GREEN BANKING INITIATIVES OF SBI: A
CUSTOMER CENTRIC STUDY
A PROJECT REPORT
Submitted in partial fulfilment for the award of the degree of
Bachelor of Commerce
By
SANDHIYA E
(21BCC0268)
Under the Supervision of
SAVITHA.N
DEPARTMENT OF COMMERCE
School of Social Sciences and Languages
Vellore
April 2024
i
, DECLARATION
I, Ms. SANDHIYA E (21BCC0268), hereby declare that the project report entitled
“GREEN BANKING INITIATIVES OF SBI: A CUSTOMER CENTRIC STUDY”
submitted by me to Vellore Institute of Technology, Vellore, in partial fulfillment of the
requirement for the award of the degree of BACHELOR OF COMMERCE is a bonafide work
carried out by me under the supervision of SAVITHA.N, Associate Professor, Department of
Social Science, School of Social Sciences and Languages, Vellore Institute of Technology,
Vellore – 632014. I further declare that the work reported in this project has not been submitted
and will not be submitted, either in part or in full, for the award of any other degree or diploma
in this institute or any other Institute or University.
PLACE: VELLORE SANDHIYA E
DATE:
ii
, CERTIFICATE
This is to certify that the project work entitled as “GREEN BNAKING INITIATIVES OF
SBI: A CUSTOMER CENTRIC STUDY” submitted b y Ms. SANDHIYA E
(21BCC0268), to Vellore Institute of Technology, Vellore, in partial fulfillment of the
requirement for the award of the degree of BACHELOR OF COMMERCE, is a bonafide
work carried out by her under my supervision. The project fulfills the requirement as per the
regulations of Vellore Institute of Technology, Vellore and in my opinion meets the necessary
standards for submission. The contents of this report have not been submitted and will not be
submitted either in part or in full, for the award of any other degree or diploma in this Institute
or any other Institute or University.
PLACE: VELLORE Dr. SAVITHA N
DATE: ASSOCIATE PROFESSOR
DEPARTMENT OF SOCIAL SCIENCE
Examiner 1: HOD, Commerce, SSL:
Examiner 2: Dean, SSL:
iii
, ACKNOWLEDGEMENT
At the outset, I thank the Almighty God for His blessings for granting me the knowledge
and right aptitude to successfully complete my project work.
I would like to express my special gratitude and thanks to my guide Dr. Savitha N,
Associate Professor, Department of Commerce, School of Social Sciences andLanguages,
whose esteemed guidance and immense support encouraged me to complete the project
successfully.
I wish to express my sincere thanks to Honorable Chancellor, Dr. G. Viswanathan;
esteemed Vice-Presidents; respected Vice Chancellor, Dr. V. S. Kanchana Bhaaskaran
and respected Pro- Vice Chancellor Dr. Partha Sharathi Mallick and Registrar, Dr.
Jayabharathi T of this prestigious Vellore Institute of Technology, Vellore for providing
me an excellent world class academic environment and facilities for pursuing my B. Com
Programme.
My sincere gratitude lies to the Dean, Dr. Manoharan M and Associate Dean Dr. V.
Selvam School of Social Sciences and Languages, and Head of the Department of
Commerce, Dr. R. Geetha for providing me an opportunity to do my project work at
Vellore Institute of Technology, Vellore.
I also thank all the faculty members of the Department of Commerce and faculty of other
Departments of the School of Social Sciences and Languages and the non-teaching staff
for giving me the courage and strength that I needed to achieve my goals.
My special thanks to my friends for their timely help and suggestions rendered for the
successful completion of this project.
This acknowledgement would be incomplete without expressing my whole hearted thanks
to my parents for their continuous support and guidance in all walks of my life.
SANDHIYA. E
iv
CUSTOMER CENTRIC STUDY
A PROJECT REPORT
Submitted in partial fulfilment for the award of the degree of
Bachelor of Commerce
By
SANDHIYA E
(21BCC0268)
Under the Supervision of
SAVITHA.N
DEPARTMENT OF COMMERCE
School of Social Sciences and Languages
Vellore
April 2024
i
, DECLARATION
I, Ms. SANDHIYA E (21BCC0268), hereby declare that the project report entitled
“GREEN BANKING INITIATIVES OF SBI: A CUSTOMER CENTRIC STUDY”
submitted by me to Vellore Institute of Technology, Vellore, in partial fulfillment of the
requirement for the award of the degree of BACHELOR OF COMMERCE is a bonafide work
carried out by me under the supervision of SAVITHA.N, Associate Professor, Department of
Social Science, School of Social Sciences and Languages, Vellore Institute of Technology,
Vellore – 632014. I further declare that the work reported in this project has not been submitted
and will not be submitted, either in part or in full, for the award of any other degree or diploma
in this institute or any other Institute or University.
PLACE: VELLORE SANDHIYA E
DATE:
ii
, CERTIFICATE
This is to certify that the project work entitled as “GREEN BNAKING INITIATIVES OF
SBI: A CUSTOMER CENTRIC STUDY” submitted b y Ms. SANDHIYA E
(21BCC0268), to Vellore Institute of Technology, Vellore, in partial fulfillment of the
requirement for the award of the degree of BACHELOR OF COMMERCE, is a bonafide
work carried out by her under my supervision. The project fulfills the requirement as per the
regulations of Vellore Institute of Technology, Vellore and in my opinion meets the necessary
standards for submission. The contents of this report have not been submitted and will not be
submitted either in part or in full, for the award of any other degree or diploma in this Institute
or any other Institute or University.
PLACE: VELLORE Dr. SAVITHA N
DATE: ASSOCIATE PROFESSOR
DEPARTMENT OF SOCIAL SCIENCE
Examiner 1: HOD, Commerce, SSL:
Examiner 2: Dean, SSL:
iii
, ACKNOWLEDGEMENT
At the outset, I thank the Almighty God for His blessings for granting me the knowledge
and right aptitude to successfully complete my project work.
I would like to express my special gratitude and thanks to my guide Dr. Savitha N,
Associate Professor, Department of Commerce, School of Social Sciences andLanguages,
whose esteemed guidance and immense support encouraged me to complete the project
successfully.
I wish to express my sincere thanks to Honorable Chancellor, Dr. G. Viswanathan;
esteemed Vice-Presidents; respected Vice Chancellor, Dr. V. S. Kanchana Bhaaskaran
and respected Pro- Vice Chancellor Dr. Partha Sharathi Mallick and Registrar, Dr.
Jayabharathi T of this prestigious Vellore Institute of Technology, Vellore for providing
me an excellent world class academic environment and facilities for pursuing my B. Com
Programme.
My sincere gratitude lies to the Dean, Dr. Manoharan M and Associate Dean Dr. V.
Selvam School of Social Sciences and Languages, and Head of the Department of
Commerce, Dr. R. Geetha for providing me an opportunity to do my project work at
Vellore Institute of Technology, Vellore.
I also thank all the faculty members of the Department of Commerce and faculty of other
Departments of the School of Social Sciences and Languages and the non-teaching staff
for giving me the courage and strength that I needed to achieve my goals.
My special thanks to my friends for their timely help and suggestions rendered for the
successful completion of this project.
This acknowledgement would be incomplete without expressing my whole hearted thanks
to my parents for their continuous support and guidance in all walks of my life.
SANDHIYA. E
iv
