SCRIPTER GENESYS CLOUD EXAM STUDY
GUIDE 2026 COMPLETE QUESTIONS AND
VERIFIED ANSWERS
⩥ Who uses the collaborate feature?. Answer: Every member of the
organization, regardless of their role, uses the Collaborate features.
Those requiring telephony services use the Communicate features.
⩥ What roles have contact center communications responsibilities?.
Answer: 1. Contact Center Agents
2. Supervisors
3. Telephony Administrators
4. Super Administrators
⩥ What is the difference between a Collaborate and Communicate
License?. Answer: Collaborate license is free for users and
Communicate requires a license to run.
⩥ What are the three license types available?. Answer: The requirements
of the organization determine which license best meets their needs:
Genesys Cloud 1: Genesys Cloud 1 offers features for organizations that
require basic voice-based support in their contact center.
,Genesys Cloud 2: Genesys Cloud 2 offers features for organizations that
require multichannel-based (excluding social media) support in their
contact center.
Genesys Cloud 3: Genesys Cloud 3 offers features for organizations that
require multichannel-based including social media along with Workforce
Management in their contact center.
⩥ What is a named license?. Answer: A billable named user is anyone
that has logged in to the Genesys Cloud service at least once during the
billing period. The user type billed is the highest level license they were
assigned during the billing period.
⩥ What is a Concurrent license?. Answer: Concurrent is a license that
can essentially be shared. These licenses are invoiced based on the peak
number of users active on the platform within a billing cycle.
⩥ Does Genesys support a mix of named and concurrent license types?.
Answer: No
⩥ Concurrent billing in Genesys Cloud is limited to:. Answer:
organizations that are contained within a single geographic region.
,⩥ What are the advantages of unified collaboration within a large
organization?. Answer: 1. Instant communication with the coworkers
enables you to accomplish complex tasks in a short time. Therefore, the
productivity and performance of the organization is enhanced.
2. Instant messaging costs are significantly less than long-distance phone
conversations.
3. Unified collaboration brings different teams together easily under one
umbrella like a chat room.
⩥ What is the maximum size of a file that can be uploaded?. Answer: 2
GB
⩥ What are the regions available in Genesys Cloud?. Answer: -
Americas (US East)
- Americas (US West)
- Americas (Canada)
- Asia Pacific (Seoul)
- Asia Pacific (Sydney)
- Asia Pacific (Tokyo)
- EMEA (Dublin)
- EMEA (Frankfurt)
- EMEA (London)
, ⩥ When you access Genesys Cloud through mobile devices, you've
access to all the Collaborate features but:. Answer: very few features of
the Communicate.
⩥ What is a Division?. Answer: A division is a way to group and
segregate objects but keep them inside the same organization. For
example, you can create divisions by business units, countries, and
office locations and then assign configuration objects to each division.
⩥ What are the six major steps of configuring Genesys Cloud
Collaborate?. Answer: 1. Configure organization settings
2. Configure location settings
3. Add users to the organization
4. Assign roles and permissions
5. Group users together
6. Configure document sharing
⩥ What do you need in order to contact Genesys Cloud Support?.
Answer: Organization ID
⩥ Where can you change the default language of the contact center?.
Answer: From the Settings tab in the Organization Settings. The changes
made in this section do not override the personal preference of
organization members.
GUIDE 2026 COMPLETE QUESTIONS AND
VERIFIED ANSWERS
⩥ Who uses the collaborate feature?. Answer: Every member of the
organization, regardless of their role, uses the Collaborate features.
Those requiring telephony services use the Communicate features.
⩥ What roles have contact center communications responsibilities?.
Answer: 1. Contact Center Agents
2. Supervisors
3. Telephony Administrators
4. Super Administrators
⩥ What is the difference between a Collaborate and Communicate
License?. Answer: Collaborate license is free for users and
Communicate requires a license to run.
⩥ What are the three license types available?. Answer: The requirements
of the organization determine which license best meets their needs:
Genesys Cloud 1: Genesys Cloud 1 offers features for organizations that
require basic voice-based support in their contact center.
,Genesys Cloud 2: Genesys Cloud 2 offers features for organizations that
require multichannel-based (excluding social media) support in their
contact center.
Genesys Cloud 3: Genesys Cloud 3 offers features for organizations that
require multichannel-based including social media along with Workforce
Management in their contact center.
⩥ What is a named license?. Answer: A billable named user is anyone
that has logged in to the Genesys Cloud service at least once during the
billing period. The user type billed is the highest level license they were
assigned during the billing period.
⩥ What is a Concurrent license?. Answer: Concurrent is a license that
can essentially be shared. These licenses are invoiced based on the peak
number of users active on the platform within a billing cycle.
⩥ Does Genesys support a mix of named and concurrent license types?.
Answer: No
⩥ Concurrent billing in Genesys Cloud is limited to:. Answer:
organizations that are contained within a single geographic region.
,⩥ What are the advantages of unified collaboration within a large
organization?. Answer: 1. Instant communication with the coworkers
enables you to accomplish complex tasks in a short time. Therefore, the
productivity and performance of the organization is enhanced.
2. Instant messaging costs are significantly less than long-distance phone
conversations.
3. Unified collaboration brings different teams together easily under one
umbrella like a chat room.
⩥ What is the maximum size of a file that can be uploaded?. Answer: 2
GB
⩥ What are the regions available in Genesys Cloud?. Answer: -
Americas (US East)
- Americas (US West)
- Americas (Canada)
- Asia Pacific (Seoul)
- Asia Pacific (Sydney)
- Asia Pacific (Tokyo)
- EMEA (Dublin)
- EMEA (Frankfurt)
- EMEA (London)
, ⩥ When you access Genesys Cloud through mobile devices, you've
access to all the Collaborate features but:. Answer: very few features of
the Communicate.
⩥ What is a Division?. Answer: A division is a way to group and
segregate objects but keep them inside the same organization. For
example, you can create divisions by business units, countries, and
office locations and then assign configuration objects to each division.
⩥ What are the six major steps of configuring Genesys Cloud
Collaborate?. Answer: 1. Configure organization settings
2. Configure location settings
3. Add users to the organization
4. Assign roles and permissions
5. Group users together
6. Configure document sharing
⩥ What do you need in order to contact Genesys Cloud Support?.
Answer: Organization ID
⩥ Where can you change the default language of the contact center?.
Answer: From the Settings tab in the Organization Settings. The changes
made in this section do not override the personal preference of
organization members.
