ITM 102 Final Exam UPDATED ACTUAL Questions and
CORRECT Answers
business functions specialized tasks performed by business organizations, consist of sales &
marketing, manufacturing & production, finance & accounting, & human resources
business model abstraction of what an enterprise is & how the enterprise delivers a product or
service, showing how the enterprise creates wealth
business processes unique ways in which organizations coordinate & organize work activities, info, &
knowledge to produce a product or service
complementary assets additional assets required to derive value from a primary investment
computer hardware physical equipment used for input, processing, & output activities in an info
system
computer literacy knowledge about IT, focusing on understanding of how computer-based
technologies work
computer software detailed, preprogrammed instructions that control and coordinate the work of
computer hardware components in an information system
culture set of fundamental assumptions about what products the organization should
produce, how & where it should produce them, & for whom they should be
produced
data streams of raw facts representing events occurring in organizations or the
physical environment before they have been organized & arranged into a form
that people can understand & use.
data management process of ingesting, storing, organizing, & maintaining the data created &
collected by an organization
data workers people such as secretaries or bookkeepers who process the organization's
paperwork
digital firm organization where significant business processes & relationships w/ customers,
suppliers, & employees are digitally enabled, & key corporate assets are managed
through digital means
extranets private intranet that is accessible to authorized outsiders
feedback output that's returned to the appropriate members of the organization to help
them evaluate or correct input
information data that's been shaped into a form that is meaningful & useful to human beings
, information system interrelated components working together to collect, process, store, &
disseminate info to support decision making, coordination, control, analysis, &
visualization in an organization
information systems literacy broad-based understanding of info systems that includes behavioral knowledge
about organizations & individuals using info systems as well as technical
knowledge about computers
information technology (IT) all hardware & software technologies a firm needs to achieve its business
objectives
information technology (IT) infrastructure computer hardware, software, data, storage technology, & networks providing a
portfolio of shared IT resources for the organization
input collection of raw data from within the organization or from its external
environment for processing in an info system
intranet internal network based on Internet & World Wide Web technology & standards
knowledge workers people (e.g., engineers, architects) who design products or services & create
knowledge for the organization
management category of IS providing reports on organizational performance to help middle
information systems (MIS) management monitor & control the business
middle management middle of the organizational hierarchy who are responsible for carrying out the
plans & goals of senior management
network linking of 2/+ computers to share data or resources
networking & telecommunications technology physical devices & software that link various computer hardware components &
transfer data from one physical location to another
operational management people who monitor the day-to-day activities of the organization
output distribution of processed info to the people who will use it or to the activities for
which it will be used
processing conversion, manipulation, & analysis of raw input into a form that is more
meaningful to humans
production/service workers people who actually produce the products or services of the organization
senior management people occupying the topmost hierarchy in an organization who are responsible
for making long-range decisions
sociotechnical view seeing systems as composed of technical & social elements
world wide web system w/ universally accepted standards for storing, retrieving, formatting, &
displaying info in a networked environment
CORRECT Answers
business functions specialized tasks performed by business organizations, consist of sales &
marketing, manufacturing & production, finance & accounting, & human resources
business model abstraction of what an enterprise is & how the enterprise delivers a product or
service, showing how the enterprise creates wealth
business processes unique ways in which organizations coordinate & organize work activities, info, &
knowledge to produce a product or service
complementary assets additional assets required to derive value from a primary investment
computer hardware physical equipment used for input, processing, & output activities in an info
system
computer literacy knowledge about IT, focusing on understanding of how computer-based
technologies work
computer software detailed, preprogrammed instructions that control and coordinate the work of
computer hardware components in an information system
culture set of fundamental assumptions about what products the organization should
produce, how & where it should produce them, & for whom they should be
produced
data streams of raw facts representing events occurring in organizations or the
physical environment before they have been organized & arranged into a form
that people can understand & use.
data management process of ingesting, storing, organizing, & maintaining the data created &
collected by an organization
data workers people such as secretaries or bookkeepers who process the organization's
paperwork
digital firm organization where significant business processes & relationships w/ customers,
suppliers, & employees are digitally enabled, & key corporate assets are managed
through digital means
extranets private intranet that is accessible to authorized outsiders
feedback output that's returned to the appropriate members of the organization to help
them evaluate or correct input
information data that's been shaped into a form that is meaningful & useful to human beings
, information system interrelated components working together to collect, process, store, &
disseminate info to support decision making, coordination, control, analysis, &
visualization in an organization
information systems literacy broad-based understanding of info systems that includes behavioral knowledge
about organizations & individuals using info systems as well as technical
knowledge about computers
information technology (IT) all hardware & software technologies a firm needs to achieve its business
objectives
information technology (IT) infrastructure computer hardware, software, data, storage technology, & networks providing a
portfolio of shared IT resources for the organization
input collection of raw data from within the organization or from its external
environment for processing in an info system
intranet internal network based on Internet & World Wide Web technology & standards
knowledge workers people (e.g., engineers, architects) who design products or services & create
knowledge for the organization
management category of IS providing reports on organizational performance to help middle
information systems (MIS) management monitor & control the business
middle management middle of the organizational hierarchy who are responsible for carrying out the
plans & goals of senior management
network linking of 2/+ computers to share data or resources
networking & telecommunications technology physical devices & software that link various computer hardware components &
transfer data from one physical location to another
operational management people who monitor the day-to-day activities of the organization
output distribution of processed info to the people who will use it or to the activities for
which it will be used
processing conversion, manipulation, & analysis of raw input into a form that is more
meaningful to humans
production/service workers people who actually produce the products or services of the organization
senior management people occupying the topmost hierarchy in an organization who are responsible
for making long-range decisions
sociotechnical view seeing systems as composed of technical & social elements
world wide web system w/ universally accepted standards for storing, retrieving, formatting, &
displaying info in a networked environment
