[HDICMW] HDI Configuration Management
Workshop Certification Review Guide
**Question 1. What is the primary difference between an Asset and a Configuration Item (CI) in
ITIL?**
A) Assets have financial value while CIs have operational value
B) Assets are only hardware components
C) CIs are always software applications
D) Assets are never recorded in the CMDB
**Answer: A**
**Explanation:** An Asset is tracked for its cost and depreciation, whereas a CI is tracked for its
role in delivering services and its relationships to other CIs.
**Question 2. Which statement best describes the goal of Service Asset and Configuration
Management (SACM)?**
A) To reduce the number of incidents per month
B) To provide a logical model of the IT infrastructure that maps services to the components that
deliver them
C) To automate software deployment
D) To enforce password policies
**Answer: B**
**Explanation:** SACM’s goal is to maintain an accurate logical representation of the
infrastructure, linking services to the underlying CIs.
**Question 3. In the hierarchy of configuration management, the CMDB is:**
A) A standalone repository that replaces the CMS
B) The entire Configuration Management System
C) A data repository that resides within the broader Configuration Management System (CMS)
, [HDICMW] HDI Configuration Management
Workshop Certification Review Guide
D) An external audit tool
**Answer: C**
**Explanation:** The CMDB stores CI data, while the CMS includes processes, tools, and the
CMDB.
**Question 4. Which ITIL process directly relies on accurate CI data from the CMDB?**
A) Incident Management
B) Supplier Management
C. Financial Management
D) Capacity Management
**Answer: A**
**Explanation:** Incident Management uses CI relationships to assess impact and determine
resolution pathways.
**Question 5. When defining the scope of a configuration management implementation, which
of the following should be considered first?**
A) The color scheme of the CMDB UI
B) The types of CIs to be tracked (hardware, software, documentation, people)
C) The number of coffee machines in the office
D) The brand of servers used
**Answer: B**
**Explanation:** Scope definition determines which CI classes will be included or excluded
from the CMDB.
, [HDICMW] HDI Configuration Management
Workshop Certification Review Guide
**Question 6. Who is primarily responsible for ensuring that CI data is accurate and
up‑to‑date?**
A) The Configuration Manager
B) The Chief Financial Officer
C) The End‑User
D) The Marketing Manager
**Answer: A**
**Explanation:** The Configuration Manager oversees the integrity, accuracy, and maintenance
of CI data.
**Question 7. What is the main purpose of a Configuration Management Librarian?**
A) To write software code
B) To manage the physical storage of documentation and ensure version control of CI records
C) To approve change requests
D. To conduct market research
**Answer: B**
**Explanation:** The librarian maintains the repository of CI records, ensuring proper
versioning and accessibility.
**Question 8. Which of the following is a key element of a naming convention for CIs?**
A) Randomly generated numbers
B) A standardized, unique identifier that reflects CI type, location, and purpose
C) The name of the person who created the CI
, [HDICMW] HDI Configuration Management
Workshop Certification Review Guide
D) The color of the device
**Answer: B**
**Explanation:** Consistent identifiers improve searchability and reduce ambiguity across the
organization.
**Question 9. The “Identification” activity in the configuration management lifecycle primarily
deals with:**
A) Closing incidents
B) Defining CI attributes and selecting the appropriate level of detail (granularity)
C) Managing vendor contracts
D) Conducting security audits
**Answer: B**
**Explanation:** Identification captures the characteristics of a CI and decides how detailed the
record should be.
**Question 10. Which of the following best describes “granularity” in CI identification?**
A) The physical size of the CI
B) The depth of detail captured for a CI (e.g., whole server vs. individual components)
C) The cost of the CI
D. The speed of the network connection
**Answer: B**
**Explanation:** Granularity determines whether a CI is recorded as a single entity or broken
into sub‑components.
Workshop Certification Review Guide
**Question 1. What is the primary difference between an Asset and a Configuration Item (CI) in
ITIL?**
A) Assets have financial value while CIs have operational value
B) Assets are only hardware components
C) CIs are always software applications
D) Assets are never recorded in the CMDB
**Answer: A**
**Explanation:** An Asset is tracked for its cost and depreciation, whereas a CI is tracked for its
role in delivering services and its relationships to other CIs.
**Question 2. Which statement best describes the goal of Service Asset and Configuration
Management (SACM)?**
A) To reduce the number of incidents per month
B) To provide a logical model of the IT infrastructure that maps services to the components that
deliver them
C) To automate software deployment
D) To enforce password policies
**Answer: B**
**Explanation:** SACM’s goal is to maintain an accurate logical representation of the
infrastructure, linking services to the underlying CIs.
**Question 3. In the hierarchy of configuration management, the CMDB is:**
A) A standalone repository that replaces the CMS
B) The entire Configuration Management System
C) A data repository that resides within the broader Configuration Management System (CMS)
, [HDICMW] HDI Configuration Management
Workshop Certification Review Guide
D) An external audit tool
**Answer: C**
**Explanation:** The CMDB stores CI data, while the CMS includes processes, tools, and the
CMDB.
**Question 4. Which ITIL process directly relies on accurate CI data from the CMDB?**
A) Incident Management
B) Supplier Management
C. Financial Management
D) Capacity Management
**Answer: A**
**Explanation:** Incident Management uses CI relationships to assess impact and determine
resolution pathways.
**Question 5. When defining the scope of a configuration management implementation, which
of the following should be considered first?**
A) The color scheme of the CMDB UI
B) The types of CIs to be tracked (hardware, software, documentation, people)
C) The number of coffee machines in the office
D) The brand of servers used
**Answer: B**
**Explanation:** Scope definition determines which CI classes will be included or excluded
from the CMDB.
, [HDICMW] HDI Configuration Management
Workshop Certification Review Guide
**Question 6. Who is primarily responsible for ensuring that CI data is accurate and
up‑to‑date?**
A) The Configuration Manager
B) The Chief Financial Officer
C) The End‑User
D) The Marketing Manager
**Answer: A**
**Explanation:** The Configuration Manager oversees the integrity, accuracy, and maintenance
of CI data.
**Question 7. What is the main purpose of a Configuration Management Librarian?**
A) To write software code
B) To manage the physical storage of documentation and ensure version control of CI records
C) To approve change requests
D. To conduct market research
**Answer: B**
**Explanation:** The librarian maintains the repository of CI records, ensuring proper
versioning and accessibility.
**Question 8. Which of the following is a key element of a naming convention for CIs?**
A) Randomly generated numbers
B) A standardized, unique identifier that reflects CI type, location, and purpose
C) The name of the person who created the CI
, [HDICMW] HDI Configuration Management
Workshop Certification Review Guide
D) The color of the device
**Answer: B**
**Explanation:** Consistent identifiers improve searchability and reduce ambiguity across the
organization.
**Question 9. The “Identification” activity in the configuration management lifecycle primarily
deals with:**
A) Closing incidents
B) Defining CI attributes and selecting the appropriate level of detail (granularity)
C) Managing vendor contracts
D) Conducting security audits
**Answer: B**
**Explanation:** Identification captures the characteristics of a CI and decides how detailed the
record should be.
**Question 10. Which of the following best describes “granularity” in CI identification?**
A) The physical size of the CI
B) The depth of detail captured for a CI (e.g., whole server vs. individual components)
C) The cost of the CI
D. The speed of the network connection
**Answer: B**
**Explanation:** Granularity determines whether a CI is recorded as a single entity or broken
into sub‑components.
