Complete Solutions
Active Listening Correct Answers - Full attention,
understanding ,responding
- Noticing non verbal communication
Blurred Boundaries Correct Answers - Social relationships
- Nurse's needs are met at the expense of the patient's needs
Blurred Roles Correct Answers - Transference: pt transfers
feelings and behaviors onto the nurse related to significant
figures in the patient's past
- Countertransference: nurse transfers feelings and behaviors
onto the patient related to significant figures in the nurse's past
Boundaries Correct Answers - Exist to protect the patient
- Well established boundaries allow for a safe environment
where the patient can explore feelings and treatment concerns
Channel Correct Answers Auditory, visual, tactile, olfactory, or
a combination
Clarifying Techniques Correct Answers - Paraphrasing
- Restating
- Reflecting
- Exploring
Closed-ended Communication Correct Answers - Can give
specific needed information
- Used sparingly
, Cultural Considerations Correct Answers - Communication
style
- Use of eye contact
- Perception of touch
- Cultural filters
Environmental Factors that Affect Communication Correct
Answers - Noise
- Privacy
- Uncomfortable accomodations
Excessive Questioning Correct Answers - Multiple questions
- Conveys lack of respect
Exploring Correct Answers Examining a topic more in depth
Factors the Affect Communication Correct Answers - Personal
factors
- Environmental factors
- Relationship factors
Feedback Correct Answers Validates the accuracy of the
sender's message and is extremely important
Giving Advice Correct Answers Interfering with the patient's
ability to make decisions
Giving Approval or Disapproval Correct Answers - Patient may
be overwhelmed, vulnerable
- Can sway the pt