UHC ETHICS AND COMPLIANCE EXAM 2026
PRACTICE QUESTIONS AND ACCURATE
SOLUTIONS
◉ Mrs. Violet asks agent Bob where she can find the Star Rating for the
plan he has been presenting. Which statement is correct? Answer: The
plan's Star Rating is available on Medicare.gov, the Plan's website, or in
plan specific material, such as the Enrollment Guide.
◉ In which of the following situations can telephonic contact be made
with a Medicare eligible consumer? Answer: When the consumer
consented to be contacted for sales activities and the permission has not
yet expired.
◉ Which of the following are examples of what an agent must review
with a consumer prior to completing an enrollment application? Answer:
The plan's network characteristics and how using out-of-network
providers may impact coverage and costs, covered benefits and
limitations, and plan related costs such as monthly premium and
copayments/coinsurance for services received.
◉ When completing an enrollment application in JarvisEnroll, why is an
agent prohibited from entering their own email address in a field
available for the consumer's email address? Answer: The
consumer/member would not receive plan related correspondence
intended for them.
, ◉ By agreeing to the Statement of Understanding, the consumer:
Answer: Acknowledges that they clearly understand they are enrolling in
a plan, combined with knowing the specific plan in which they are
enrolling.
◉ When must the Scope of Appointment be obtained from the consumer
for an in-person or telephonic sales presentation(unless an exception
applies?) Answer: No less than 48 hours before the marketing
appointment
◉ To complete an Enrollment Application on behalf of a consumer, what
authority must the individual have? Answer: The individual must be
legally authorized under applicable law in the state in which the
consumer resides to act on behalf of the consumer.
◉ Which of the following options will enable a consumer to obtain
prescription drug coverage? Answer: Enroll in a PFFS MA-Only plan
and a stand-alone PDP
Enroll in any MA-PD plan
◉ What might happen if you rely on a benefit or plan feature a
consumer mentions they saw or heard in an ad? Answer: I might be
tempted to skip doing a thorough needs assessment and/or be biased
only toward plans with that benefit.
PRACTICE QUESTIONS AND ACCURATE
SOLUTIONS
◉ Mrs. Violet asks agent Bob where she can find the Star Rating for the
plan he has been presenting. Which statement is correct? Answer: The
plan's Star Rating is available on Medicare.gov, the Plan's website, or in
plan specific material, such as the Enrollment Guide.
◉ In which of the following situations can telephonic contact be made
with a Medicare eligible consumer? Answer: When the consumer
consented to be contacted for sales activities and the permission has not
yet expired.
◉ Which of the following are examples of what an agent must review
with a consumer prior to completing an enrollment application? Answer:
The plan's network characteristics and how using out-of-network
providers may impact coverage and costs, covered benefits and
limitations, and plan related costs such as monthly premium and
copayments/coinsurance for services received.
◉ When completing an enrollment application in JarvisEnroll, why is an
agent prohibited from entering their own email address in a field
available for the consumer's email address? Answer: The
consumer/member would not receive plan related correspondence
intended for them.
, ◉ By agreeing to the Statement of Understanding, the consumer:
Answer: Acknowledges that they clearly understand they are enrolling in
a plan, combined with knowing the specific plan in which they are
enrolling.
◉ When must the Scope of Appointment be obtained from the consumer
for an in-person or telephonic sales presentation(unless an exception
applies?) Answer: No less than 48 hours before the marketing
appointment
◉ To complete an Enrollment Application on behalf of a consumer, what
authority must the individual have? Answer: The individual must be
legally authorized under applicable law in the state in which the
consumer resides to act on behalf of the consumer.
◉ Which of the following options will enable a consumer to obtain
prescription drug coverage? Answer: Enroll in a PFFS MA-Only plan
and a stand-alone PDP
Enroll in any MA-PD plan
◉ What might happen if you rely on a benefit or plan feature a
consumer mentions they saw or heard in an ad? Answer: I might be
tempted to skip doing a thorough needs assessment and/or be biased
only toward plans with that benefit.
