HUMAN SERVICES 321 TEST 3 EXAM
QUESTIONS AND ANSWERS GRADED A+
2026
At which stage of cultural competency development will human service professionals still feel
prejudices but learn to actively monitor them? - ANS The Dualistic Rational Stage
Which of the following is not a vital step for implementing change in the community?
- Consult with outside experts
- Assess effectiveness
- Collaborate with community members
- Accurately define the problem - ANS Consult with outside experts
Within an organizational structure (such as an agency), the healthiest human service
professional work can be done when boundaries are ________; that is, they allow for open
communication, flexibility, and change. - ANS Semipermeable
Mrs. Moravian works at an agency and recently implemented a new system of evaluation to
help administrators (herself included) gather evidence for funding sources that the agency is
meeting its goals. Some of the staff feel that these evaluations are a waste of time, but they do
not realize that in her role as a(n) ________ supervisor, Mrs. Moravian is actually supporting
their continued employment. - ANS Administrative
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
1
, Dr. Phelps believes that the best way to help deal with the problems of society and community
is through education and prevention, so that the problems do not emerge in the first place.
"Better to prevent a problem than react to one!" she often says. Dr. Phelps believes in ________
prevention. - ANS Primary
Clients from diverse cultures are frequently misdiagnosed with mental health disorders.
- True / False - ANS True
Which of the following is NOT the responsibility of a counseling supervisor?
- Regular meetings with supervisees
- Assuring the welfare of the client
- Requesting that employees see more clients to better manage cost
- Upholding ethical, legal, and professional standards - ANS Requesting that employees see
more clients to better manage cost
________ usually entails a professional with specialized expertise meeting with other
professionals, with the goal being to improve the latter's work with current or potential clients. -
ANS Consulation
Multicultural counseling competencies involve helpers having (a) appropriate attitudes and
beliefs by being aware of their own assumptions, values, and biases; (b) knowledge about the
cultures of their clients; and (c) various skills that can be used to assist clients of diverse
backgrounds.
- True / False - ANS True
Dr. Boone has been hired by a human service agency to assess some of their protocols and
make recommendations for improvement. She spends a lot of time listening, reflecting, and
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
2
QUESTIONS AND ANSWERS GRADED A+
2026
At which stage of cultural competency development will human service professionals still feel
prejudices but learn to actively monitor them? - ANS The Dualistic Rational Stage
Which of the following is not a vital step for implementing change in the community?
- Consult with outside experts
- Assess effectiveness
- Collaborate with community members
- Accurately define the problem - ANS Consult with outside experts
Within an organizational structure (such as an agency), the healthiest human service
professional work can be done when boundaries are ________; that is, they allow for open
communication, flexibility, and change. - ANS Semipermeable
Mrs. Moravian works at an agency and recently implemented a new system of evaluation to
help administrators (herself included) gather evidence for funding sources that the agency is
meeting its goals. Some of the staff feel that these evaluations are a waste of time, but they do
not realize that in her role as a(n) ________ supervisor, Mrs. Moravian is actually supporting
their continued employment. - ANS Administrative
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
1
, Dr. Phelps believes that the best way to help deal with the problems of society and community
is through education and prevention, so that the problems do not emerge in the first place.
"Better to prevent a problem than react to one!" she often says. Dr. Phelps believes in ________
prevention. - ANS Primary
Clients from diverse cultures are frequently misdiagnosed with mental health disorders.
- True / False - ANS True
Which of the following is NOT the responsibility of a counseling supervisor?
- Regular meetings with supervisees
- Assuring the welfare of the client
- Requesting that employees see more clients to better manage cost
- Upholding ethical, legal, and professional standards - ANS Requesting that employees see
more clients to better manage cost
________ usually entails a professional with specialized expertise meeting with other
professionals, with the goal being to improve the latter's work with current or potential clients. -
ANS Consulation
Multicultural counseling competencies involve helpers having (a) appropriate attitudes and
beliefs by being aware of their own assumptions, values, and biases; (b) knowledge about the
cultures of their clients; and (c) various skills that can be used to assist clients of diverse
backgrounds.
- True / False - ANS True
Dr. Boone has been hired by a human service agency to assess some of their protocols and
make recommendations for improvement. She spends a lot of time listening, reflecting, and
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
2
