OIS 3660- FINAL STUDY GUIDE (PT.1)
EXAM QUESTIONS AND ANSWERS
GRADED A+ 2026
What is Big Medicine? - ANS Larger chains of hospitals that offer low cost high quality care
At the core, what is Operations Management about? - ANS Processing inputs into outputs
What are the inputs and outputs of FEDEX? - ANS Packages that are not in the right location
& packages that are in the right location
select the answer that best describes which area requires the most skilled labor? Someone
working in a... - ANS Job Shop
What do the circles represent? - ANS The process steps
What is the main input for an airline? - ANS Passengers
What is NOT a resource for an airline? - ANS Passengers
What is the output of an airline? - ANS Passengers at their destination
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
1
,Why should you study Operations Management?
It tells you how to make money
All the other answers are correct
It tells you how to manage transformations from inputs to outputs
It teaches you how to think logically - ANS All of the above
Which of the following restaurants most resembles a Job Shop (feel free to visit their websites)?
- ANS Valter's Osteria
Which of the following products is most likely processed in a flow shop? - ANS Crude oil
Which of the following requires the least skilled and most repetitive labor? - ANS Line flow
If you want to produce a standard product in extremely large quantities, then you should work
according to a: - ANS Flow shop
Regarding process mapping, which of the following statements is FALSE?
Arrows denote how the customers walk through the process
Rectangles or circles are used to identify process steps
Triangles are used to identify queues or inventory
Process maps can be used for both manufacturing and services - ANS Arrows denote how the
customers walk through the process
Operations processes use resources to transform "inputs" into outputs. Which of these is an
"input" for a water slide park? - ANS Thrill seekers
Operations processes use "resources" to transform inputs into outputs. Which of these is a
"resource" for a water slide park? - ANS Water slides
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
2
, An assembly line: - ANS Most closely resembles line flow
A company that produced drum sets makes three types: a beginner's set for $150, an
intermediate set with some customization options for $499-$599, and a high-end fully
customizable set for $1000-$1500 (depending on the customization). This company employs
three types of employees: top technicians who have been with the company from the start,
journeymen who have been with the company for 2-5 years, and newbies who have been with
the company for 0-2 years.
They receive orders for the high-end drum sets randomly throughout the month, and they put
their top technicians to work on those to ensure a high quality and fast delivery. The
intermediate sets are basically a standard kit plus three options (i.e., customers can choose
these out of a set of seven options) for which they receive approximately ten orders every
week. The standard kit of this intermediate set is put together by their newbies who are
working on these c - ANS Most closely resembling a job shop
Focusing on the beginner's sets - how are these produced? - ANS Most closely resembling a
batch flow
Focusing on the standard kit of the intermediate sets - how are these produced? - ANS Most
closely resembling a line flow
Operations is...
Only important if you are running a hospital
Only important in manufacturing
Only important if you want to get a degree - ANS None of the other answers are correct
How are the concepts of utilization and a bottleneck linked? - ANS The process step with the
highest utilization is the bottleneck in the system
Given the following system with 3 resources (m = 3) and three job types (n = 3):
R1 = 10/hr, R2 = 5/hr, R3 = 2/hr & c1 = 10/hr, c2 = 5/hr, c3 = 5/hr
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
3
EXAM QUESTIONS AND ANSWERS
GRADED A+ 2026
What is Big Medicine? - ANS Larger chains of hospitals that offer low cost high quality care
At the core, what is Operations Management about? - ANS Processing inputs into outputs
What are the inputs and outputs of FEDEX? - ANS Packages that are not in the right location
& packages that are in the right location
select the answer that best describes which area requires the most skilled labor? Someone
working in a... - ANS Job Shop
What do the circles represent? - ANS The process steps
What is the main input for an airline? - ANS Passengers
What is NOT a resource for an airline? - ANS Passengers
What is the output of an airline? - ANS Passengers at their destination
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
1
,Why should you study Operations Management?
It tells you how to make money
All the other answers are correct
It tells you how to manage transformations from inputs to outputs
It teaches you how to think logically - ANS All of the above
Which of the following restaurants most resembles a Job Shop (feel free to visit their websites)?
- ANS Valter's Osteria
Which of the following products is most likely processed in a flow shop? - ANS Crude oil
Which of the following requires the least skilled and most repetitive labor? - ANS Line flow
If you want to produce a standard product in extremely large quantities, then you should work
according to a: - ANS Flow shop
Regarding process mapping, which of the following statements is FALSE?
Arrows denote how the customers walk through the process
Rectangles or circles are used to identify process steps
Triangles are used to identify queues or inventory
Process maps can be used for both manufacturing and services - ANS Arrows denote how the
customers walk through the process
Operations processes use resources to transform "inputs" into outputs. Which of these is an
"input" for a water slide park? - ANS Thrill seekers
Operations processes use "resources" to transform inputs into outputs. Which of these is a
"resource" for a water slide park? - ANS Water slides
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
2
, An assembly line: - ANS Most closely resembles line flow
A company that produced drum sets makes three types: a beginner's set for $150, an
intermediate set with some customization options for $499-$599, and a high-end fully
customizable set for $1000-$1500 (depending on the customization). This company employs
three types of employees: top technicians who have been with the company from the start,
journeymen who have been with the company for 2-5 years, and newbies who have been with
the company for 0-2 years.
They receive orders for the high-end drum sets randomly throughout the month, and they put
their top technicians to work on those to ensure a high quality and fast delivery. The
intermediate sets are basically a standard kit plus three options (i.e., customers can choose
these out of a set of seven options) for which they receive approximately ten orders every
week. The standard kit of this intermediate set is put together by their newbies who are
working on these c - ANS Most closely resembling a job shop
Focusing on the beginner's sets - how are these produced? - ANS Most closely resembling a
batch flow
Focusing on the standard kit of the intermediate sets - how are these produced? - ANS Most
closely resembling a line flow
Operations is...
Only important if you are running a hospital
Only important in manufacturing
Only important if you want to get a degree - ANS None of the other answers are correct
How are the concepts of utilization and a bottleneck linked? - ANS The process step with the
highest utilization is the bottleneck in the system
Given the following system with 3 resources (m = 3) and three job types (n = 3):
R1 = 10/hr, R2 = 5/hr, R3 = 2/hr & c1 = 10/hr, c2 = 5/hr, c3 = 5/hr
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
3
