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ISQS TEST 2 QUESTIONS AND CORRECT ANSWERS

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ISQS TEST 2 QUESTIONS AND CORRECT ANSWERS

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ISQS
Course
ISQS

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cause-and-effect diagram is also know as?


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Ishikawa diagram or fishbone chart; organizes information related to a
problem, potential causes are grouped together




One way to think of sustainability is to consider the systems necessary to support the
triple bottom line of the three Ps, which are:


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people
planet
profit

,Control charts for variables are based on data that come from


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averages of small samples




what is the most critical stage in the product life cycle


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product design




Explain what is meat in service by the "moment of truth"?


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Critical moments between the customer and the firm that will determine
the customers overall satisfaction




Group technology requires that


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a. each component be identified by a coding scheme that specifies the
type of processing and the parameters of the processing

, Assignable variation is to be?


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Variation in a production process that can be traced to specific causes




What does Quality function deployment do ?(QFD):


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A process for determining customer requirements (customer "wants") and
translating them into the attributes (the "hows") that each functional area
can understand and act on.




What might cause a process to be out of control?


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Nonrandom variations from assignable causes




What is a process chain?


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ISQS
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ISQS

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