Salesforce Admin Certification UPDATED ACTUAL Questions
and CORRECT Answers
Which schedule type can be defined for a product? ☑Quantity
(Choose 2) ☑Revenue
☐ Revenue
☐ Quantity
☐ Forecast
☐ Production
How can a sales user relate an opportunity to a ☑Use the campaign influences related list on the opportunity
campaign? (Choose 2) ☑Select the primary campaign source for the opportunity
☐ Use the campaign influences related list on the
opportunity
☐ Select the campaign record type when creating the
opportunity
☐ Select the primary campaign source for the
opportunity
☐ Use the campaign hierarchy related list on the
opportunity
,Universal Containers set the Organization-Wide ☑Update the organization - wide defaults for accounts to private and create a
Defaults for accounts to public read/write. The sales sharing rule for the group.
management team is importing a new set of account
records and needs to limit access to them. Access
should be restricted to the account owner and
members of a public group. How can this be
accomplished?
☐ Create a sharing rule to grant access to members of the
public group.
☐ Manually share each account record with members of
the public group.
☐ Update the organization - wide defaults for accounts to
private and create a sharing rule for the group.
☐ Upgrade the role hierarchy and assign members of the
group to a role at the top of the hierarchy.
Universal Containers is capturing a percentage discount ☑Create a formula field to calculate the discounted amount
directly on an opportunity record. Sales management
needs to include the discounted opportunity amount in
pipeline reports. How can the system administrator
make the discounted amount available?
☐ Create a formula field to calculate the discounted
amount.
☐ Create an auto-number field to calculate the
discounted amount.
☐ Create a cross object formula field to calculate the
discounted amount.
☐ Create a roll-up summary field to calculate the
discounted amount.
Which setting can a system administrator control in the ☑Enable enhanced list views
Salesforce user interface? (Choose 3) ☑Enable hover details
☑Enable spell checker
☐ Enable enhanced list views
☐ Enable hover details
☐ Enable spell checker
☐ Enable Chatter for specific users
☐ Enable customizable recent items
Sales Managers need to view and report on sales ☑View All for Opportunities
revenue across an entire company without having
access to a custom object that tracks personal time-off
request. Which permission should a system
administrator enable in a custom profile to meet this
requirement in a private sharing model?
☐ Read for Accounts
☐ View All for Opportunities
☐ View All Data
☐ Read for Opportunities
, Universal Containers has set the organization-wide ☑Add Amy to Bob's default account team
default settings for accounts to private. Amy and bob
are on separate sales teams, but are assigned to the
same role in the hierarchy. Amy is a member of the
“Sales West” public group and needs access to all
accounts owned by Bob, a member of the “Sales East”
group. How would an administrator grant Amy access to
only Bob’s accounts?
☐ Add Amy to the "Sales East" public group
☐ Create a sharing rule between the "Sales West" and
"Sales East" public groups
☐ Add Amy to Bob's default account team
☐ Add Amy to the role above Bob in the role hierarchy
Which record type can be updated when converting a ☑An existing opportunity record
lead ☑An existing account record
(Choose 2)
☐ An existing opportunity record
☐ An existing custom object record
☐ An existing account record
☐ An existing contact record
A user profile has login hour restrictions set to Monday ☑The user will be logged out and any unsaved work in progress will be lost
through Friday 8am to 5pm. The user logged in at 4:30
pm on a Tuesday and it is now 5:01 pm. Which behavior
of the application should the user expect?
☐ The user will be able to continue working and start new
sessions
☐ The user will be logged out and any unsaved work in
progress will be saved
☐ The user will be able to continue working, but will be
unable to start any new sessions
☐ The user will be logged out and any unsaved work in
progress will be lost
Which functionality is available when customizing ☑Record types can be created for tasks
tasks? (Choose 2) ☑Validation rules can be created for tasks
☐ Roll-up summary fields can be created for tasks
☐ Record types can be created for tasks
☐ Recurring tasks can be assigned to more than one user
☐ Validation rules can be created for tasks
What can an administrator assign to both Ideas and ☑Categories
Answers?
☐ Status
☐ Categories
☐ Sharing Rules
☐ Workflow Rules
and CORRECT Answers
Which schedule type can be defined for a product? ☑Quantity
(Choose 2) ☑Revenue
☐ Revenue
☐ Quantity
☐ Forecast
☐ Production
How can a sales user relate an opportunity to a ☑Use the campaign influences related list on the opportunity
campaign? (Choose 2) ☑Select the primary campaign source for the opportunity
☐ Use the campaign influences related list on the
opportunity
☐ Select the campaign record type when creating the
opportunity
☐ Select the primary campaign source for the
opportunity
☐ Use the campaign hierarchy related list on the
opportunity
,Universal Containers set the Organization-Wide ☑Update the organization - wide defaults for accounts to private and create a
Defaults for accounts to public read/write. The sales sharing rule for the group.
management team is importing a new set of account
records and needs to limit access to them. Access
should be restricted to the account owner and
members of a public group. How can this be
accomplished?
☐ Create a sharing rule to grant access to members of the
public group.
☐ Manually share each account record with members of
the public group.
☐ Update the organization - wide defaults for accounts to
private and create a sharing rule for the group.
☐ Upgrade the role hierarchy and assign members of the
group to a role at the top of the hierarchy.
Universal Containers is capturing a percentage discount ☑Create a formula field to calculate the discounted amount
directly on an opportunity record. Sales management
needs to include the discounted opportunity amount in
pipeline reports. How can the system administrator
make the discounted amount available?
☐ Create a formula field to calculate the discounted
amount.
☐ Create an auto-number field to calculate the
discounted amount.
☐ Create a cross object formula field to calculate the
discounted amount.
☐ Create a roll-up summary field to calculate the
discounted amount.
Which setting can a system administrator control in the ☑Enable enhanced list views
Salesforce user interface? (Choose 3) ☑Enable hover details
☑Enable spell checker
☐ Enable enhanced list views
☐ Enable hover details
☐ Enable spell checker
☐ Enable Chatter for specific users
☐ Enable customizable recent items
Sales Managers need to view and report on sales ☑View All for Opportunities
revenue across an entire company without having
access to a custom object that tracks personal time-off
request. Which permission should a system
administrator enable in a custom profile to meet this
requirement in a private sharing model?
☐ Read for Accounts
☐ View All for Opportunities
☐ View All Data
☐ Read for Opportunities
, Universal Containers has set the organization-wide ☑Add Amy to Bob's default account team
default settings for accounts to private. Amy and bob
are on separate sales teams, but are assigned to the
same role in the hierarchy. Amy is a member of the
“Sales West” public group and needs access to all
accounts owned by Bob, a member of the “Sales East”
group. How would an administrator grant Amy access to
only Bob’s accounts?
☐ Add Amy to the "Sales East" public group
☐ Create a sharing rule between the "Sales West" and
"Sales East" public groups
☐ Add Amy to Bob's default account team
☐ Add Amy to the role above Bob in the role hierarchy
Which record type can be updated when converting a ☑An existing opportunity record
lead ☑An existing account record
(Choose 2)
☐ An existing opportunity record
☐ An existing custom object record
☐ An existing account record
☐ An existing contact record
A user profile has login hour restrictions set to Monday ☑The user will be logged out and any unsaved work in progress will be lost
through Friday 8am to 5pm. The user logged in at 4:30
pm on a Tuesday and it is now 5:01 pm. Which behavior
of the application should the user expect?
☐ The user will be able to continue working and start new
sessions
☐ The user will be logged out and any unsaved work in
progress will be saved
☐ The user will be able to continue working, but will be
unable to start any new sessions
☐ The user will be logged out and any unsaved work in
progress will be lost
Which functionality is available when customizing ☑Record types can be created for tasks
tasks? (Choose 2) ☑Validation rules can be created for tasks
☐ Roll-up summary fields can be created for tasks
☐ Record types can be created for tasks
☐ Recurring tasks can be assigned to more than one user
☐ Validation rules can be created for tasks
What can an administrator assign to both Ideas and ☑Categories
Answers?
☐ Status
☐ Categories
☐ Sharing Rules
☐ Workflow Rules
