1 for specific request mail
Florida 911 PST Mock Exam (1-7 combined)
Questions and Correct Answers | Latest Update
Helicopters or planes used to drop water or fire retardant in large
quantities.— Ans: Aerial Fire Fighting
Medical calls may require a law enforcement response if crowd/traffic
control is needed.— Ans: True
It is important for the PST to extract all pertinent information from the
caller
Assignment Expert
___________________.— Ans: Quickly and accurately
Guru01 - Stuvia
Effective communication is essential to understanding the message has
been received and understood.— Ans: True
Symptoms of a diabetic emergency may mimic those of
_____________________.— Ans: Intoxication
2026
Florida gives each of the 67 counties the responsibility of maintaining
©
emergency management programs at the county level.— Ans: True
All of the following are components of good interpersonal skills except:—
Ans: Personalizing situations
HIPAA was designed to protect patients from disclosure of protected oral,
written or electronic health information.— Ans: True
Which of the following is not part of the 6 Ws?— Ans: Which
PSTs in a call taker position may be utilized to process requests for field
units.— Ans: True
A subset of terrorism in terrorist groups that participate directly in the
cultivation, manufacture, transportation, or distribution of controlled
, 2 for specific request mail
substances and the monies derived from these activities is known as
_____________________________.— Ans: Narco Terrorism
During an MCI, it is the responsibility of the PST to make notifications to
local and state agencies.— Ans: True
The 911 Public Safety Telecommunicator Certification requires students
to participate in an approved training program consisting of at least
______________.— Ans: 232 hours
PSTs should remain professional, no matter the circumstance, by using
industry jargon with callers seeking assistance.— Ans: False
Assignment Expert
The ___________________ is a 24/7 clearing house which holds and shares
information with local, state, and federal entities.— Ans: State Watch
Guru01 - Stuvia
Office
Prioritization is not a factor when determining the order in which
incidents will be handled.— Ans: False
2026
Vehicle crashes with numerous patients is one example of an MCI.— Ans:
©
True
A non-emergency event which may not require immediate response.—
Ans: All of the above (Public Education, Animal Rescue, Pre-Fire Plan)
A portable device which has the ability to analyze the heart rhythm and
deliver an electrical shock (when necessary) to restore the heart to a
normal rhythm.— Ans: AED
For HAZMAT events, callers should be advised to get as close as possible
to the product so they may obtain all information requested by the PST
on the telephone.— Ans: False
______________ is defined as feeling of deep sympathy and sorrow for
another who is stricken by misfortune accompanied by a strong desire to
alleviate the suffering.— Ans: Compassion
, 3 for specific request mail
All hospitals have a designated trauma center.— Ans: False
A _________________ is a hospital unit equipped and staffed to provide care
to patients with acute and life threatening traumatic injuries.— Ans:
Trauma Center
Florida gives the Division of Emergency Management (DEM) the
responsibility of maintaining a statewide emergency management
program.— Ans: True
Which type of agreement allows emergency responders to reach across
jurisdictional boundaries to supplement the requesting agency's
Assignment Expert
resources?— Ans: Mutual Aid Agreement
HIPAA law, CJIS security policy, and agency protocols all have a role in
Guru01 - Stuvia
dictating which information can or cannot be disseminated and to
whom.— Ans: True
A Cerebrovascular Accident, or CVA, is commonly referred to as a
2026
_________________.— Ans: Stroke
©
____________________ is defined as the skill, good judgment, and respectful
behavior that is expected from a person who is trained to do a job well.—
Ans: Professionalism
Non-emergency calls do not need to be placed on hold in order to answer
incoming 911 calls.— Ans: False
Who can enforce changes for the grounding of an aircraft?— Ans: FAA
PSTs should be willing to go the extra mile to provide excellent customer
service to callers.— Ans: True
PSTs contribute to EMS safety by ________________________________.— Ans:
Following up on responders who do not answer the radio
, 4 for specific request mail
An emergency is defined as a serious, unexpected, and often dangerous
development or situation which may cause injury, loss of life, or damage
to or loss of property.— Ans: True
The software that keeps records organized, easy to archive, and recall is
known as __________________.— Ans: CAD
Major fires involving death or arson should be reported to the county and
state watch office or warning point.— Ans: True
Edema means _________________________.— Ans: Swelling
Assignment Expert
A Telecommunicator can be held criminally liable if they violate a law or
statute.— Ans: True
Guru01 - Stuvia
All of the following are factors essential to providing excellent customer
service except:— Ans: Raising your voice
When completing forms and logs, using codes and ten signals is
2026
appropriate.— Ans: False
What types of stress reactions are irritability, feeling overwhelmed and
©
depression?— Ans: Emotional
The abbreviation for Intoxication from ethyl alcohol is
____________________.— Ans: ETOH
The ___________________ investigates transportation crashes and can issue
safety recommendations for improvements.— Ans: NTSB
It is important to give as much information as you can when asked
questions in court.— Ans: False
The primary responsibility of a call taker is to answer inbound 911 calls,
non-emergency calls, and ________________________.— Ans: Administrative
lines
Florida 911 PST Mock Exam (1-7 combined)
Questions and Correct Answers | Latest Update
Helicopters or planes used to drop water or fire retardant in large
quantities.— Ans: Aerial Fire Fighting
Medical calls may require a law enforcement response if crowd/traffic
control is needed.— Ans: True
It is important for the PST to extract all pertinent information from the
caller
Assignment Expert
___________________.— Ans: Quickly and accurately
Guru01 - Stuvia
Effective communication is essential to understanding the message has
been received and understood.— Ans: True
Symptoms of a diabetic emergency may mimic those of
_____________________.— Ans: Intoxication
2026
Florida gives each of the 67 counties the responsibility of maintaining
©
emergency management programs at the county level.— Ans: True
All of the following are components of good interpersonal skills except:—
Ans: Personalizing situations
HIPAA was designed to protect patients from disclosure of protected oral,
written or electronic health information.— Ans: True
Which of the following is not part of the 6 Ws?— Ans: Which
PSTs in a call taker position may be utilized to process requests for field
units.— Ans: True
A subset of terrorism in terrorist groups that participate directly in the
cultivation, manufacture, transportation, or distribution of controlled
, 2 for specific request mail
substances and the monies derived from these activities is known as
_____________________________.— Ans: Narco Terrorism
During an MCI, it is the responsibility of the PST to make notifications to
local and state agencies.— Ans: True
The 911 Public Safety Telecommunicator Certification requires students
to participate in an approved training program consisting of at least
______________.— Ans: 232 hours
PSTs should remain professional, no matter the circumstance, by using
industry jargon with callers seeking assistance.— Ans: False
Assignment Expert
The ___________________ is a 24/7 clearing house which holds and shares
information with local, state, and federal entities.— Ans: State Watch
Guru01 - Stuvia
Office
Prioritization is not a factor when determining the order in which
incidents will be handled.— Ans: False
2026
Vehicle crashes with numerous patients is one example of an MCI.— Ans:
©
True
A non-emergency event which may not require immediate response.—
Ans: All of the above (Public Education, Animal Rescue, Pre-Fire Plan)
A portable device which has the ability to analyze the heart rhythm and
deliver an electrical shock (when necessary) to restore the heart to a
normal rhythm.— Ans: AED
For HAZMAT events, callers should be advised to get as close as possible
to the product so they may obtain all information requested by the PST
on the telephone.— Ans: False
______________ is defined as feeling of deep sympathy and sorrow for
another who is stricken by misfortune accompanied by a strong desire to
alleviate the suffering.— Ans: Compassion
, 3 for specific request mail
All hospitals have a designated trauma center.— Ans: False
A _________________ is a hospital unit equipped and staffed to provide care
to patients with acute and life threatening traumatic injuries.— Ans:
Trauma Center
Florida gives the Division of Emergency Management (DEM) the
responsibility of maintaining a statewide emergency management
program.— Ans: True
Which type of agreement allows emergency responders to reach across
jurisdictional boundaries to supplement the requesting agency's
Assignment Expert
resources?— Ans: Mutual Aid Agreement
HIPAA law, CJIS security policy, and agency protocols all have a role in
Guru01 - Stuvia
dictating which information can or cannot be disseminated and to
whom.— Ans: True
A Cerebrovascular Accident, or CVA, is commonly referred to as a
2026
_________________.— Ans: Stroke
©
____________________ is defined as the skill, good judgment, and respectful
behavior that is expected from a person who is trained to do a job well.—
Ans: Professionalism
Non-emergency calls do not need to be placed on hold in order to answer
incoming 911 calls.— Ans: False
Who can enforce changes for the grounding of an aircraft?— Ans: FAA
PSTs should be willing to go the extra mile to provide excellent customer
service to callers.— Ans: True
PSTs contribute to EMS safety by ________________________________.— Ans:
Following up on responders who do not answer the radio
, 4 for specific request mail
An emergency is defined as a serious, unexpected, and often dangerous
development or situation which may cause injury, loss of life, or damage
to or loss of property.— Ans: True
The software that keeps records organized, easy to archive, and recall is
known as __________________.— Ans: CAD
Major fires involving death or arson should be reported to the county and
state watch office or warning point.— Ans: True
Edema means _________________________.— Ans: Swelling
Assignment Expert
A Telecommunicator can be held criminally liable if they violate a law or
statute.— Ans: True
Guru01 - Stuvia
All of the following are factors essential to providing excellent customer
service except:— Ans: Raising your voice
When completing forms and logs, using codes and ten signals is
2026
appropriate.— Ans: False
What types of stress reactions are irritability, feeling overwhelmed and
©
depression?— Ans: Emotional
The abbreviation for Intoxication from ethyl alcohol is
____________________.— Ans: ETOH
The ___________________ investigates transportation crashes and can issue
safety recommendations for improvements.— Ans: NTSB
It is important to give as much information as you can when asked
questions in court.— Ans: False
The primary responsibility of a call taker is to answer inbound 911 calls,
non-emergency calls, and ________________________.— Ans: Administrative
lines
