STTI PATIENT SATISFACTION QUESTIONS & ANSWERS

STTI PATIENT SATISFACTION QUESTIONS &
ANSWERS


Patient personal and emotional experience includes all of the basics EXCEPT which of
the following?
A. Confidence in the provider
B. Effective care cooridination
C. Courtesy of staff
D. Preventative services - Answers -D. Preventative Services

An antecedent important to patient satisfaction is
A. access to care.
B. relationship with the doctors.
C. good outcomes. - Answers -A. Access to care

Potential areas for positive impact on patient experience include all EXCEPT which of
the following?
A. Decreasing turnover
B. Empowering nurse managers with greater decision making capacity around workload
adjustments
C. Greater consistency of staff assignments toward continuity of communication and
care
D. More transactional style leadership behaviors - Answers -D. More transactional style
leadership behaviors

Patient experience data should be shared on a monthly basis with nurses and nursing
staff.
A. True
B. False - Answers -B. False

Recognizing individual and team success in a timely manner increases staff
engagement and pride in the patient experience process.
A. True
B. False - Answers -B. False