COM 380--EXAM 1 QUESTIONS WITH CORRECT ANSWERS LATEST UPDATE 2026
Horace manages a fast food restaurant and never too much about treating his employees well,
because he knows the local high school is full of students willing to work for minimum wage. What
principle of the "machine metaphor" does Horace's attitude exemplify?
- predictability
- specialization
- replaceability
- abusiveness - Answers replaceability
In the consultative organization, managers have the explicit goal of exploiting workers. (T/F) - Answers
False
A business practice associated with globalization involves moving manufacturing and service centers
to countries where labor is cheap. This practice is commonly known as
- restructuring
- relocation
- resourcing
- outsourcing - Answers outsourcing
We rarely use theory, it's just for professors and people who live in castles in the sky (T/F). - Answers
False
Who is credited with "starting" the industrial revolution in the U.S. with his interchangeable parts for
the musket? - Answers Freakin' Eli Whitney
You are working in an organization that holds a "human resources" approach. Describe the
direction,style and channels of communication. - Answers Works in all directions (up, down,
horizontal), is informal and works with whatever channel works best.
This person said that people have needs that are arranged in a ladder of prepotency. - Answers
Maslow
The _____________________, which started in Europe with the rise of science and the scientific
method, gave us three things: order, stability and predictability. - Answers Enlightenment Period
According to Weber, where did power rest with Rational-legal authority? - Answers In the position,
not the person
Systematic soldiering was Taylor's way of management breaking up the social interaction in
workgroups that often led to slowed production (T/F). - Answers False
This person said that there are two types of managers, those who believe people should be controlled
and those who believe that people should be motivated by higher order needs. - Answers McGregor
This model of communication is very simplistic, and can be compared to using a walkie talkie, where
only one person sends a message through a channel to another person. - Answers Linear/SMCR
Model of Communication
This type of manager believes that under the right conditions, people will not only accept
responsibility, but also seek it. - Answers Theory Y manager
Who is credited with time and motion studies that looked at creating the most efficient way to
accomplish a job. - Answers Taylor
Communication in classical organizations is highly formal and standardized (T/F). - Answers True
Who proposed seven dimensions of communication theory? - Answers Robert Craig
What model best describes the human relations approach to organizations?
- the family model
- the mountain model
- the machine model
- the human body model - Answers the family model
In the Hawthorne studies, what happened when they raised or lowered the lights that surprised
researchers? - Answers People were more productive
Who thought that power in organizations should be based on the rational application of rules and a
reliance on information and expertise? - Answers Max Weber
The process of our world becoming more interconnected in economic, political, organizational and
personal terms is... - Answers Globalization
The type of manager believes that the worker is basically lazy and works as little as possible. - Answers
Theory X manager
Who is considered the father of modern operational management? - Answers Fayol
Horace manages a fast food restaurant and never too much about treating his employees well,
because he knows the local high school is full of students willing to work for minimum wage. What
principle of the "machine metaphor" does Horace's attitude exemplify?
- predictability
- specialization
- replaceability
- abusiveness - Answers replaceability
In the consultative organization, managers have the explicit goal of exploiting workers. (T/F) - Answers
False
A business practice associated with globalization involves moving manufacturing and service centers
to countries where labor is cheap. This practice is commonly known as
- restructuring
- relocation
- resourcing
- outsourcing - Answers outsourcing
We rarely use theory, it's just for professors and people who live in castles in the sky (T/F). - Answers
False
Who is credited with "starting" the industrial revolution in the U.S. with his interchangeable parts for
the musket? - Answers Freakin' Eli Whitney
You are working in an organization that holds a "human resources" approach. Describe the
direction,style and channels of communication. - Answers Works in all directions (up, down,
horizontal), is informal and works with whatever channel works best.
This person said that people have needs that are arranged in a ladder of prepotency. - Answers
Maslow
The _____________________, which started in Europe with the rise of science and the scientific
method, gave us three things: order, stability and predictability. - Answers Enlightenment Period
According to Weber, where did power rest with Rational-legal authority? - Answers In the position,
not the person
Systematic soldiering was Taylor's way of management breaking up the social interaction in
workgroups that often led to slowed production (T/F). - Answers False
This person said that there are two types of managers, those who believe people should be controlled
and those who believe that people should be motivated by higher order needs. - Answers McGregor
This model of communication is very simplistic, and can be compared to using a walkie talkie, where
only one person sends a message through a channel to another person. - Answers Linear/SMCR
Model of Communication
This type of manager believes that under the right conditions, people will not only accept
responsibility, but also seek it. - Answers Theory Y manager
Who is credited with time and motion studies that looked at creating the most efficient way to
accomplish a job. - Answers Taylor
Communication in classical organizations is highly formal and standardized (T/F). - Answers True
Who proposed seven dimensions of communication theory? - Answers Robert Craig
What model best describes the human relations approach to organizations?
- the family model
- the mountain model
- the machine model
- the human body model - Answers the family model
In the Hawthorne studies, what happened when they raised or lowered the lights that surprised
researchers? - Answers People were more productive
Who thought that power in organizations should be based on the rational application of rules and a
reliance on information and expertise? - Answers Max Weber
The process of our world becoming more interconnected in economic, political, organizational and
personal terms is... - Answers Globalization
The type of manager believes that the worker is basically lazy and works as little as possible. - Answers
Theory X manager
Who is considered the father of modern operational management? - Answers Fayol
