NURS 1170 LA 9: LISTENING EXAM
QUESTIONS AND ANSWERS GRADED A+
2026
Passive and active listening - ANS •Passive Listening-Reacting to other's messages
automatically without much mental investment. Allows us to focus on messages that require
careful attention, impossible to listen to everything
•Active Listening- Paraphrasing what an individual has said and giving careful and thoughtful
attention and responses to messages received
-tend to listen mindfully when a message is important to you, or when someone you care about
is speaking about a matter important to them
elements in listening process - ANS •Hearing- The physiological dimension of listening when
sound waves strike the ear at a certain frequency and loudness
•Attending-psychological part of the selection process. . Impossible to attend to every sound we
hear, so we filter out some messages and focus on others.
-tend to focus on needs, wants, desires, and interests, and we attend most carefully to
messages when there's a payoff for doing so
-ex. If you want to get better acquainted with others, you'll pay careful attention to almost
anything they say, in hopes of improving the relationship
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
1
,-attending also helps speaker; helps with recall
•Understanding- When we make sense of the message
-impossible to hear and attend to a message without understanding it
-listening fidelity****: describes the degree of congruence between what a listener
understands and what the message sender attempted to communicate
•Responding- to a message consists of giving observable feedback to the speaker
-major dif. Btwn effective an ineffective listening was the type of feedback offered
-good listeners kept eye contact and reacted with appropriate facial expressions
-verbal feedback such as answering questions and exchanging ideas also demonstrates attentive
behaviour
-slumped posture, bored expression, or focus on cell phone can signal less effective listening
•Remembering-The ability to recall information
-we remember only 50% of what we hear immediately after hearing it, even if we work hard to
listen
-within 8hrs, 50% drops to 35%, after 2 months drops to 25%
-residual message is a small fraction of what we hear
SOLER - ANS S - face the person SQUARELY
O - use an OPEN posture
L - at times LEAN toward the speaker
E - make EYE contact appropriately
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
2
, R - try to use RELAXED behaviors
Types of ineffective listening - ANS •Pseudolistening-the polite façade
Aka civil attention, pseudo listening in classroom or work meeting.
Ex. Doing other work at a meeting, quietly multitasking but smiling and nodding along in
meeting.
Drawback: we will retain less info later
Can take more effort than simply tuning out the other person
•Stage-hogging-turn the conversation to yourself
Ex. You think your class is tough? You ought to try my physics class!
-interruptions
-interrupting prevents listeners from learning potentially valuable information and can damage
relationship
•Selective listening-respond to only parts that interest you
-can be legitimate: ex. Screening out commercials, background noises
-can be insulting and hurtful
Ex. When speakers only perk up when the convo shifts to something that interests them
•Insulated listening-receiver ignores undesirable info
-if a topic arises that listeners would rather not deal with, they simply fail to hear or
acknowledge it
-ex. If reminded about an unfinished job or poor grades, they may nod and answer, but then
promptly forget what you've just said
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
3
QUESTIONS AND ANSWERS GRADED A+
2026
Passive and active listening - ANS •Passive Listening-Reacting to other's messages
automatically without much mental investment. Allows us to focus on messages that require
careful attention, impossible to listen to everything
•Active Listening- Paraphrasing what an individual has said and giving careful and thoughtful
attention and responses to messages received
-tend to listen mindfully when a message is important to you, or when someone you care about
is speaking about a matter important to them
elements in listening process - ANS •Hearing- The physiological dimension of listening when
sound waves strike the ear at a certain frequency and loudness
•Attending-psychological part of the selection process. . Impossible to attend to every sound we
hear, so we filter out some messages and focus on others.
-tend to focus on needs, wants, desires, and interests, and we attend most carefully to
messages when there's a payoff for doing so
-ex. If you want to get better acquainted with others, you'll pay careful attention to almost
anything they say, in hopes of improving the relationship
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
1
,-attending also helps speaker; helps with recall
•Understanding- When we make sense of the message
-impossible to hear and attend to a message without understanding it
-listening fidelity****: describes the degree of congruence between what a listener
understands and what the message sender attempted to communicate
•Responding- to a message consists of giving observable feedback to the speaker
-major dif. Btwn effective an ineffective listening was the type of feedback offered
-good listeners kept eye contact and reacted with appropriate facial expressions
-verbal feedback such as answering questions and exchanging ideas also demonstrates attentive
behaviour
-slumped posture, bored expression, or focus on cell phone can signal less effective listening
•Remembering-The ability to recall information
-we remember only 50% of what we hear immediately after hearing it, even if we work hard to
listen
-within 8hrs, 50% drops to 35%, after 2 months drops to 25%
-residual message is a small fraction of what we hear
SOLER - ANS S - face the person SQUARELY
O - use an OPEN posture
L - at times LEAN toward the speaker
E - make EYE contact appropriately
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
2
, R - try to use RELAXED behaviors
Types of ineffective listening - ANS •Pseudolistening-the polite façade
Aka civil attention, pseudo listening in classroom or work meeting.
Ex. Doing other work at a meeting, quietly multitasking but smiling and nodding along in
meeting.
Drawback: we will retain less info later
Can take more effort than simply tuning out the other person
•Stage-hogging-turn the conversation to yourself
Ex. You think your class is tough? You ought to try my physics class!
-interruptions
-interrupting prevents listeners from learning potentially valuable information and can damage
relationship
•Selective listening-respond to only parts that interest you
-can be legitimate: ex. Screening out commercials, background noises
-can be insulting and hurtful
Ex. When speakers only perk up when the convo shifts to something that interests them
•Insulated listening-receiver ignores undesirable info
-if a topic arises that listeners would rather not deal with, they simply fail to hear or
acknowledge it
-ex. If reminded about an unfinished job or poor grades, they may nod and answer, but then
promptly forget what you've just said
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
3
