WGU D435 EXAM STUDY QUESTIONS
WITH VERIFIED ANSWERS
1. Most organizations have human resources information systems (HRIS) and
benefit administration systems that record and automate many human
resources (HR) processes. Which features of such HRIS should an
organization implement to ensure it is optimizing its profits?
Choose two answers.
- Recording and reporting everyday structure activities, including
integration of employee profile data
- Recording done through a payroll application, containing a list of all
job positions and their functions
- Recording and processing authorizations and approvals for everyday
activities
- Recording workflow activities that require constant data entry -
ANSWER "Recording and processing authorizations and approvals
for everyday activities"
For most business activities that generate revenue, some form of supervisorial
approval is required. An organization's capacity to increase its revenue cycle
speed can be a huge advantage in optimizing profits.
"Recording workflow activities that require constant data entry"
All companies have individualized workflows that generate revenue, and all
business models require some level of manual entry in a CRM. For example, a
customer service or sales representative enters data from client interactions,
which generates profits.
2. True or False
,3. A corporate wellness program can benefit from the hyper connectivity of
modern communication devices to provide employees with more
personalized services that align directly to their interests. - ANSWER True
Wellness programs can take advantage of hyper connectivity by performing
analytics that are specific to each employee. With this data, the organization can
personalize employee experiences as a way to increase motivation and positive
support.
4. Which feature of a human resources information system (HRIS) was created
to satisfy the needs of employees?
- The ability to access payroll and benefits information on a 24/7 basis
- The ability to access real-time worker's compensation billing on a
24/7 basis
- The ability to access electronic time and attendance on a 24/7 basis
- The ability to easily use the HRIS to access training on a 24/7 basis -
ANSWER The ability to access payroll and benefits information on a
24/7 basis
Employees want to be able to access their payroll and benefits information at all
times, and not just during working hours.
5. What can an organization effectively manage by utilizing the human
resources information system (HRIS) to create reports from vast amounts of
data?
- Job applications
- Compliance reporting obligations
- Payroll deductions
, - Required safety trainings - ANSWER Compliance reporting
obligations
The ability to quickly pull the data needed for state, local, and even federally
mandated reports enables the organization to manage the reporting obligations
necessary to remain in compliance.
6. Which feature is part of a human resources information system (HRIS)
benefits system?
- The ability to schedule vacations online
- The ability to sign up for a 401k program
- The ability to apply for an interdepartmental transfer
- The ability to review a 401k balance - ANSWER The ability to sign
up for a 401k program
Benefits are an important component of a compensation package and employee
retention strategies. With an HRIS benefit program, employees can not only
sign up for a 401k but also decide how much to contribute each pay period.
7. How is a human resources (HR) portal designed to improve the work life of
an employee?
- It provides access to a knowledge base with solutions to the routine
issues employees face.
- It provides tracking in a solution issue management system, in which
a central function receives employees' requests for HR assistance.
- It provides a manager self-service administration application in which
data entry can be reported by each employee.
- It provides content management abilities to receive and manage
documentation for workflow processing purposes. - ANSWER It
, provides access to a knowledge base with solutions to the routine
issues employees face.
An HR portal has robust answers to all routine issues employees face, including
displaying a knowledge base for all employees. It may also include access to
HR systems that allow employees to submit HR-related requests.
8. Which activities can supervisors complete through a manager self-service
application? Choose two answers.
- Processing employee data entry for operational activities
- Approving requests from employees
- Guiding employees through personal profile information workflows
- Effecting administrative activities for direct reports - ANSWER
"Approving requests from employees"
This system allows the supervisor to initiate employment-related actions and
approve employee requests.
"Effecting administrative activities for direct reports"
This system allows the supervisor to effect any needed administrative changes
for employees.
9. True or False
Employee case management applications allow employees to submit inquiries
or resolve issues in a ticketing system. - ANSWER True
Employees can send inquiries to a shared service function center, which
categorizes requests into different tiered support levels depending on the issues
being addressed.
WITH VERIFIED ANSWERS
1. Most organizations have human resources information systems (HRIS) and
benefit administration systems that record and automate many human
resources (HR) processes. Which features of such HRIS should an
organization implement to ensure it is optimizing its profits?
Choose two answers.
- Recording and reporting everyday structure activities, including
integration of employee profile data
- Recording done through a payroll application, containing a list of all
job positions and their functions
- Recording and processing authorizations and approvals for everyday
activities
- Recording workflow activities that require constant data entry -
ANSWER "Recording and processing authorizations and approvals
for everyday activities"
For most business activities that generate revenue, some form of supervisorial
approval is required. An organization's capacity to increase its revenue cycle
speed can be a huge advantage in optimizing profits.
"Recording workflow activities that require constant data entry"
All companies have individualized workflows that generate revenue, and all
business models require some level of manual entry in a CRM. For example, a
customer service or sales representative enters data from client interactions,
which generates profits.
2. True or False
,3. A corporate wellness program can benefit from the hyper connectivity of
modern communication devices to provide employees with more
personalized services that align directly to their interests. - ANSWER True
Wellness programs can take advantage of hyper connectivity by performing
analytics that are specific to each employee. With this data, the organization can
personalize employee experiences as a way to increase motivation and positive
support.
4. Which feature of a human resources information system (HRIS) was created
to satisfy the needs of employees?
- The ability to access payroll and benefits information on a 24/7 basis
- The ability to access real-time worker's compensation billing on a
24/7 basis
- The ability to access electronic time and attendance on a 24/7 basis
- The ability to easily use the HRIS to access training on a 24/7 basis -
ANSWER The ability to access payroll and benefits information on a
24/7 basis
Employees want to be able to access their payroll and benefits information at all
times, and not just during working hours.
5. What can an organization effectively manage by utilizing the human
resources information system (HRIS) to create reports from vast amounts of
data?
- Job applications
- Compliance reporting obligations
- Payroll deductions
, - Required safety trainings - ANSWER Compliance reporting
obligations
The ability to quickly pull the data needed for state, local, and even federally
mandated reports enables the organization to manage the reporting obligations
necessary to remain in compliance.
6. Which feature is part of a human resources information system (HRIS)
benefits system?
- The ability to schedule vacations online
- The ability to sign up for a 401k program
- The ability to apply for an interdepartmental transfer
- The ability to review a 401k balance - ANSWER The ability to sign
up for a 401k program
Benefits are an important component of a compensation package and employee
retention strategies. With an HRIS benefit program, employees can not only
sign up for a 401k but also decide how much to contribute each pay period.
7. How is a human resources (HR) portal designed to improve the work life of
an employee?
- It provides access to a knowledge base with solutions to the routine
issues employees face.
- It provides tracking in a solution issue management system, in which
a central function receives employees' requests for HR assistance.
- It provides a manager self-service administration application in which
data entry can be reported by each employee.
- It provides content management abilities to receive and manage
documentation for workflow processing purposes. - ANSWER It
, provides access to a knowledge base with solutions to the routine
issues employees face.
An HR portal has robust answers to all routine issues employees face, including
displaying a knowledge base for all employees. It may also include access to
HR systems that allow employees to submit HR-related requests.
8. Which activities can supervisors complete through a manager self-service
application? Choose two answers.
- Processing employee data entry for operational activities
- Approving requests from employees
- Guiding employees through personal profile information workflows
- Effecting administrative activities for direct reports - ANSWER
"Approving requests from employees"
This system allows the supervisor to initiate employment-related actions and
approve employee requests.
"Effecting administrative activities for direct reports"
This system allows the supervisor to effect any needed administrative changes
for employees.
9. True or False
Employee case management applications allow employees to submit inquiries
or resolve issues in a ticketing system. - ANSWER True
Employees can send inquiries to a shared service function center, which
categorizes requests into different tiered support levels depending on the issues
being addressed.
