COM 380--Exam 1 Questions and Correct
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Horace manages a fast food restaurant and never too much about
treating his employees well, because he knows the local high school is
full of students willing to work for minimum wage. What principle of
the "machine metaphor" does Horace's attitude exemplify?
- predictability
- specialization
- replaceability
- abusiveness
Ans: replaceability
In the consultative organization, managers have the explicit goal of
exploiting workers. (T/F)
Ans: False
A business practice associated with globalization involves moving
manufacturing and service centers to countries where labor is cheap.
This practice is commonly known as
- restructuring
- relocation
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- resourcing
- outsourcing
Ans: outsourcing
We rarely use theory, it's just for professors and people who live in
castles in the sky (T/F).
Ans: False
Who is credited with "starting" the industrial revolution in the U.S. with
his interchangeable parts for the musket?
Ans: Freakin' Eli Whitney
You are working in an organization that holds a "human resources"
approach. Describe the direction,style and channels of communication.
Ans: Works in all directions (up, down, horizontal), is informal
and works with whatever channel works best.
This person said that people have needs that are arranged in a ladder
of prepotency.
Ans: Maslow
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The _____________________, which started in Europe with the rise of
science and the scientific method, gave us three things: order, stability
and predictability.
Ans: Enlightenment Period
According to Weber, where did power rest with Rational-legal
authority?
Ans: In the position, not the person
Systematic soldiering was Taylor's way of management breaking up
the social interaction in workgroups that often led to slowed
production (T/F).
Ans: False
This person said that there are two types of managers, those who
believe people should be controlled and those who believe that people
should be motivated by higher order needs.
Ans: McGregor
This model of communication is very simplistic, and can be compared
to using a walkie talkie, where only one person sends a message
through a channel to another person.
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