HSC 460 FINAL EXAM QUESTIONS WITH ANSWERS
100% PASS
verbal communication - ANSWER expressing ideas to others by using spoken words
nonverbal communication - ANSWER communication using body movements, gestures,
and facial expressions rather than speech
APA 7th Edition - ANSWER The publisher location is no longer included in the reference.
The in-text citation for works with three or more authors is now shortened right from the
first citation. You only include the first author's name and "et al.".
Surnames and initials for up to 20 authors (instead of 7) should be provided in the
reference entry.
DOIs are formatted the same as URLs. The label "DOI:" is no longer necessary.
URLs are no longer preceded by "Retrieved from," unless a retrieval date is needed.
The website name is included (unless it's the same as the author), and web page titles
are italicized.
For ebooks, the format, platform, or device (e.g. Kindle) is no longer included in the
reference, and the publisher is included.
Clear guidelines are provided for including contributors other than authors and editors.
For example, when citing a podcast episode, the host of the episode should be included;
for a TV series episode, the writer and director of that episode are cited.
Dozens of examples are included for online source types such as podcast episodes,
,social media posts, and YouTube videos. The use of emojis and hashtags is also
explained.
Listening Skills - ANSWER a) use body language to show you are listening
b) take advantage of pauses to offer encouragement
c) do not interrupt
d) repeat or rephrase the speaker's thoughts and feelings
Reflective Listening - ANSWER Listening to the client and then repeating, in your own
words, what you think the client is telling you.
Interpersonal Communication - ANSWER the exchange of thoughts, feelings, and beliefs
between two or more people
Therapeutic Communication - ANSWER Verbal and nonverbal communication
techniques that encourage patients to express their feelings and to achieve a positive
relationship.
Intergenerational Communication - ANSWER Communication between people of
different age groups.
Communication among teams - ANSWER Coherent
Clarity
Concrete
Commitment
Consistency
Completeness
Courteous
, SOAP Notes - ANSWER subjective, objective, assessment, plan
SBAR - ANSWER consistent, clear, structured, and easy-to-use method of
communication between health care personnel; it organizes communication by the
categories of: Situation, Background, Assessment, and Recommendations.
Conflict Management - ANSWER the use of resolution and stimulation techniques to
achieve the desired level of conflict
System Communication - ANSWER (exchange information) pheromones (smell), visual,
sound (acoustic), and touch,
Communication During Job Seeking Process - ANSWER Well-ordered reasoning
Strong action verbs and vocabulary usage.
Wasting time
Interest in the position and company
Passion
Pride in results
Follow up
Listen carefully
Patient Focus - ANSWER Assuring that patients needs are the driving force in decision
100% PASS
verbal communication - ANSWER expressing ideas to others by using spoken words
nonverbal communication - ANSWER communication using body movements, gestures,
and facial expressions rather than speech
APA 7th Edition - ANSWER The publisher location is no longer included in the reference.
The in-text citation for works with three or more authors is now shortened right from the
first citation. You only include the first author's name and "et al.".
Surnames and initials for up to 20 authors (instead of 7) should be provided in the
reference entry.
DOIs are formatted the same as URLs. The label "DOI:" is no longer necessary.
URLs are no longer preceded by "Retrieved from," unless a retrieval date is needed.
The website name is included (unless it's the same as the author), and web page titles
are italicized.
For ebooks, the format, platform, or device (e.g. Kindle) is no longer included in the
reference, and the publisher is included.
Clear guidelines are provided for including contributors other than authors and editors.
For example, when citing a podcast episode, the host of the episode should be included;
for a TV series episode, the writer and director of that episode are cited.
Dozens of examples are included for online source types such as podcast episodes,
,social media posts, and YouTube videos. The use of emojis and hashtags is also
explained.
Listening Skills - ANSWER a) use body language to show you are listening
b) take advantage of pauses to offer encouragement
c) do not interrupt
d) repeat or rephrase the speaker's thoughts and feelings
Reflective Listening - ANSWER Listening to the client and then repeating, in your own
words, what you think the client is telling you.
Interpersonal Communication - ANSWER the exchange of thoughts, feelings, and beliefs
between two or more people
Therapeutic Communication - ANSWER Verbal and nonverbal communication
techniques that encourage patients to express their feelings and to achieve a positive
relationship.
Intergenerational Communication - ANSWER Communication between people of
different age groups.
Communication among teams - ANSWER Coherent
Clarity
Concrete
Commitment
Consistency
Completeness
Courteous
, SOAP Notes - ANSWER subjective, objective, assessment, plan
SBAR - ANSWER consistent, clear, structured, and easy-to-use method of
communication between health care personnel; it organizes communication by the
categories of: Situation, Background, Assessment, and Recommendations.
Conflict Management - ANSWER the use of resolution and stimulation techniques to
achieve the desired level of conflict
System Communication - ANSWER (exchange information) pheromones (smell), visual,
sound (acoustic), and touch,
Communication During Job Seeking Process - ANSWER Well-ordered reasoning
Strong action verbs and vocabulary usage.
Wasting time
Interest in the position and company
Passion
Pride in results
Follow up
Listen carefully
Patient Focus - ANSWER Assuring that patients needs are the driving force in decision
