1
WGU C792 TASK 1: |PASSED ON FIRST
ATTEMPT |LATEST UPDATE WITH COMPLETE
SOLUTION
AT WESTERN GOVERNORS UNIVERSITY
Workflow Analysis Flowchart Aspects
Chasity N. Falls
College of Health Professions, Western Governors University
C792 Task 1: Workflow Analysis
Beverly Ballard
2026/2027
, 2
Workflow Analysis Flowchart Aspects
Flowchart Aspects
The workflow diagram illustrates how ESI Level 3 patients are moved through the emergency
department. This diagram covers the time from the patient’s arrival to discharge (or admission to
the hospital) within the emergency department. While creating this diagram, there were
inefficiencies found. These inefficiencies increase wait times and likely lead to poor patient
satisfaction.
Weak Areas and Improvements
The first inefficiency identified was the long wait time before the patient was evaluated by a
provider. Once the triage nurse sees the patient and gets everything entered, the wait time is 96.4
minutes. When someone is sick enough to go to the emergency room, an hour and a half to wait
until they are able to see a provider is a long time. This delay is an example is a bottleneck as the
provider evaluation halts everything else until it has been completed.
Another inefficiency is the wait time for radiology. The wait time is 53.2. Just as the next step
hinges on provider visits, so does imaging. Having results from imaging can impact whether a
patient is admitted or discharged. Therefore, the delays in radiology also increases patient’s
length of time spent in the emergency department.
Finally, there are decision delays from the emergency department nurse. After a provider enters
orders, the emergency room nurse has to determine whether the patient is admitted or discharged.
Although the nurse receives an order for the next step, it is imperative to patient safety that the
nurse is clear on the physician's orders; thus, this adds more time to the patient’s wait.
I believe a fix for the initial wait time before the patient sees a provider could be improved by
developing a process to monitor where a patient is in the process of their emergency room visit. I
think having something digital on a TV screen that is easy for all staff to look at could help
WGU C792 TASK 1: |PASSED ON FIRST
ATTEMPT |LATEST UPDATE WITH COMPLETE
SOLUTION
AT WESTERN GOVERNORS UNIVERSITY
Workflow Analysis Flowchart Aspects
Chasity N. Falls
College of Health Professions, Western Governors University
C792 Task 1: Workflow Analysis
Beverly Ballard
2026/2027
, 2
Workflow Analysis Flowchart Aspects
Flowchart Aspects
The workflow diagram illustrates how ESI Level 3 patients are moved through the emergency
department. This diagram covers the time from the patient’s arrival to discharge (or admission to
the hospital) within the emergency department. While creating this diagram, there were
inefficiencies found. These inefficiencies increase wait times and likely lead to poor patient
satisfaction.
Weak Areas and Improvements
The first inefficiency identified was the long wait time before the patient was evaluated by a
provider. Once the triage nurse sees the patient and gets everything entered, the wait time is 96.4
minutes. When someone is sick enough to go to the emergency room, an hour and a half to wait
until they are able to see a provider is a long time. This delay is an example is a bottleneck as the
provider evaluation halts everything else until it has been completed.
Another inefficiency is the wait time for radiology. The wait time is 53.2. Just as the next step
hinges on provider visits, so does imaging. Having results from imaging can impact whether a
patient is admitted or discharged. Therefore, the delays in radiology also increases patient’s
length of time spent in the emergency department.
Finally, there are decision delays from the emergency department nurse. After a provider enters
orders, the emergency room nurse has to determine whether the patient is admitted or discharged.
Although the nurse receives an order for the next step, it is imperative to patient safety that the
nurse is clear on the physician's orders; thus, this adds more time to the patient’s wait.
I believe a fix for the initial wait time before the patient sees a provider could be improved by
developing a process to monitor where a patient is in the process of their emergency room visit. I
think having something digital on a TV screen that is easy for all staff to look at could help
