CHL IAHCSMM CHP 13-17 EXAM
QUESTIONS AND ANSWERS GRADED A+
2026
Random sampling can help identify quality issues - ANS true
change and improvement are the same - ANS false
a quality program should be - ANS proactive
some processes for improvement potential include all of the following except - ANS supply
cost
the most commonly utilized process improvement techniques include all of the following except
- ANS dashboard analysis
when problems occur, the cause is most often the process not the people - ANS true
a quality that focuses on developing near- perfect products and services - ANS six sigma
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
1
, giving a very dissatisfied client a chance to help improve the system is often the best way to get
the buy-in of many departments - ANS true
random sampling would be a good way to ascertain the quality of case carts - ANS true
there are three basic types of errors; inadvertent errors, incompetence errors, and -
ANS intentional errors
refers to studying your own facility's or department's processes to seek identify possibilities for
improvement - ANS internal benchmarking
the process of using a computer input device to load information from bar codes directly into a
computer system - ANS optical scanning
numerous machine-readable rectangular bars and spaces arranged in a specific way to
represent the numbers, letters, and other symbols used to identify a product - ANS bar code
external bench marking roadblocks include all of the following except - ANS lack of computer
technology
to identify and analyze best practices to discover areas of and processes for performance
improvement - ANS bench marking
all bench marking processes are helpful to cs department - ANS false
for bench marking purposes, most cs departments are similar enough to make comparisons -
ANS false
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
2
QUESTIONS AND ANSWERS GRADED A+
2026
Random sampling can help identify quality issues - ANS true
change and improvement are the same - ANS false
a quality program should be - ANS proactive
some processes for improvement potential include all of the following except - ANS supply
cost
the most commonly utilized process improvement techniques include all of the following except
- ANS dashboard analysis
when problems occur, the cause is most often the process not the people - ANS true
a quality that focuses on developing near- perfect products and services - ANS six sigma
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
1
, giving a very dissatisfied client a chance to help improve the system is often the best way to get
the buy-in of many departments - ANS true
random sampling would be a good way to ascertain the quality of case carts - ANS true
there are three basic types of errors; inadvertent errors, incompetence errors, and -
ANS intentional errors
refers to studying your own facility's or department's processes to seek identify possibilities for
improvement - ANS internal benchmarking
the process of using a computer input device to load information from bar codes directly into a
computer system - ANS optical scanning
numerous machine-readable rectangular bars and spaces arranged in a specific way to
represent the numbers, letters, and other symbols used to identify a product - ANS bar code
external bench marking roadblocks include all of the following except - ANS lack of computer
technology
to identify and analyze best practices to discover areas of and processes for performance
improvement - ANS bench marking
all bench marking processes are helpful to cs department - ANS false
for bench marking purposes, most cs departments are similar enough to make comparisons -
ANS false
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
2
