1|Page
WGU D336 Business of IT – Applications ||Verified
Exam!!|| Most Recent Exam Actual Complete Real
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To ensure a holistic approach to service management, ITIL
4 outlines four dimensions of service management, from
which each component of the SVS should be considered.
The four dimensions are: - Answer-organizations and
people
Information and technology
partner and suppliers
The key components of the ITIL 4 framework are the
BLANK and the BLANK - Answer-ITIL service value
system (SVS)
four dimensions model.
The core components of the ITIL SVS are: - Answer-The
ITIL service value chain, ITIL practices, ITIL guiding
principles, governance, and continual improvement
,2|Page
The four perspectives that are critical to the effective and
efficient facilitation of value for customers and other
stakeholders in the form of products and services -
Answer-four dimensions of Service Management
To ensure a holistic approach to service management, ITIL
4 outlines four dimensions of service management, from
which each component of the SVS should be considered.
The four dimensions are: - Answer-Organization and
people
information and technology
Partners and supply
value stream and processes
One of the four dimensions of service management. It
ensures that the way an organization is structured and
managed, as well as its roles, responsibilities, and
systems of authority and communication, is well defined
and supports its overall strategy and operating model. -
Answer-Organization and people
One of the four dimensions of service management. It
includes the information and knowledge used to deliver
services, and the information and technologies used to
,3|Page
manage all aspects of the service value system. - Answer-
Information and Technology
One of the four dimensions of service management. It
encompasses the relationships an organization has with
other organizations that are involved in the design,
development, deployment, delivery, support, and/or
continual improvement of services. - Answer-Partners and
suppliers
A set of values that is shared by a group of people,
including expectations about how people should behave,
ideas, beliefs, and practices. - Answer-culture
A representation of a system, practice, process, service, or
other entity that is used to understand and predict its
behaviour and relationships. - Answer-model
An operating model for service providers that covers all
the key activities required to effectively manage products
and services. - Answer-ITIL Service Chain
, 4|Page
Recommendations that can guide an organization in all
circumstances, regardless of changes in its goals,
strategies, type of work, or management structure. -
Answer-ITIL Guiding Principals
One of the four dimensions of service management. It
defines the activities, workflows, controls, and procedures
needed to achieve the agreed objectives - Answer-Value
Streams and processes
A set of specialized organizational capabilities for enabling
value for customers in the form of services. - Answer-
Service management
The perceived benefits, usefulness, and importance of
something. - Answer-Value
A person or a group of people that has its own functions
with responsibilities, authorities, and relationships to
achieve its objectives. - Answer-Organization
WGU D336 Business of IT – Applications ||Verified
Exam!!|| Most Recent Exam Actual Complete Real
Exam Questions And Correct Answers (Verified
Answers) Already Graded A+ | Guaranteed Success!!
Newest Exam!!!
To ensure a holistic approach to service management, ITIL
4 outlines four dimensions of service management, from
which each component of the SVS should be considered.
The four dimensions are: - Answer-organizations and
people
Information and technology
partner and suppliers
The key components of the ITIL 4 framework are the
BLANK and the BLANK - Answer-ITIL service value
system (SVS)
four dimensions model.
The core components of the ITIL SVS are: - Answer-The
ITIL service value chain, ITIL practices, ITIL guiding
principles, governance, and continual improvement
,2|Page
The four perspectives that are critical to the effective and
efficient facilitation of value for customers and other
stakeholders in the form of products and services -
Answer-four dimensions of Service Management
To ensure a holistic approach to service management, ITIL
4 outlines four dimensions of service management, from
which each component of the SVS should be considered.
The four dimensions are: - Answer-Organization and
people
information and technology
Partners and supply
value stream and processes
One of the four dimensions of service management. It
ensures that the way an organization is structured and
managed, as well as its roles, responsibilities, and
systems of authority and communication, is well defined
and supports its overall strategy and operating model. -
Answer-Organization and people
One of the four dimensions of service management. It
includes the information and knowledge used to deliver
services, and the information and technologies used to
,3|Page
manage all aspects of the service value system. - Answer-
Information and Technology
One of the four dimensions of service management. It
encompasses the relationships an organization has with
other organizations that are involved in the design,
development, deployment, delivery, support, and/or
continual improvement of services. - Answer-Partners and
suppliers
A set of values that is shared by a group of people,
including expectations about how people should behave,
ideas, beliefs, and practices. - Answer-culture
A representation of a system, practice, process, service, or
other entity that is used to understand and predict its
behaviour and relationships. - Answer-model
An operating model for service providers that covers all
the key activities required to effectively manage products
and services. - Answer-ITIL Service Chain
, 4|Page
Recommendations that can guide an organization in all
circumstances, regardless of changes in its goals,
strategies, type of work, or management structure. -
Answer-ITIL Guiding Principals
One of the four dimensions of service management. It
defines the activities, workflows, controls, and procedures
needed to achieve the agreed objectives - Answer-Value
Streams and processes
A set of specialized organizational capabilities for enabling
value for customers in the form of services. - Answer-
Service management
The perceived benefits, usefulness, and importance of
something. - Answer-Value
A person or a group of people that has its own functions
with responsibilities, authorities, and relationships to
achieve its objectives. - Answer-Organization
