COMPLETE QUESTIONS WITH VERIFIED ANSWERS
GRADED A+
◎ Human Resource Management. ANSWER: - Entire set of activities used by an organization to
align its human capital with organizational objectives and strategies
◎ Examples of Intangible Resources. ANSWER: - Human Capital
Social Capital
Intellectual Capital
Organizational Capability
◎ Human Capital. ANSWER: - Tacit knowledge
Education and experience
Work-related know-how
◎ Social Capital. ANSWER: - Corporate Culture
Management philosophy
Coaching/mentoring relationships
Informal networking systems
◎ Intellectual Capital. ANSWER: - Patents and trade secrets
Copyrights
Intellectual property
◎ Organizational Capability. ANSWER: - Bring new products to market quickly
Absorb and integrate other cultures in a merger
Identify customer needs and respond directly to them
Continuously improve production processes to drive down costs
◎ How is training and development strategically important in an organization?. ANSWER: - By
creating value for customers through training
Increase shareholder returns by investing in training and development
Creating a competitive advantage through human capital
◎ Differentiate between Training and Development. ANSWER: - Training: Learning that is
planned by the organization and designed so as to further organizational objectives
,Development: Training that is longer-term in focus, designed to help employees prepare for
future jobs
◎ What is an intangible asset on which a company can build a sustainable competitive
advantage by providing training regarding tacit knowledge in an effort to differentiate itself in a
strategic way?. ANSWER: - Human Capital
◎ Orientation. ANSWER: - The first common training that new hires go. New employees are
exposed to the expectations the organization has for them, key policies and procedures relevant
to them, the basic business model under which the organization operates in order to be
successful, the variety and types of co-workers present on the job, and other aspects of
organizational life.
◎ Which activity is the human resource dept performing by offering a series of programs and
activities that include orientation, diversity, and total quality management?. ANSWER: - Training
◎ What is a direct benefit of a new employee orientation program?. ANSWER: - Increased
employee retention
◎ ADDIE model of training and development. ANSWER: - A common framework for training and
development where the five steps in the model are Assessment, Design, Development,
Implementation, and Evaluation.
◎ What does the ADDIE model suggest?. ANSWER: - A continuous cycle wherein the results of
evaluation from one training program become part of the assessment of needs for the next
program
Based on the belief that the training is most effective when it provides learners with a clear
statement of what they must be able to do as a result of training and how their performance
will be evaluated
◎ What is sustainable competitive advantage built upon?. ANSWER: - Intangible resources, such
as organizational capabilities, processes, systems, attributes, and knowledge and information
controlled by the firm
◎ Copyright Act 1976. ANSWER: - Protects the authors of "original works" from others who
would use their work unlawfully
The law that prohibits the printing, duplication, or distribution of copies of another's literary,
artistic, or other creative expressions except under certain circumstances.
, ◎ Age Discrimination in Employment Act. ANSWER: - Law that prohibits discrimination in
employment against persons age 40 and over. Select to training programs can't be based on
age. For example, a company will not send employees age 40 and over to training.
◎ Civil Rights Act. ANSWER: - Law prohibits discrimination in employment practices on the basis
of race, color, national origin, religion, and sex.
Need to monitor for signs of adverse impact of employees
◎ Americans with Disabilities Act. ANSWER: - A law that states an employer may not
discriminate against either an applicant or a current employee because he or she was previously
disabled or appears to be disabled.
Keep in mind the need for reasonable accommodations
◎ A copyright holder has the right to authorize others to ______ the work publicly.. ANSWER: -
Reproduce, Distribute, Display
◎ Which practice is allowed under the Age Discrimination in Employment Act of 1967 (ADEA)?.
ANSWER: - A company requires employees be at least 28 for promotion and will not hire
employees under age 18
◎ Reasons training and development has become a critical organizational activity. ANSWER: -
Globalization
Advancements in Technology
Changing Demographics
◎ What are the 4 stages of human resource competency?. ANSWER: - Acquiring, Applying,
Mastering, Influencing
◎ Competency Stage - Works under supervision. Learns to perform well under pressure and
accomplish tasks within the time budgeted.. ANSWER: - Acquiring
◎ Competency Stage - Independently produces results. Develops credibility and a reputation..
ANSWER: - Applying
◎ Competency Stage - Makes significant technical contributions working in more than one area.
Develops less experienced professionals and assumes leadership roles. Deals with customers
developing new business.. ANSWER: - Mastering