, TESTBANK FOR Learning the Art of Helping
Building Blocks and Techniques, 8th edition Young
Notes
1- The file is chapter after chapter.
2- We have shown you few pages sample.
3- The file contains all Appendix and Excel sheet
if it exists.
4- We have all what you need, we make update
at every time. There are many new editions
waiting you.
5- If you think you purchased the wrong file You
can contact us at every time, we can replace it
with true one.
Our email:
, Chapter 1
Test Bank
Learning the Art of Helping
Building Blocks and Techniques
Eighth Edition
Mark E. Young
University of Central Florida
,This work is protected by United States copyright laws and is provided solely for
the use of instructors in teaching their courses and assessing student learning.
Dissemination or sale of any part of this work (including on the World Wide Web)
will destroy the integrity of the work and is not permitted. The work and materials
from it should never be made available to students except by instructors using
the accompanying text in their classes. All recipients of this work are expected to
abide by these restrictions and to honor the intended pedagogical purposes and
the needs of other instructors who rely on these materials.
Content Producer: Yagnesh Jani
Product Manager: Rebecca Fox-Gieg
Copyright © 2025, 2021, 2017 by Pearson Education, Inc. or its affiliates, 221 River Street,
Hoboken, NJ 07030. All Rights Reserved. Manufactured in the United States of America. This
publication is protected by copyright, and permission should be obtained from the publisher prior
to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by
any means, electronic, mechanical, photocopying, recording, or otherwise. For information
regarding permissions, request forms, and the appropriate contacts within the Pearson
Education Global Rights and Permissions department, please visit
www.pearsoned.com/permissions/.
PEARSON and ALWAYS LEARNING are exclusive trademarks owned by Pearson Education,
Inc. or its affiliates, in the United States, and/or other countries.
Unless otherwise indicated herein, any third-party trademarks, logos, or icons that may appear
in this work are the property of their respective owners, and any references to third-party
trademarks, logos, icons, or other trade dress are for demonstrative or descriptive purposes
only. Such references are not intended to imply any sponsorship, endorsement, authorization,
or promotion of Pearson’s products by the owners of such marks, or any relationship between
the owner and Pearson Education, Inc., or its affiliates, authors, licensees, or distributors.
ii
Copyright © 2025, 2021, 2017 Pearson Education, Inc. All Rights Reserved.
, Table of Contents
Chapter 1: Helping as a Profession..........................................................................................1
Chapter Review Quiz................................................................................................................1
Application Exercises ............................................................................................................... 9
Test Bank ................................................................................................................................. 16
Test Bank Answer Key...........................................................................................................19
iii
Copyright © 2025, 2021, 2017 Pearson Education, Inc. All Rights Reserved.
, Chapter 1: Helping as a Profession
Correct Answers (randomized) 1, 4, 2, 3, 4, 2, 1, 3, 1, 4
Chapter Review Quiz
[Q1]
Imagine that you are seeing your first client in an internship site and your supervisor
gives you advice about your approach that directly contradicts what you learned in your
class. Which of the following is most likely to help you resolve this conflicting
information?
a. Ask for supervision and decide what is best for this client taking into
consideration both sets of advice. (correct)
b. Discuss the situation with a group of peers who may be experiencing similar
challenges.
c. Use a journal to think about this dilemma and come to your own conclusion.
d. Follow the advice of your site supervisor because that person will be evaluating
you and explain your decision to your professor.
[Feedback to Answer Choice 1] (correct)
By using supervision to reflect on the dilemma, you will be considering your own
thoughts and those of your supervisors. Although initially, so many perspectives can
feel confusing, the final conclusion is likely to be a more informed choice.
[Feedback to Answer Choice 2]
Although your peers may be experiencing similar issues, they are usually just providing
support. That is valuable but not enough. You need to reflect and receive feedback.
[Feedback to Answer Choice 3]
Using a journal to think about your dilemma is a very good way of reflecting. Still, this is
only one piece of data.
[Feedback to Answer Choice 4]
Before accepting your site supervisor’s suggestion, you should discuss the problem with
your instructor. Frequently, your site supervisor is describing the way things are
routinely done in that agency. Your instructor might have additional suggestions about
what is the current thinking on the topic. Blindly accepting one direction without
examining alternatives is a symptom of dualistic thinking.
1
Copyright © 2025, 2021, 2017 Pearson Education, Inc. All Rights Reserved.
,[Q2]
Consider if a fellow student in your class appears depressed and mentions hurting
themselves in a small group session. What is the best course of action to follow in this
situation?
a. Talk with the student and encourage them to get professional help.
b. Disclose your concerns to your instructor.
c. Because this is an educational situation, no mental health intervention is
appropriate.
d. Choices 1 and 2 (correct)
[Feedback to Answer Choice 1]
It is an ethical responsibility to directly address the situation with the person who has
made the threat however veiled. You can say, “Are you talking about killing yourself?”
Still, this information cannot be kept as a secret.
[Feedback to Answer Choice 2]
You should definitely reveal your concerns to the instructor. Still, that does not solve the
problem of your responsibility to clarify and confront the person who has implied a
threat.
[Feedback to Answer Choice 3]
This is incorrect because a helper’s responsibility is not dependent on the environment
where the threat takes place. If someone makes a threat at work, the process of
confrontation and disclosure are the same.
[Feedback to Answer Choice 4] (correct)
Only choice four includes the recommendation to confront and clarify the individual’s
threat and also disclose this information to an authority such as an instructor.
[Q3]
You are interviewing a client for the first time. They seem extremely uncomfortable and
answer in monosyllables as you go through your list of questions. What approach do
you think would help you get the information you need?
a. The helper should explain the need to get the information so that you can find the
best treatment for the client.
b. The helper should quickly create a welcoming climate. This atmosphere will
facilitate the collecting of information and encourage the client to collaborate.
(correct)
c. The helper should use a structured interview so as not to forget the most
valuable information needed for diagnosis and placement of the client in the right
treatment option. It is crucial to rule out harm to self and others for example.
d. The helper should spend time developing the relationship and not worry about
collecting information right away.
2
Copyright © 2025, 2021, 2017 Pearson Education, Inc. All Rights Reserved.
,[Feedback to Answer Choice 1]
This answer is a necessary step but insufficient because it does not focus on
developing a collaborative atmosphere.
[Feedback to Answer Choice 2] (correct)
This is the best answer because it balances creating a working relationship and
gathering the necessary information.
[Feedback to Answer Choice 3]
A structured interview makes sense once you have built a working relationship;
however, in this case of the reticent client, it might exacerbate the client’s tendency to
only respond to the question rather than elaborate.
[Feedback to Answer Choice 4]
Like answer choice one, this is a key component of the correct answer, but you still
need to collect the important data to make the right therapeutic choices.
[Q4]
Suppose that you are seeing a client for the first time who has a problem remarkably
similar to the one you have overcome. You are tempted to give the client advice to help
them avoid your mistakes. What should you do in this situation?
a. You have an ethical responsibility to share what you know so that the client can
avoid harm.
b. Move on to a new topic to avoid advice giving.
c. Refrain from giving advice and consider whether or not you are truly expert
enough to give advice. Continue listening to the client’s story. (correct)
d. Let the client know you have been through the identical situation.
[Feedback to Answer Choice 1]
You want to avoid harm to the client, but this assumes that the client’s situation is
identical to yours. Rather than predicting the potential harm, the helper can allow the
client to explore the potential outcomes of various decisions.
[Feedback to Answer Choice 2]
Changing topics is typical in the transcripts of beginning helpers. Leaving things
hanging feels unproductive and it is better to stick with a topic until it is fully unfolded.
[Feedback to Answer Choice 3] (correct)
Before an expert can give advice, they must have both experience and knowledge of
the client’s situation and the problem. The best direction is to continue to try and
understand the client’s problem recognizing that in the process, the client’s ideas about
solution will also emerge.
3
Copyright © 2025, 2021, 2017 Pearson Education, Inc. All Rights Reserved.
,[Feedback to Answer Choice 4]
Self-disclosure at this point could be detrimental. The client recognizes that their
situation is unique and may resent someone saying, “I know how you feel.” Self-
disclosure could be appropriate but at a much later date.
[Q5]
In class, you do not seem to be picking up the building block skills as quickly as others.
At times you want to rely on your pre-training behaviors such as socializing and giving
advice because you just do not feel competent. What is the best course of action to
address these feelings?
a. You recognize that learning new skills takes time and patience and that your
progression is unique.
b. You stop comparing yourself to others, reflect on your progress and simply
practice the next step.
c. You focus on the strengths that others saw in you when you began the journey to
become a helper.
d. All of the above. (correct)
[Feedback to Answer Choice 1]
You remember that there is no timetable for learning these skills. Everyone progresses
at a different rate.
[Feedback to Answer Choice 2]
Both practice and reflection will improve your skills, comparing yourself to others will
not.
[Feedback to Answer Choice 3]
Besides learning new skills, you do not want to abandon the qualities of caring, warmth,
and a nonjudgmental attitude that others saw in you before your training.
[Feedback to Answer Choice 4] (correct)
This answer includes three suggestions. First, recognize that these changes do not
happen overnight. Second, practice and reflection are extremely helpful in gaining skills.
Third, do not forget to be your qualities that were helpful as a friend or family member.
[Q6]
In a class discussion, a classmate with a lot of experience gives the opinion that it really
doesn’t matter whether you call someone a schizophrenic or a person with
schizophrenia. How should you respond?
a. Allowing other people to voice their opinions is important and you should respect
that person’s freedom of speech.
b. You could point out that research suggests that it does matter because a label
like schizophrenia tends to override other attributes of the person. (correct)
4
Copyright © 2025, 2021, 2017 Pearson Education, Inc. All Rights Reserved.
, c. Recognize that it really doesn’t matter what words people use. The way you say
it is not really important.
d. After class, express your thoughts to the instructor.
[Feedback to Answer Choice 1]
It is important to let people express their opinions but not everything should go
unchallenged. You can offer another opinion without demeaning your classmate.
[Feedback to Answer Choice 2] (correct)
This states your opinion based on research evidence that “people first” language
reduces the effects of a powerful label. It suggests that a person is more than their
diagnosis.
[Feedback to Answer Choice 3]
This answer affirms your classmate’s claim that the words you use don’t matter when
there is evidence to the contrary.
[Feedback to Answer Choice 4]
In the culture check section of the chapter, the term “tarnishing effect” is mentioned.
When slurs or negative labels are applied to a group of people, it has an effect on those
who hear it. Thus, it is vital to challenge this kind of speech in the group, not just
privately with an instructor.
[Q7]
In a group activity, people were asked to identify those whom they would be willing to
share sensitive information. None in the six-member group identified you as their first
choice and three people said you were their last choice. This was a surprise and you
also felt a little angry at being rejected. How should you respond to this information?
a. The most important response would be to have the courage to ask for feedback
so that you can find a way to reflect on this new information. (correct)
b. Recognize that being popular is not the aim of learning and the opinions of others
should not damage your self-esteem.
c. Understand that the people in your training group are fallible human beings and
they may have some grudge against you that is reflected in their choices.
d. Rationally decide that this applies only in this situation and will not reflect on your
ability to deal with clients.
[Feedback to Answer Choice 1] (correct)
A student who is trying to become a reflective practitioner will take all new information
about themselves and get specific feedback from fellow learners, instructors, and
supervisors rather than becoming defensive or blaming others.
[Feedback to Answer Choice 2]
This is a defensive response which suggests that their feedback is based on popularity.
That distorts the information you are receiving about yourself and doesn’t require you to
understand what your peers are saying.
5
Copyright © 2025, 2021, 2017 Pearson Education, Inc. All Rights Reserved.
Building Blocks and Techniques, 8th edition Young
Notes
1- The file is chapter after chapter.
2- We have shown you few pages sample.
3- The file contains all Appendix and Excel sheet
if it exists.
4- We have all what you need, we make update
at every time. There are many new editions
waiting you.
5- If you think you purchased the wrong file You
can contact us at every time, we can replace it
with true one.
Our email:
, Chapter 1
Test Bank
Learning the Art of Helping
Building Blocks and Techniques
Eighth Edition
Mark E. Young
University of Central Florida
,This work is protected by United States copyright laws and is provided solely for
the use of instructors in teaching their courses and assessing student learning.
Dissemination or sale of any part of this work (including on the World Wide Web)
will destroy the integrity of the work and is not permitted. The work and materials
from it should never be made available to students except by instructors using
the accompanying text in their classes. All recipients of this work are expected to
abide by these restrictions and to honor the intended pedagogical purposes and
the needs of other instructors who rely on these materials.
Content Producer: Yagnesh Jani
Product Manager: Rebecca Fox-Gieg
Copyright © 2025, 2021, 2017 by Pearson Education, Inc. or its affiliates, 221 River Street,
Hoboken, NJ 07030. All Rights Reserved. Manufactured in the United States of America. This
publication is protected by copyright, and permission should be obtained from the publisher prior
to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by
any means, electronic, mechanical, photocopying, recording, or otherwise. For information
regarding permissions, request forms, and the appropriate contacts within the Pearson
Education Global Rights and Permissions department, please visit
www.pearsoned.com/permissions/.
PEARSON and ALWAYS LEARNING are exclusive trademarks owned by Pearson Education,
Inc. or its affiliates, in the United States, and/or other countries.
Unless otherwise indicated herein, any third-party trademarks, logos, or icons that may appear
in this work are the property of their respective owners, and any references to third-party
trademarks, logos, icons, or other trade dress are for demonstrative or descriptive purposes
only. Such references are not intended to imply any sponsorship, endorsement, authorization,
or promotion of Pearson’s products by the owners of such marks, or any relationship between
the owner and Pearson Education, Inc., or its affiliates, authors, licensees, or distributors.
ii
Copyright © 2025, 2021, 2017 Pearson Education, Inc. All Rights Reserved.
, Table of Contents
Chapter 1: Helping as a Profession..........................................................................................1
Chapter Review Quiz................................................................................................................1
Application Exercises ............................................................................................................... 9
Test Bank ................................................................................................................................. 16
Test Bank Answer Key...........................................................................................................19
iii
Copyright © 2025, 2021, 2017 Pearson Education, Inc. All Rights Reserved.
, Chapter 1: Helping as a Profession
Correct Answers (randomized) 1, 4, 2, 3, 4, 2, 1, 3, 1, 4
Chapter Review Quiz
[Q1]
Imagine that you are seeing your first client in an internship site and your supervisor
gives you advice about your approach that directly contradicts what you learned in your
class. Which of the following is most likely to help you resolve this conflicting
information?
a. Ask for supervision and decide what is best for this client taking into
consideration both sets of advice. (correct)
b. Discuss the situation with a group of peers who may be experiencing similar
challenges.
c. Use a journal to think about this dilemma and come to your own conclusion.
d. Follow the advice of your site supervisor because that person will be evaluating
you and explain your decision to your professor.
[Feedback to Answer Choice 1] (correct)
By using supervision to reflect on the dilemma, you will be considering your own
thoughts and those of your supervisors. Although initially, so many perspectives can
feel confusing, the final conclusion is likely to be a more informed choice.
[Feedback to Answer Choice 2]
Although your peers may be experiencing similar issues, they are usually just providing
support. That is valuable but not enough. You need to reflect and receive feedback.
[Feedback to Answer Choice 3]
Using a journal to think about your dilemma is a very good way of reflecting. Still, this is
only one piece of data.
[Feedback to Answer Choice 4]
Before accepting your site supervisor’s suggestion, you should discuss the problem with
your instructor. Frequently, your site supervisor is describing the way things are
routinely done in that agency. Your instructor might have additional suggestions about
what is the current thinking on the topic. Blindly accepting one direction without
examining alternatives is a symptom of dualistic thinking.
1
Copyright © 2025, 2021, 2017 Pearson Education, Inc. All Rights Reserved.
,[Q2]
Consider if a fellow student in your class appears depressed and mentions hurting
themselves in a small group session. What is the best course of action to follow in this
situation?
a. Talk with the student and encourage them to get professional help.
b. Disclose your concerns to your instructor.
c. Because this is an educational situation, no mental health intervention is
appropriate.
d. Choices 1 and 2 (correct)
[Feedback to Answer Choice 1]
It is an ethical responsibility to directly address the situation with the person who has
made the threat however veiled. You can say, “Are you talking about killing yourself?”
Still, this information cannot be kept as a secret.
[Feedback to Answer Choice 2]
You should definitely reveal your concerns to the instructor. Still, that does not solve the
problem of your responsibility to clarify and confront the person who has implied a
threat.
[Feedback to Answer Choice 3]
This is incorrect because a helper’s responsibility is not dependent on the environment
where the threat takes place. If someone makes a threat at work, the process of
confrontation and disclosure are the same.
[Feedback to Answer Choice 4] (correct)
Only choice four includes the recommendation to confront and clarify the individual’s
threat and also disclose this information to an authority such as an instructor.
[Q3]
You are interviewing a client for the first time. They seem extremely uncomfortable and
answer in monosyllables as you go through your list of questions. What approach do
you think would help you get the information you need?
a. The helper should explain the need to get the information so that you can find the
best treatment for the client.
b. The helper should quickly create a welcoming climate. This atmosphere will
facilitate the collecting of information and encourage the client to collaborate.
(correct)
c. The helper should use a structured interview so as not to forget the most
valuable information needed for diagnosis and placement of the client in the right
treatment option. It is crucial to rule out harm to self and others for example.
d. The helper should spend time developing the relationship and not worry about
collecting information right away.
2
Copyright © 2025, 2021, 2017 Pearson Education, Inc. All Rights Reserved.
,[Feedback to Answer Choice 1]
This answer is a necessary step but insufficient because it does not focus on
developing a collaborative atmosphere.
[Feedback to Answer Choice 2] (correct)
This is the best answer because it balances creating a working relationship and
gathering the necessary information.
[Feedback to Answer Choice 3]
A structured interview makes sense once you have built a working relationship;
however, in this case of the reticent client, it might exacerbate the client’s tendency to
only respond to the question rather than elaborate.
[Feedback to Answer Choice 4]
Like answer choice one, this is a key component of the correct answer, but you still
need to collect the important data to make the right therapeutic choices.
[Q4]
Suppose that you are seeing a client for the first time who has a problem remarkably
similar to the one you have overcome. You are tempted to give the client advice to help
them avoid your mistakes. What should you do in this situation?
a. You have an ethical responsibility to share what you know so that the client can
avoid harm.
b. Move on to a new topic to avoid advice giving.
c. Refrain from giving advice and consider whether or not you are truly expert
enough to give advice. Continue listening to the client’s story. (correct)
d. Let the client know you have been through the identical situation.
[Feedback to Answer Choice 1]
You want to avoid harm to the client, but this assumes that the client’s situation is
identical to yours. Rather than predicting the potential harm, the helper can allow the
client to explore the potential outcomes of various decisions.
[Feedback to Answer Choice 2]
Changing topics is typical in the transcripts of beginning helpers. Leaving things
hanging feels unproductive and it is better to stick with a topic until it is fully unfolded.
[Feedback to Answer Choice 3] (correct)
Before an expert can give advice, they must have both experience and knowledge of
the client’s situation and the problem. The best direction is to continue to try and
understand the client’s problem recognizing that in the process, the client’s ideas about
solution will also emerge.
3
Copyright © 2025, 2021, 2017 Pearson Education, Inc. All Rights Reserved.
,[Feedback to Answer Choice 4]
Self-disclosure at this point could be detrimental. The client recognizes that their
situation is unique and may resent someone saying, “I know how you feel.” Self-
disclosure could be appropriate but at a much later date.
[Q5]
In class, you do not seem to be picking up the building block skills as quickly as others.
At times you want to rely on your pre-training behaviors such as socializing and giving
advice because you just do not feel competent. What is the best course of action to
address these feelings?
a. You recognize that learning new skills takes time and patience and that your
progression is unique.
b. You stop comparing yourself to others, reflect on your progress and simply
practice the next step.
c. You focus on the strengths that others saw in you when you began the journey to
become a helper.
d. All of the above. (correct)
[Feedback to Answer Choice 1]
You remember that there is no timetable for learning these skills. Everyone progresses
at a different rate.
[Feedback to Answer Choice 2]
Both practice and reflection will improve your skills, comparing yourself to others will
not.
[Feedback to Answer Choice 3]
Besides learning new skills, you do not want to abandon the qualities of caring, warmth,
and a nonjudgmental attitude that others saw in you before your training.
[Feedback to Answer Choice 4] (correct)
This answer includes three suggestions. First, recognize that these changes do not
happen overnight. Second, practice and reflection are extremely helpful in gaining skills.
Third, do not forget to be your qualities that were helpful as a friend or family member.
[Q6]
In a class discussion, a classmate with a lot of experience gives the opinion that it really
doesn’t matter whether you call someone a schizophrenic or a person with
schizophrenia. How should you respond?
a. Allowing other people to voice their opinions is important and you should respect
that person’s freedom of speech.
b. You could point out that research suggests that it does matter because a label
like schizophrenia tends to override other attributes of the person. (correct)
4
Copyright © 2025, 2021, 2017 Pearson Education, Inc. All Rights Reserved.
, c. Recognize that it really doesn’t matter what words people use. The way you say
it is not really important.
d. After class, express your thoughts to the instructor.
[Feedback to Answer Choice 1]
It is important to let people express their opinions but not everything should go
unchallenged. You can offer another opinion without demeaning your classmate.
[Feedback to Answer Choice 2] (correct)
This states your opinion based on research evidence that “people first” language
reduces the effects of a powerful label. It suggests that a person is more than their
diagnosis.
[Feedback to Answer Choice 3]
This answer affirms your classmate’s claim that the words you use don’t matter when
there is evidence to the contrary.
[Feedback to Answer Choice 4]
In the culture check section of the chapter, the term “tarnishing effect” is mentioned.
When slurs or negative labels are applied to a group of people, it has an effect on those
who hear it. Thus, it is vital to challenge this kind of speech in the group, not just
privately with an instructor.
[Q7]
In a group activity, people were asked to identify those whom they would be willing to
share sensitive information. None in the six-member group identified you as their first
choice and three people said you were their last choice. This was a surprise and you
also felt a little angry at being rejected. How should you respond to this information?
a. The most important response would be to have the courage to ask for feedback
so that you can find a way to reflect on this new information. (correct)
b. Recognize that being popular is not the aim of learning and the opinions of others
should not damage your self-esteem.
c. Understand that the people in your training group are fallible human beings and
they may have some grudge against you that is reflected in their choices.
d. Rationally decide that this applies only in this situation and will not reflect on your
ability to deal with clients.
[Feedback to Answer Choice 1] (correct)
A student who is trying to become a reflective practitioner will take all new information
about themselves and get specific feedback from fellow learners, instructors, and
supervisors rather than becoming defensive or blaming others.
[Feedback to Answer Choice 2]
This is a defensive response which suggests that their feedback is based on popularity.
That distorts the information you are receiving about yourself and doesn’t require you to
understand what your peers are saying.
5
Copyright © 2025, 2021, 2017 Pearson Education, Inc. All Rights Reserved.
