Page |1
MGT 4330 - 1 Questions and Correct
Answers/ Latest Update / Already Graded
forecasting
Ans: predict the future demand for raw materials, finished
goods, and services.
supply chain management
Ans: manage the flow of materials, information, people, and
money from suppliers to customers.
process design
Ans: select the right equipment, information, and work
methods to produce high-quality goods and services efficiently.
core operations of management
Ans: efficiency, cost, quality
efficiency
Ans: a measure of how well resources are used in creating
outputs
All rights reserved © 2025/ 2026 |
, Page |2
value
Ans: the perception of the benefits associated with a good,
service, or bundle of goods and services in relation to what
buyers are willing to pay for them.
customer benefit package
Ans: a clearly defined set of tangible (goods-content) and
intangible (service-content) features that the customer
recognizes, pays for, uses, or experiences.
value chain
Ans: a network of facilities and processes that describes the
flow of materials, finished goods, services, information, and
financial transactions from suppliers, through the facilities and
processes that create goods and services, and those that deliver
them to the customer.
supply chain
Ans: the portion of the value chain that focuses primarily on
the physical movement of goods and materials, and supporting
flows of information and financial transactions through the
supply, production, and distribution processes.
All rights reserved © 2025/ 2026 |
, Page |3
__________ are an example of a hard technology that can be placed in
shipping containers, passports, people and credit cards.
A) Software applications
B) Radio Frequency Identification Devices
C) Security chips
D)Bar codes
Ans: b
What is the average value of a loyal customer (VLC) in a target market
segment if the average purchase price is $65 per visit, the frequency of
repurchase is six times per year, the contribution margin is 10 percent,
and the average customer defection rate is 50 percent? Round your
answer to the nearest dollar.
78
54
47
42
Ans: 78
All rights reserved © 2025/ 2026 |
MGT 4330 - 1 Questions and Correct
Answers/ Latest Update / Already Graded
forecasting
Ans: predict the future demand for raw materials, finished
goods, and services.
supply chain management
Ans: manage the flow of materials, information, people, and
money from suppliers to customers.
process design
Ans: select the right equipment, information, and work
methods to produce high-quality goods and services efficiently.
core operations of management
Ans: efficiency, cost, quality
efficiency
Ans: a measure of how well resources are used in creating
outputs
All rights reserved © 2025/ 2026 |
, Page |2
value
Ans: the perception of the benefits associated with a good,
service, or bundle of goods and services in relation to what
buyers are willing to pay for them.
customer benefit package
Ans: a clearly defined set of tangible (goods-content) and
intangible (service-content) features that the customer
recognizes, pays for, uses, or experiences.
value chain
Ans: a network of facilities and processes that describes the
flow of materials, finished goods, services, information, and
financial transactions from suppliers, through the facilities and
processes that create goods and services, and those that deliver
them to the customer.
supply chain
Ans: the portion of the value chain that focuses primarily on
the physical movement of goods and materials, and supporting
flows of information and financial transactions through the
supply, production, and distribution processes.
All rights reserved © 2025/ 2026 |
, Page |3
__________ are an example of a hard technology that can be placed in
shipping containers, passports, people and credit cards.
A) Software applications
B) Radio Frequency Identification Devices
C) Security chips
D)Bar codes
Ans: b
What is the average value of a loyal customer (VLC) in a target market
segment if the average purchase price is $65 per visit, the frequency of
repurchase is six times per year, the contribution margin is 10 percent,
and the average customer defection rate is 50 percent? Round your
answer to the nearest dollar.
78
54
47
42
Ans: 78
All rights reserved © 2025/ 2026 |
