.
B. The FMEA process is a proactive, systematic method of identifying
and preventing incidents from occurring.
C. The FMEA process examines severity, but before an incident or a
death occurs.
D. The FMEA process examines the likelihood of occurrence, but
before an incident occurs.
◉ 11- Which of the following best describes an organizational vision
statement?
A.
It is used as a marketing strategy.
B.
It defines the structure of the institution.
C.
, It describes the organization's strategic plan.
D.
It reflects the organization's aspirations. Answer: EXPLANATIONS:
A. The vision statement may be used for marketing purposes, but it
does not define marketing strategies.
B. The structure of the institution is not defined in the vision
statement.
C. The strategic plan is not part of an organization's vision
statement.
D. Vision is the image or description of what the organization desires
to become.
◉ 12- The most effective way for a healthcare quality professional to
communicate quality improvement activities to the medical staff is
by
A.
developing professional relationships.
B.
inviting medical staff to an inservice on quality tools.
C.
evaluating physician participation on quality teams.
D.
providing outcome data at medical staff meetings. Answer:
EXPLANATIONS:
2026 QUESTIONS WITH VERIFIED SOLUTIONS
◉ 8- Hospital A has recently merged with Hospital B. After 6
months, it is noted that Hospital A has successfully transitioned their
staff to new organizational values, while Hospital B still struggles.
Hospital A's success can best be attributed to
A.
requiring adoption of new values by all staff.
B.
support of both hospitals' mission statements.
C.
acceptance of the new mission and vision statements.
D.
integrating technology and databases. Answer: EXPLANATIONS:
A. There is not enough information provided to show that the values
were adopted by all staff.
B. Support of two mission statements could be confusing to staff and
would not lead to an integrated organization.
C. Acceptance of the new mission and vision statements
demonstrates integration of the two facilities.
D. Values are not dependent on the integration of technology and
databases.
,◉ 9- For a quality improvement team to deal effectively with
conflict, it is important to appoint which of the following to its
membership?
A.
risk manager
B.
human resources representative
C.
facilitator
D.
senior leader Answer: EXPLANATIONS:
A. A risk manager's role would not necessarily deal with conflict
within a quality improvement team.
B. A human resources representative handles staffing issues, but not
necessarily conflict, within a team.
C. A facilitator is an unbiased party that may help groups deal with
conflict.
D. A senior leader's role would not necessarily deal with conflict
within a quality improvement team.
◉ 10- A Failure Mode and Effects Analysis (FMEA) is performed
A.
,to immediately investigate an incident that occurred.
B.
as a preventative measure before an incident occurs.
C.
if the severity of an incident led to a patient death.
D.
when there is a chance of an incident reoccurring. Answer:
EXPLANATIONS:
A. The FMEA process is performed before an incident occurs.
B. The FMEA process is a proactive, systematic method of identifying
and preventing incidents from occurring.
C. The FMEA process examines severity, but before an incident or a
death occurs.
D. The FMEA process examines the likelihood of occurrence, but
before an incident occurs.
◉ 11- Which of the following best describes an organizational vision
statement?
A.
It is used as a marketing strategy.
B.
It defines the structure of the institution.
C.
, It describes the organization's strategic plan.
D.
It reflects the organization's aspirations. Answer: EXPLANATIONS:
A. The vision statement may be used for marketing purposes, but it
does not define marketing strategies.
B. The structure of the institution is not defined in the vision
statement.
C. The strategic plan is not part of an organization's vision
statement.
D. Vision is the image or description of what the organization desires
to become.
◉ 12- The most effective way for a healthcare quality professional to
communicate quality improvement activities to the medical staff is
by
A.
developing professional relationships.
B.
inviting medical staff to an inservice on quality tools.
C.
evaluating physician participation on quality teams.
D.
providing outcome data at medical staff meetings. Answer:
EXPLANATIONS:
