NAHQ PRACTICE CPHQ PRACTICE EXAM
2026 QUESTIONS AND SOLUTIONS FULL
VERSION
◉ d. Compare outcomes with pre-established goals. Answer: Which
of the following is the best way to determine if a quality
improvement initiative is successful?
a. Conduct a retrospective review
b. Survey patients and customers
c. Present findings to the Quality Council
d. Compare outcomes with pre-established goals
◉ d. Evaluating the project. Answer: Team building goals for a first
meeting should include all of the following EXCEPT:
a. Getting to know one another
b. Learning to work as a team
c. Setting meeting ground rules
d. Evaluating the project
◉ d. Sharing the data with the staff to provide feedback. Answer: An
organization's data demonstrate an increase in the number of
patient falls. A healthcare quality professional should recommend:
,a. Revising the fall-risk assessment tool
b. Convening a focus group of medical staff to discuss fall risks
c. Increasing staff on weekends and nights
d. Sharing the data with the staff to provide feedback
◉ b. Involve individuals directly affected by the change. Answer: The
best way to facilitate change in healthcare organization is to:
a. Communicate through group meetings
b. Involve individuals directly affected by the change
c. Arrange presentations by senior leaders
d. Communicate through a group email
◉ a. Ishikawa diagram. Answer: In evaluating long wait times, a
quality professional can best demonstrate components related to
staffing, methods, measures, materials, and equipment by using:
a. Ishikawa diagram
b. Pie chart
c. Run chart
d. Histogram
◉ a. 6 consecutive ascending data points. Answer: Which of the
following demonstrates a true statistical increase in a run chart?
a. 6 consecutive ascending data points
, b. Data points close to the mean line
c. 7 descending data points
d. A zigzag pattern of data points
◉ d. 0.60. Answer: The relationship between patient satisfaction and
hours per day on a medical unit was found to be (r=0.60, p<0.05).
What is the correlation between these two values?
a. 0.05
b. 0.36
c. 0.55
d. 0.60
◉ d. Providing outcome data at medical staff meetings. Answer: The
most effective way for a healthcare quality professional to
communicate quality improvement activities to the medical staff is
by:
a. Inviting medical staff to an in-service on quality tools
b. Evaluating physician participation on quality teams
c. Developing professional relationships
d. Providing outcome data at medical staff meetings
◉ b. Data analysis and display. Answer: Which of the following is an
essential component in a performance improvement report?
2026 QUESTIONS AND SOLUTIONS FULL
VERSION
◉ d. Compare outcomes with pre-established goals. Answer: Which
of the following is the best way to determine if a quality
improvement initiative is successful?
a. Conduct a retrospective review
b. Survey patients and customers
c. Present findings to the Quality Council
d. Compare outcomes with pre-established goals
◉ d. Evaluating the project. Answer: Team building goals for a first
meeting should include all of the following EXCEPT:
a. Getting to know one another
b. Learning to work as a team
c. Setting meeting ground rules
d. Evaluating the project
◉ d. Sharing the data with the staff to provide feedback. Answer: An
organization's data demonstrate an increase in the number of
patient falls. A healthcare quality professional should recommend:
,a. Revising the fall-risk assessment tool
b. Convening a focus group of medical staff to discuss fall risks
c. Increasing staff on weekends and nights
d. Sharing the data with the staff to provide feedback
◉ b. Involve individuals directly affected by the change. Answer: The
best way to facilitate change in healthcare organization is to:
a. Communicate through group meetings
b. Involve individuals directly affected by the change
c. Arrange presentations by senior leaders
d. Communicate through a group email
◉ a. Ishikawa diagram. Answer: In evaluating long wait times, a
quality professional can best demonstrate components related to
staffing, methods, measures, materials, and equipment by using:
a. Ishikawa diagram
b. Pie chart
c. Run chart
d. Histogram
◉ a. 6 consecutive ascending data points. Answer: Which of the
following demonstrates a true statistical increase in a run chart?
a. 6 consecutive ascending data points
, b. Data points close to the mean line
c. 7 descending data points
d. A zigzag pattern of data points
◉ d. 0.60. Answer: The relationship between patient satisfaction and
hours per day on a medical unit was found to be (r=0.60, p<0.05).
What is the correlation between these two values?
a. 0.05
b. 0.36
c. 0.55
d. 0.60
◉ d. Providing outcome data at medical staff meetings. Answer: The
most effective way for a healthcare quality professional to
communicate quality improvement activities to the medical staff is
by:
a. Inviting medical staff to an in-service on quality tools
b. Evaluating physician participation on quality teams
c. Developing professional relationships
d. Providing outcome data at medical staff meetings
◉ b. Data analysis and display. Answer: Which of the following is an
essential component in a performance improvement report?
