= = = = = =
Having, and Being, Canadian Edition, 9th Editio
= = = = = =
n, 2024 by Michael R. Solomon Chapters 1 - 15
= = = = = = = = =
,Consumer=Behaviour:=Buying,=Having,=and=Being,=Cdn.=9e=(Solomon)=Chapte
r=1= An=Introduction=to=Consumer=Behaviour
1) In=studying=consumers=like=Gail,=a=college=student,=marketers=often=find=it=useful=to=learn=their=
interests=in=music=or=clothing,=how=they=spend=their=leisure=time,=and=even=their=attitudes=about=s
ocial=issues,=to=be=able=to=categorize=consumers=according=to=their=lifestyles.=This=sort=of=informa
tion=is=called:
A) core=values.
B) psychographics.
C) configurations.
D) physiognomies.
ANSWER:= B
=
Type:=MC
Page=Ref:=2
= Skill:= Application
Objective:= L1-01=Consumer=behaviour=is=a=process.
2) Tina,=a=supervisor=of=displays=for=Sears=Canada,=knows=that=attractive=displays=can=generate=
additional=sales=of=particular=items.=From=a=marketer's=perspective,=this=is:
A) a=purchase=issue.
B) a=post=purchase=issue.
C) merchandising=complexity.
D) a=loss=leader.
ANSWER:= A
Type:=MC
Page=Ref:=3
= Skill:= Application
Objective:= L1-01=Consumer=behaviour=is=a=process.
3) John=is=the=vice=president=of=marketing=for=a=local=tour=guide=company.=He=is=concerned=that=
,his=customers=are=not=recommending=his=company=to=their=friends.=For=John,=this=problem=is=a:
A) purchase=issue.
B) demographic=problem.
C) prepurchase=issue.
D) post=purchase=issue.
= ANSWER:= D
Type:=MC
Page=Ref:=3
= Skill:= Application
Objective:= L1-01=Consumer=behaviour=is=a=process.
, 4) The=expanded=view=of=the=exchange=that=includes=the=issues=that=influence=the=consumer=
before,=during,=and=after=a=purchase=is=called:
A) the=value.
B) the=strategic=focus.
C) the=pre-sell=strategy.
D) the=consumption=process.
= ANSWER:= D
Type:=MC
Page=Ref:=3
= Skill:= Concept
Objective:= L1-01=Consumer=behaviour=is=a=process.
5) Gail=decides=to=take=a=break=from=studying=and=goes=online=to=check=things=out.=She=connects=
with=one=of=the=product=discussion=groups=that=she=participates=in.=This=is=an=example=of=a:
A) lifestyle=discussion.
B) brand=competition.
C) consumption=community.
D) marketplace=competition.
= ANSWER:= C
Type:=MC
Page=Ref:=2
= Skill:= Application
Objective:= L1-01=Consumer=behaviour=is=a=process.
6) If=a=product=succeeds=in=satisfying=needs=and=is=purchased=over=and=over=again,=it=most=likely=
has=attained:
A) product=separation.
B) brand=loyalty.
C) lifestyle=variation.
D) purchase=conception.
ANSWER:= B
Type:=MC