COM 380 EXAM QUESTIONS ANSWERED CORRECTLY LATEST UPDATE 2026
You are working in a human resources approach. What is the direction, style, and channel. - Answers
Top to bottom, horizontal, informal, and whatever channel works the best
Horace manages a fast food restaurant and never worries too much about treating his employees
well, because he knows the local high school is full of students willing to work for minimum wage.
What principle of the "machine metaphor" - Answers Replaceability
Who is credited with time and motion studies that looked at creating the most efficient way to
accomplish a job - Answers Taylor
What model best describes the classical approach to organizations? - Answers Machine model
Who is the father of modern-operational management? - Answers Fayol
In the consultative organization, managers have the explicit goal of exploiting workers (t/f) - Answers
False
The process of our world becoming more interconnected in economic, political, organizational and
personal terms - Answers Globalization
According to Weber, where did power rest with rational-legal authority - Answers Position, not the
person
This person said that there are two types of managers - Answers McGregor
This model of communication is very simplistic and can be compared to using a walkie talkie where
only one person sends a message through a channel to another person - Answers Linear
Communication in classical organizations is highly formal (t/f) - Answers true
This person said that people have needs that are arranged in a ladder of prepotency - Answers
Maslow
Seven domains of communication theory - Answers Robert Craig
What event led to the start of the human relations movement - Answers Hawthorne studies
What model best describes the human relations approach to organizations - Answers Family model
Who thought that power in organizations should be based on the rational application of rules and a
reliance on information and expertise - Answers Weber
The cost of clothing has increased due to outsourcing. (t/f) - Answers false
Organizations should be as complicated as the problem they seek to address.(t/f) - Answers true
Organizational communication scholars can address issues related to global warming by - Answers
helping local, state, national, and international agencies coordinate their activities to cope with the
human consequences of global warming.
The exact consequence and extent of a global warming is relatively simple to predict.(t/f) - Answers
false
The organizational world is less complicated than it was 100 years ago.(t/f) - Answers false
The rhetorical model of communication views communication as the practical art of discourse.(t/f) -
Answers true
_____________ organizations can be characterized as service organizations for both profit and
nonprofit organizations. - Answers more and more
The collapse of the U.S. sub-prime mortgage and the reversal of the housing boom which then had a
ripple effect around the world shows how much the interconnectedness of a _____________
economy matters. - Answers global
Jasprit is the new manager of Burger Barn. During his first meeting with his employees, he
emphasized his many years of experience as a manager of fast food restaurants to assure the
employees he knows what he is doing in a time of change. His message could most easily be studied
through a _______________ approach to communication. - Answers cybernetic
The U.S. population like its traditional competitors is experiencing stagnant population growth and is
anticipated to begin declining in the next ten years.(t/f) - Answers false
The United States is anticipated to be a "majority minority" nation by 2050.(t/f) - Answers true
Coordinating the interaction between the federal government and local police to deal with a terrorist
threat is an organizational communication issue.(t/f) - Answers true
In Chapter 2's Spotlight on Scholarship by D'Urso, almost ___________ conduct surveillance on their
employees. - Answers 80%
Fayol's Principles of Management provide an accurate description of what managers actually do on
the job.(t/f) - Answers false
, Taylor's Theory of Scientific Management proposes that time and motion studies can determine the
most time-efficient way to do a job.(t/f) - Answers true
Communication in classical organizations is highly formal and standardized.(t/f) - Answers true
The number of people supervised by a manager is known as his/her span of control.(t/f) - Answers
true
Weber believed that rules are most effective when they are retained flexibly in oral form.(t/f) -
Answers false
Taylor advocated a strict __________________ ________ ________________ in which workers
perform physical labor that is planned and directed by management. - Answers division of labor
Fredrick Taylor wanted to replace the initiatives and incentives system with his system of
___________________ management. - Answers scientific
Although she couldn't tell a woofer from a tweeter, Jacqueline had a great deal of power at Hear It
Here Stereo Shop because her family had owned the business for many years. What type of authority
does Jacqueline hold? - Answers legitimate power
At the turn of the 20th century, piecework pay was the typical organizational reward system. If an
organization with a bunch of bricklayers typically laid bricks at the rate of 100 bricks an hour, but
someone new begins work and lays bricks at the rate of 200 bricks and hour, the manager might
conclude everyone should be laying bricks at this rate and ______, or lower the pay per brick laid. -
Answers "bust the rate"
With this type of authority, power rests not in the individual but rather in the expertise that has
created a system of rules and norms. - Answers rational-legal authority
Pfeffer argues that sharing information is important in successful organizations.(t/f) - Answers true
Which of the following is not a prototype management style as discusses by Blake and Mouton? -
Answers benevolent-authoritative
Human relations principles argue that.... - Answers satisfaction of higher-order needs leads directly to
job satisfaction.
Communication within a human relations organization tends to be less formal than in an organization
run with a classical approach.(t/f) - Answers true
According to McGregor, which of the following characterizes the assumptions of a Theory X manager?
- Answers Workers dislike responsibility
Workers are lazy
Workers are not very bright
Control in a System IV organization is exercised at all levels of the organization.(t/f) - Answers true
Blake and Mouton suggest that all managers should adopt a team management approach.(t/f) -
Answers true
In the consultative organization, managers have the explicit goal of exploiting workers.(t/f) - Answers
false
Theory X and Theory Y involve all assumptions that managers hold about workers.(t/f) - Answers true
The Hawthorne research team was initially interested in how changes in the work environment would
impact the productivity of factory workers.(t/f) - Answers true
Theory - Answers explanation of phenomena
organizational communication - Answers process by which activities of society are
collected/coordinated to reach the goals of both individuals and collective groups
goals of org com - Answers must balance goals of organization and stockholders
organization complication - Answers globalization, terrorism, climate change, changing demographics
constitutive model - Answers more complex
overarching way to look at communication
Enlightenment (1400's - 1700's) - Answers mostly in France
Rise of science and scientific method
Ask questions to get answers
Brings knowledge and understanding
Basis for learning more
Enlightenment gave us 3 fundamental standards - Answers Order
Stability
Predictability(-things seems to be universale
-these gave us efficiency --> machine model (cell phone, etc)
Weber, Fayol and Taylor all believe - Answers organizations should be modeled after machines
You are working in a human resources approach. What is the direction, style, and channel. - Answers
Top to bottom, horizontal, informal, and whatever channel works the best
Horace manages a fast food restaurant and never worries too much about treating his employees
well, because he knows the local high school is full of students willing to work for minimum wage.
What principle of the "machine metaphor" - Answers Replaceability
Who is credited with time and motion studies that looked at creating the most efficient way to
accomplish a job - Answers Taylor
What model best describes the classical approach to organizations? - Answers Machine model
Who is the father of modern-operational management? - Answers Fayol
In the consultative organization, managers have the explicit goal of exploiting workers (t/f) - Answers
False
The process of our world becoming more interconnected in economic, political, organizational and
personal terms - Answers Globalization
According to Weber, where did power rest with rational-legal authority - Answers Position, not the
person
This person said that there are two types of managers - Answers McGregor
This model of communication is very simplistic and can be compared to using a walkie talkie where
only one person sends a message through a channel to another person - Answers Linear
Communication in classical organizations is highly formal (t/f) - Answers true
This person said that people have needs that are arranged in a ladder of prepotency - Answers
Maslow
Seven domains of communication theory - Answers Robert Craig
What event led to the start of the human relations movement - Answers Hawthorne studies
What model best describes the human relations approach to organizations - Answers Family model
Who thought that power in organizations should be based on the rational application of rules and a
reliance on information and expertise - Answers Weber
The cost of clothing has increased due to outsourcing. (t/f) - Answers false
Organizations should be as complicated as the problem they seek to address.(t/f) - Answers true
Organizational communication scholars can address issues related to global warming by - Answers
helping local, state, national, and international agencies coordinate their activities to cope with the
human consequences of global warming.
The exact consequence and extent of a global warming is relatively simple to predict.(t/f) - Answers
false
The organizational world is less complicated than it was 100 years ago.(t/f) - Answers false
The rhetorical model of communication views communication as the practical art of discourse.(t/f) -
Answers true
_____________ organizations can be characterized as service organizations for both profit and
nonprofit organizations. - Answers more and more
The collapse of the U.S. sub-prime mortgage and the reversal of the housing boom which then had a
ripple effect around the world shows how much the interconnectedness of a _____________
economy matters. - Answers global
Jasprit is the new manager of Burger Barn. During his first meeting with his employees, he
emphasized his many years of experience as a manager of fast food restaurants to assure the
employees he knows what he is doing in a time of change. His message could most easily be studied
through a _______________ approach to communication. - Answers cybernetic
The U.S. population like its traditional competitors is experiencing stagnant population growth and is
anticipated to begin declining in the next ten years.(t/f) - Answers false
The United States is anticipated to be a "majority minority" nation by 2050.(t/f) - Answers true
Coordinating the interaction between the federal government and local police to deal with a terrorist
threat is an organizational communication issue.(t/f) - Answers true
In Chapter 2's Spotlight on Scholarship by D'Urso, almost ___________ conduct surveillance on their
employees. - Answers 80%
Fayol's Principles of Management provide an accurate description of what managers actually do on
the job.(t/f) - Answers false
, Taylor's Theory of Scientific Management proposes that time and motion studies can determine the
most time-efficient way to do a job.(t/f) - Answers true
Communication in classical organizations is highly formal and standardized.(t/f) - Answers true
The number of people supervised by a manager is known as his/her span of control.(t/f) - Answers
true
Weber believed that rules are most effective when they are retained flexibly in oral form.(t/f) -
Answers false
Taylor advocated a strict __________________ ________ ________________ in which workers
perform physical labor that is planned and directed by management. - Answers division of labor
Fredrick Taylor wanted to replace the initiatives and incentives system with his system of
___________________ management. - Answers scientific
Although she couldn't tell a woofer from a tweeter, Jacqueline had a great deal of power at Hear It
Here Stereo Shop because her family had owned the business for many years. What type of authority
does Jacqueline hold? - Answers legitimate power
At the turn of the 20th century, piecework pay was the typical organizational reward system. If an
organization with a bunch of bricklayers typically laid bricks at the rate of 100 bricks an hour, but
someone new begins work and lays bricks at the rate of 200 bricks and hour, the manager might
conclude everyone should be laying bricks at this rate and ______, or lower the pay per brick laid. -
Answers "bust the rate"
With this type of authority, power rests not in the individual but rather in the expertise that has
created a system of rules and norms. - Answers rational-legal authority
Pfeffer argues that sharing information is important in successful organizations.(t/f) - Answers true
Which of the following is not a prototype management style as discusses by Blake and Mouton? -
Answers benevolent-authoritative
Human relations principles argue that.... - Answers satisfaction of higher-order needs leads directly to
job satisfaction.
Communication within a human relations organization tends to be less formal than in an organization
run with a classical approach.(t/f) - Answers true
According to McGregor, which of the following characterizes the assumptions of a Theory X manager?
- Answers Workers dislike responsibility
Workers are lazy
Workers are not very bright
Control in a System IV organization is exercised at all levels of the organization.(t/f) - Answers true
Blake and Mouton suggest that all managers should adopt a team management approach.(t/f) -
Answers true
In the consultative organization, managers have the explicit goal of exploiting workers.(t/f) - Answers
false
Theory X and Theory Y involve all assumptions that managers hold about workers.(t/f) - Answers true
The Hawthorne research team was initially interested in how changes in the work environment would
impact the productivity of factory workers.(t/f) - Answers true
Theory - Answers explanation of phenomena
organizational communication - Answers process by which activities of society are
collected/coordinated to reach the goals of both individuals and collective groups
goals of org com - Answers must balance goals of organization and stockholders
organization complication - Answers globalization, terrorism, climate change, changing demographics
constitutive model - Answers more complex
overarching way to look at communication
Enlightenment (1400's - 1700's) - Answers mostly in France
Rise of science and scientific method
Ask questions to get answers
Brings knowledge and understanding
Basis for learning more
Enlightenment gave us 3 fundamental standards - Answers Order
Stability
Predictability(-things seems to be universale
-these gave us efficiency --> machine model (cell phone, etc)
Weber, Fayol and Taylor all believe - Answers organizations should be modeled after machines
