SPIRIT AIRLINES GSA ASSESSMENT FINAL PAPER 2026 QUESTIONS

SPIRIT AIRLINES GSA ASSESSMENT
FINAL PAPER 2026 QUESTIONS WITH
SOLUTIONS GRADED A+

>> Spirit Airlines values
Answer: Safety, integrity, respect


>> Customer service standards
Answer: Friendly, efficient


>> De-escalation techniques
Answer: Calm tone, empathy


>> Upset passenger
Answer: Listen, apologize, solve


>> Overbooking compensation
Answer: Denied boarding compensation


>> Involuntary bump
Answer: Cash or voucher


>> Voluntary bump
Answer: Incentives


>> Flight delay communication
Answer: Gate agent announcement

, >> Cancellation rebooking
Answer: Next available flight


>> Missed connection
Answer: Rebook automatically


>> Baggage mishandling
Answer: File report at airport


>> Lost baggage
Answer: Trace, compensation


>> Damaged baggage
Answer: Report within 24 hours


>> Delayed baggage
Answer: Delivery to address


>> Baggage allowance
Answer: Personal item free


>> Personal item dimensions
Answer: 18×14×8 inches


>> Carry-on fee
Answer: At booking or airport


>> Checked bag fee
Answer: First bag, second higher