SFDC ADMIN 201 EXAM UPDATED ACTUAL Questions and
CORRECT Answers
What does Salesforce authenticate before allowing a a, b
user to log in through the user interface? (select 2)
a. User's login hours
b. User's IP address
c. User's email address
d. Users machine address
True or False True
Organization-wide defaults set the default level of access
to records they do not own.
Organization-wide defaults are set to private. Kathy is a, c
assigned the US Sales Director role, Jennifer is assigned
the EMEA Sales Director role, and Phil to the US Sales
Rep role. Which of the following statements are true
regarding Kathy's access to opportunities? (select 2)
VP Global Sales Operations
US Sales Dir (Kathy) / EMEA Sales Dir (Jennifer)
US Sales Rep (Phil) / EMEA Sales Rep
a. Kathy can VIEW and EDIT her own opportunity
b. Kathy can VIEW and EDIT Jennifer's opportunity
c. Kathy can VIEW and EDIT Phil's opportunity
d. Kathy can VIEW but cannot EDIT Phil's opportunity
e. Kathy can VIEW but not EDIT Jennifer's opportunity
How would you allow collaborative access to the b
accounts, contacts, contracts, opportunities, and cases of
a US Sales Rep, an APAC Sales Rep, and an EMEA Sales
Rep? (select 1)
a. By creating three account sharing rules to share the
records between the three Sales Reps
b. By creating a public group for the three Sales Reps,
and one account sharing rule to share the public group's
records with itself.
c. By changing the organization-wide defaults for
Accounts to Public Read/Write.
,The organization-wide default is set to private. Phil Smith, c, e
the owner of the ABC Labs account is a US Sales Rep
reporting to the US Sales Director. The users in the US
Sales Rep role can edit ALL opportunities associated with
the accounts they own. Tim, an EMEA Sales Rep, owns an
opportunity associated with the ABC Labs Account.
Identify the correct role access. (select 2)
a. Phil can VIEW but cannot EDIT Tim's ABC Labs
opportunity
b. Tim cannot VIEW or Edit Phil's account
c. Phil can VIEW and EDIT Tim's ABC Labs opportunity
d. Tim can VIEW and EDIT Phil's account
e. Tim can VIEW but cannot EDIT Phil's account
Which settings cannot be modified for individual users? b, d
(select 2)
a. Locale
b. User interface
c. Language
d. Search setting
e. Currency
A US sales rep is reporting that new opportunities she c
creates do not default to the US Dollar currency, and she
has to change them manually. What could Rob do to
resolve this? (select 1)
a. Change the corporate currency in the company profile
b. Enable advanced currency management
c. Change the personal currency on the user's record
d. Change the record currency for opportunities
Who has the permission to edit a Chatter profile? (select b
1)
a. An Administrator
b. An individual user
c. A user's manager
d. Profiles are not editable
, Settings determined what users can see in the user a, c, e, g, i
interface. Which of the following settings can be
modified by an Administrator? (select all that apply)
a. Apps
b. Customize App
c. Tabs
d. Run Reports
e. Record types
f. Mass Emails
g. Page Layouts
h. Create Leads
i. Fields
Which profile component would you use to make a field d
required? (select 1)
a. Lookup field
b. Formula field
c. Related list
d. Page layout
Which statements are true about business process? a, d
(select all that apply)
a. A business process will be available to users only when
it is associated with one or more record types and the
record types are added to the users profile
b. Each record type is associated with one or more
business process
c. For opportunity objects, record types are created
before business processes
d. Record types implement business processes through
page layouts
e. Record types help track sales lifecycles across
divisions, groups, or markets.
True or False True
Can tasks and events be customized?
Which of the following statements are true about a, d
importing data using the Import Wizard? (select 2)
a. You can import account, contacts, leads, solutions, and
custom objects using the Import Wizard
b. You can work with both records of data and metadata
c. Standard users can import up to 50,000 account or
contact records at a time
d. Standard users can import up to 500 account or
contact records at a time
CORRECT Answers
What does Salesforce authenticate before allowing a a, b
user to log in through the user interface? (select 2)
a. User's login hours
b. User's IP address
c. User's email address
d. Users machine address
True or False True
Organization-wide defaults set the default level of access
to records they do not own.
Organization-wide defaults are set to private. Kathy is a, c
assigned the US Sales Director role, Jennifer is assigned
the EMEA Sales Director role, and Phil to the US Sales
Rep role. Which of the following statements are true
regarding Kathy's access to opportunities? (select 2)
VP Global Sales Operations
US Sales Dir (Kathy) / EMEA Sales Dir (Jennifer)
US Sales Rep (Phil) / EMEA Sales Rep
a. Kathy can VIEW and EDIT her own opportunity
b. Kathy can VIEW and EDIT Jennifer's opportunity
c. Kathy can VIEW and EDIT Phil's opportunity
d. Kathy can VIEW but cannot EDIT Phil's opportunity
e. Kathy can VIEW but not EDIT Jennifer's opportunity
How would you allow collaborative access to the b
accounts, contacts, contracts, opportunities, and cases of
a US Sales Rep, an APAC Sales Rep, and an EMEA Sales
Rep? (select 1)
a. By creating three account sharing rules to share the
records between the three Sales Reps
b. By creating a public group for the three Sales Reps,
and one account sharing rule to share the public group's
records with itself.
c. By changing the organization-wide defaults for
Accounts to Public Read/Write.
,The organization-wide default is set to private. Phil Smith, c, e
the owner of the ABC Labs account is a US Sales Rep
reporting to the US Sales Director. The users in the US
Sales Rep role can edit ALL opportunities associated with
the accounts they own. Tim, an EMEA Sales Rep, owns an
opportunity associated with the ABC Labs Account.
Identify the correct role access. (select 2)
a. Phil can VIEW but cannot EDIT Tim's ABC Labs
opportunity
b. Tim cannot VIEW or Edit Phil's account
c. Phil can VIEW and EDIT Tim's ABC Labs opportunity
d. Tim can VIEW and EDIT Phil's account
e. Tim can VIEW but cannot EDIT Phil's account
Which settings cannot be modified for individual users? b, d
(select 2)
a. Locale
b. User interface
c. Language
d. Search setting
e. Currency
A US sales rep is reporting that new opportunities she c
creates do not default to the US Dollar currency, and she
has to change them manually. What could Rob do to
resolve this? (select 1)
a. Change the corporate currency in the company profile
b. Enable advanced currency management
c. Change the personal currency on the user's record
d. Change the record currency for opportunities
Who has the permission to edit a Chatter profile? (select b
1)
a. An Administrator
b. An individual user
c. A user's manager
d. Profiles are not editable
, Settings determined what users can see in the user a, c, e, g, i
interface. Which of the following settings can be
modified by an Administrator? (select all that apply)
a. Apps
b. Customize App
c. Tabs
d. Run Reports
e. Record types
f. Mass Emails
g. Page Layouts
h. Create Leads
i. Fields
Which profile component would you use to make a field d
required? (select 1)
a. Lookup field
b. Formula field
c. Related list
d. Page layout
Which statements are true about business process? a, d
(select all that apply)
a. A business process will be available to users only when
it is associated with one or more record types and the
record types are added to the users profile
b. Each record type is associated with one or more
business process
c. For opportunity objects, record types are created
before business processes
d. Record types implement business processes through
page layouts
e. Record types help track sales lifecycles across
divisions, groups, or markets.
True or False True
Can tasks and events be customized?
Which of the following statements are true about a, d
importing data using the Import Wizard? (select 2)
a. You can import account, contacts, leads, solutions, and
custom objects using the Import Wizard
b. You can work with both records of data and metadata
c. Standard users can import up to 50,000 account or
contact records at a time
d. Standard users can import up to 500 account or
contact records at a time
