Service Titan - Customer and Job
Management - Dispatch Management
Certification Exam UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
Where can a dispatcher go to configure their own notification and appearance settings for the
dispatch board? - CORRECT ANSWER Click the gear icon at the top of the dispatch
board.
If a job has not yet been dispatched, you can reschedule and reassign it from the dispatch
board by dragging it to a different tech and/or a different time. - CORRECT
ANSWER True
You have turned on job confirmations to ensure your customers are available before you send
a tech to their home. You'd like to quickly review unconfirmed jobs in the job tray, but there
is not a tab to allow you to see them. Why may this be? - CORRECT ANSWER In
settings, under dispatch board > job confirmations, you must select to "show unconfirmed
jobs column in job tray."
What does the grey dotted line that appears in front of an appointment on the dispatch board
represent? - CORRECT ANSWER The time from when the tech dispatched until the
time they arrived onsite
Using the board appearance settings in dispatch, you can modify the information you see
when you hover your mouse over an appointment. - CORRECT ANSWER False
The install manager received an SMS Alert because a "customer rejected estimate" form was
completed by the tech on a job. How could the install manager quickly call the tech from the
dispatch board to discuss the rejected estimate? - CORRECT ANSWER Click on the
tech's profile picture and select "Call tech"
A tech has called in to dispatch to say their phone battery just died as they were about to start
their meal break. How can your dispatcher start the tech's meal break for them? - CORRECT
, ANSWER Click on the tech's profile picture on the dispatch board and select "Start
meal"
If a dispatcher assigns an appointment to a tech who does not have the correct skills
associated with them to do the job, what will happen? - CORRECT ANSWER They
will be warned, but will be able to assign the job.
Dispatch alerts for late arrivals and for jobs that are taking too long can be set to only appear
for individual employees. - CORRECT ANSWER False
Which view would a dispatcher use if they need to look at the schedule for the month vs just
today? - CORRECT ANSWER Schedule board
You've filtered your dispatch board to include only a specific set of BUs. What could you do
so you could quickly apply these filters each day? - CORRECT ANSWER Set the
filters and then bookmark/favorite the page in your browser, giving it an easily recognizable
name.
When a user changes the notification types, they want to see in notifications within dispatch
configurations, those changes will only be applied to them. - CORRECT
ANSWER True
You have scheduled a number of recurring services in a neighborhood tomorrow. Put the
steps in order for using maps 2.0 to quickly assign them all to a single tech - CORRECT
ANSWER 1) From the dispatch board, select the maps 2.0 button
2) Select your maintenance BUs from the BU filter, set the date range to tomorrow, and apply
filter
3) Zoom in to the area where the jobs are scheduled
4) Use the shape picker to select a shape, and use the mouse to draw an area around the jobs
5) Right-click in the shape and select assign, then select the tech.
Management - Dispatch Management
Certification Exam UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
Where can a dispatcher go to configure their own notification and appearance settings for the
dispatch board? - CORRECT ANSWER Click the gear icon at the top of the dispatch
board.
If a job has not yet been dispatched, you can reschedule and reassign it from the dispatch
board by dragging it to a different tech and/or a different time. - CORRECT
ANSWER True
You have turned on job confirmations to ensure your customers are available before you send
a tech to their home. You'd like to quickly review unconfirmed jobs in the job tray, but there
is not a tab to allow you to see them. Why may this be? - CORRECT ANSWER In
settings, under dispatch board > job confirmations, you must select to "show unconfirmed
jobs column in job tray."
What does the grey dotted line that appears in front of an appointment on the dispatch board
represent? - CORRECT ANSWER The time from when the tech dispatched until the
time they arrived onsite
Using the board appearance settings in dispatch, you can modify the information you see
when you hover your mouse over an appointment. - CORRECT ANSWER False
The install manager received an SMS Alert because a "customer rejected estimate" form was
completed by the tech on a job. How could the install manager quickly call the tech from the
dispatch board to discuss the rejected estimate? - CORRECT ANSWER Click on the
tech's profile picture and select "Call tech"
A tech has called in to dispatch to say their phone battery just died as they were about to start
their meal break. How can your dispatcher start the tech's meal break for them? - CORRECT
, ANSWER Click on the tech's profile picture on the dispatch board and select "Start
meal"
If a dispatcher assigns an appointment to a tech who does not have the correct skills
associated with them to do the job, what will happen? - CORRECT ANSWER They
will be warned, but will be able to assign the job.
Dispatch alerts for late arrivals and for jobs that are taking too long can be set to only appear
for individual employees. - CORRECT ANSWER False
Which view would a dispatcher use if they need to look at the schedule for the month vs just
today? - CORRECT ANSWER Schedule board
You've filtered your dispatch board to include only a specific set of BUs. What could you do
so you could quickly apply these filters each day? - CORRECT ANSWER Set the
filters and then bookmark/favorite the page in your browser, giving it an easily recognizable
name.
When a user changes the notification types, they want to see in notifications within dispatch
configurations, those changes will only be applied to them. - CORRECT
ANSWER True
You have scheduled a number of recurring services in a neighborhood tomorrow. Put the
steps in order for using maps 2.0 to quickly assign them all to a single tech - CORRECT
ANSWER 1) From the dispatch board, select the maps 2.0 button
2) Select your maintenance BUs from the BU filter, set the date range to tomorrow, and apply
filter
3) Zoom in to the area where the jobs are scheduled
4) Use the shape picker to select a shape, and use the mouse to draw an area around the jobs
5) Right-click in the shape and select assign, then select the tech.
