Final Exam Review – Veterinary Office Procedures – Veterinary
Assisting Program – Academic Year 2026 – Study Guide
groomer - correct answer ✔✔ duties associated with a _______ are clipping hair, trimming
nails, and maintaining a pet's hair coat.
kennel assistant - correct answer ✔✔ cleans animals and offers food and water at the
veterinarian's request, understand cleaning protocols and nutritional requirements of patients.
technician - correct answer ✔✔ Assists the veterinarian with diagnostic procedures and
restraint
Patient care
Must follow Veterinary Practice Act statutes
Veterinary assistants - correct answer ✔✔ Assist technicians and veterinarians. Must excel at
restraint, laboratory skills, patient care, and client relations.
receptionist - correct answer ✔✔ The "face" of a veterinary practice, greet clients, detail and
clarify invoices, financial transactions, answer phone and turn phone calls into appointments.
veterinarian - correct answer ✔✔ must be licensed, educates client and team members,
diagnose, prescribe medication, surgery, continued education, record data accurately in medical
records.
Mission - correct answer ✔✔ The purpose of the hospital and the fundamental reason that the
practice exists.
vision - correct answer ✔✔ desired future goal
, values - correct answer ✔✔ guiding principles
What are the requirements for becoming a veterinary technician? - correct answer ✔✔
Graduate from an AVMA technical program, and pass the VTNE
What is the goal of team empowerment? - correct answer ✔✔ To create an atmosphere where
team members can communicate openly, voice concerns and make necessary changes to
provide improved quality of service.
Where should all client conversations be documented? - correct answer ✔✔ medical record
Office managers - correct answer ✔✔ oversee the receptionists, may oversee accounts
receivable, makes bank deposits and daily reconciliations
Practice managers - correct answer ✔✔ manage client and personnel relations, develops
training procedures, reviews medical records, ensures the practice runs efficiently, and
marketing.
Hospital administrators - correct answer ✔✔ Oversee all actions of the veterinary practice,
develops budgets, maintains accounts payable, and engages in event planning.
1% - correct answer ✔✔ Accounts receivable should not exceed___ of the gross income.
Budget - correct answer ✔✔ estimate of revenues and expenses for a given period.
What is the purpose of having a budget? - correct answer ✔✔ Income budgets are developed to
reach strategically planned goals. Expense budgets track expenses and can be used to create
Assisting Program – Academic Year 2026 – Study Guide
groomer - correct answer ✔✔ duties associated with a _______ are clipping hair, trimming
nails, and maintaining a pet's hair coat.
kennel assistant - correct answer ✔✔ cleans animals and offers food and water at the
veterinarian's request, understand cleaning protocols and nutritional requirements of patients.
technician - correct answer ✔✔ Assists the veterinarian with diagnostic procedures and
restraint
Patient care
Must follow Veterinary Practice Act statutes
Veterinary assistants - correct answer ✔✔ Assist technicians and veterinarians. Must excel at
restraint, laboratory skills, patient care, and client relations.
receptionist - correct answer ✔✔ The "face" of a veterinary practice, greet clients, detail and
clarify invoices, financial transactions, answer phone and turn phone calls into appointments.
veterinarian - correct answer ✔✔ must be licensed, educates client and team members,
diagnose, prescribe medication, surgery, continued education, record data accurately in medical
records.
Mission - correct answer ✔✔ The purpose of the hospital and the fundamental reason that the
practice exists.
vision - correct answer ✔✔ desired future goal
, values - correct answer ✔✔ guiding principles
What are the requirements for becoming a veterinary technician? - correct answer ✔✔
Graduate from an AVMA technical program, and pass the VTNE
What is the goal of team empowerment? - correct answer ✔✔ To create an atmosphere where
team members can communicate openly, voice concerns and make necessary changes to
provide improved quality of service.
Where should all client conversations be documented? - correct answer ✔✔ medical record
Office managers - correct answer ✔✔ oversee the receptionists, may oversee accounts
receivable, makes bank deposits and daily reconciliations
Practice managers - correct answer ✔✔ manage client and personnel relations, develops
training procedures, reviews medical records, ensures the practice runs efficiently, and
marketing.
Hospital administrators - correct answer ✔✔ Oversee all actions of the veterinary practice,
develops budgets, maintains accounts payable, and engages in event planning.
1% - correct answer ✔✔ Accounts receivable should not exceed___ of the gross income.
Budget - correct answer ✔✔ estimate of revenues and expenses for a given period.
What is the purpose of having a budget? - correct answer ✔✔ Income budgets are developed to
reach strategically planned goals. Expense budgets track expenses and can be used to create
