ITM 305 MODULE 2 EXAM QUESTIONS ANSWERED CORRECTLY LATEST UPDATE 2026
What is the primary solution proposed for RMO's existing sales and customer interaction systems? -
Answers Replace existing systems with a new Consolidated Sales and Marketing System (CSMS).
What does technology architecture encompass? - Answers The combination of hardware, networks,
operating systems, and database systems used by an organization.
What is application architecture? - Answers The set of software applications required to support an
organization's strategic goals.
What does the Supply Chain Management (SCM) system support? - Answers Inventory control,
purchasing, and distribution.
What technology was used to build the Phone/Mail Order System? - Answers Visual Studio and MS
SQL.
What is the function of the Retail Store System (RSS)? - Answers Supports real-time inventory updates
with the SCM system.
What does the Customer Support System (CSS) facilitate? - Answers Online shopping, order tracking,
shipping, returns, and customer inquiries.
What is a major problem with RMO's existing systems? - Answers They treat phone, Web, and retail
sales as separate instead of integrated.
What limitations do existing systems have regarding modern technology? - Answers They do not
support mobile devices or social networking.
What is the purpose of the Sales Subsystem in the new CSMS? - Answers Allows customers to search
the catalogue, purchase items, and pay online.
What features does the Sales Subsystem provide for customers? - Answers Recommendations for
related items and accessories, product images, videos, ratings, and comments.
What does the Order Fulfillment Subsystem manage? - Answers Shipping and order tracking.
What can customers do in the Customer Account Subsystem? - Answers Manage account information
and preferences, track payment methods, and earn reward credits.
What is the primary use of the Marketing Subsystem? - Answers Employees manage product
information, promotions, and seasonal catalogues.
What is the focus of systems analysis activities? - Answers Discovering and understanding system
details.
What methods do systems analysts use to gather detailed information? - Answers Interviewing users,
observing work, reviewing documents, and studying existing systems.
What is the purpose of defining requirements in systems analysis? - Answers To document and
organize system requirements using models.
What is requirement prioritization? - Answers Determining which system features are most important
to prevent scope creep.
Why are user-interface dialogues developed? - Answers To help users visualize and validate system
requirements.
What is the goal of evaluating requirements with users? - Answers To ensure accuracy and
completeness of the requirements.
What do functional requirements describe? - Answers Activities the system must perform to support
business operations.
What are nonfunctional requirements? - Answers Qualities of the system that describe how well it
performs rather than what it does.
What does FURPS stand for? - Answers Functional, Usability, Reliability, Performance, Security
What is the focus of the Functional category in FURPS? - Answers Business tasks the system must
perform, including calculations, transactions, and processes.
What does the Usability category in FURPS assess? - Answers How easy the system is to use, including
UI design, help, and documentation.
What does the Reliability category in FURPS refer to? - Answers The dependability of the system,
including accuracy, recovery, and uptime.
What aspects does the Performance category in FURPS evaluate? - Answers The speed and efficiency
of the system, including response time and throughput.
What does the Security category in FURPS cover? - Answers How data and access are protected,
including authentication and encryption.
What is the primary solution proposed for RMO's existing sales and customer interaction systems? -
Answers Replace existing systems with a new Consolidated Sales and Marketing System (CSMS).
What does technology architecture encompass? - Answers The combination of hardware, networks,
operating systems, and database systems used by an organization.
What is application architecture? - Answers The set of software applications required to support an
organization's strategic goals.
What does the Supply Chain Management (SCM) system support? - Answers Inventory control,
purchasing, and distribution.
What technology was used to build the Phone/Mail Order System? - Answers Visual Studio and MS
SQL.
What is the function of the Retail Store System (RSS)? - Answers Supports real-time inventory updates
with the SCM system.
What does the Customer Support System (CSS) facilitate? - Answers Online shopping, order tracking,
shipping, returns, and customer inquiries.
What is a major problem with RMO's existing systems? - Answers They treat phone, Web, and retail
sales as separate instead of integrated.
What limitations do existing systems have regarding modern technology? - Answers They do not
support mobile devices or social networking.
What is the purpose of the Sales Subsystem in the new CSMS? - Answers Allows customers to search
the catalogue, purchase items, and pay online.
What features does the Sales Subsystem provide for customers? - Answers Recommendations for
related items and accessories, product images, videos, ratings, and comments.
What does the Order Fulfillment Subsystem manage? - Answers Shipping and order tracking.
What can customers do in the Customer Account Subsystem? - Answers Manage account information
and preferences, track payment methods, and earn reward credits.
What is the primary use of the Marketing Subsystem? - Answers Employees manage product
information, promotions, and seasonal catalogues.
What is the focus of systems analysis activities? - Answers Discovering and understanding system
details.
What methods do systems analysts use to gather detailed information? - Answers Interviewing users,
observing work, reviewing documents, and studying existing systems.
What is the purpose of defining requirements in systems analysis? - Answers To document and
organize system requirements using models.
What is requirement prioritization? - Answers Determining which system features are most important
to prevent scope creep.
Why are user-interface dialogues developed? - Answers To help users visualize and validate system
requirements.
What is the goal of evaluating requirements with users? - Answers To ensure accuracy and
completeness of the requirements.
What do functional requirements describe? - Answers Activities the system must perform to support
business operations.
What are nonfunctional requirements? - Answers Qualities of the system that describe how well it
performs rather than what it does.
What does FURPS stand for? - Answers Functional, Usability, Reliability, Performance, Security
What is the focus of the Functional category in FURPS? - Answers Business tasks the system must
perform, including calculations, transactions, and processes.
What does the Usability category in FURPS assess? - Answers How easy the system is to use, including
UI design, help, and documentation.
What does the Reliability category in FURPS refer to? - Answers The dependability of the system,
including accuracy, recovery, and uptime.
What aspects does the Performance category in FURPS evaluate? - Answers The speed and efficiency
of the system, including response time and throughput.
What does the Security category in FURPS cover? - Answers How data and access are protected,
including authentication and encryption.
