Page 1 of 163
WGU C215 OPERATIONS MANAGEMENT
EXAM BANK ALL COMPLETE CURRENT
TESTING (880) QUESTIONS AND DETAILED
CORRECT ANSWERS|TOP-RATED A+.
WGU C215
Prepare for your WGU C215 Operations Management Exam with
this focused study guide designed for students at Western
Governors University. It covers process design, supply chain
management, quality control, and operational strategy.
Emphasizes problem-solving, efficiency improvement, and real-
world business applications. Suitable for students preparing for
the C215 Operations Management assessment in business and
management.
Provides users with information on services and products
and provides an opportunity for suppliers to advertise ✓ ✓
...... ANSWER ....... Advertising revenue model
Companies receive a referral fee for directing business to an
affiliate ✓ ✓ ...... ANSWER ....... Affiliate revenue model
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The cost associated with uncovering defects ✓ ✓ ......
ANSWER ....... Appraisal cost
A method using telephone models to send digital orders to
suppliers. ✓ ✓ ...... ANSWER ....... Automated order
entry systems
Owning or controlling sources of raw materials and
components. ✓ ✓ ...... ANSWER ....... Backwards
integration
Studying other companies business practices for
comparison. ✓ ✓ ...... ANSWER ....... Benchmarking
Inaccurate or distorted demand information created in the
supply chain. ✓ ✓ ...... ANSWER ....... Bullwhip effect
Businesses buying and selling to other businesses. ✓ ✓
...... ANSWER ....... Business to Business commerce
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Businesses selling to individual consumers. ✓ ✓ ......
ANSWER ....... Business to consumer commerce
A chart that identifies potential causes of particular quality
problems. ✓ ✓ ...... ANSWER ....... Cause and effect
diagrams
A list of common defects and the number of observed
occurrences of each. ✓ ✓ ...... ANSWER ....... Checklist
how well a product or service meets the targets and
tolerances set by designers. ✓ ✓ ...... ANSWER .......
Conformance to specifications
A philosophy of never ending improvement. ✓ ✓ ......
ANSWER ....... Continuous improvement
Charts used to evaluate whether a process is operating
within expectations. ✓ ✓ ...... ANSWER ....... Control
charts
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Eliminates storage and order picking functions of a
distribution warehouse. ✓ ✓ ...... ANSWER .......
Crossdocking
an integrated effort designed to improve quality performance
at every level of the organization. ✓ ✓ ...... ANSWER .......
Customer defined quality
Japanese award for companies to recognize efforts in quality
improvement. ✓ ✓ ...... ANSWER ....... Deming Prize
Responsible for the movement of material from the
manufacturer to the customer. ✓ ✓ ...... ANSWER .......
Distribution management
Used for short term storage, consolidation, and product
mixing. ✓ ✓ ...... ANSWER ....... Distribution warehouse
the receiving and consolidating of inbound products from
different vendors into a multi-SKU pallet. ✓ ✓ ...... ANSWER
....... Distributor crossdocking
WGU C215 OPERATIONS MANAGEMENT
EXAM BANK ALL COMPLETE CURRENT
TESTING (880) QUESTIONS AND DETAILED
CORRECT ANSWERS|TOP-RATED A+.
WGU C215
Prepare for your WGU C215 Operations Management Exam with
this focused study guide designed for students at Western
Governors University. It covers process design, supply chain
management, quality control, and operational strategy.
Emphasizes problem-solving, efficiency improvement, and real-
world business applications. Suitable for students preparing for
the C215 Operations Management assessment in business and
management.
Provides users with information on services and products
and provides an opportunity for suppliers to advertise ✓ ✓
...... ANSWER ....... Advertising revenue model
Companies receive a referral fee for directing business to an
affiliate ✓ ✓ ...... ANSWER ....... Affiliate revenue model
, Page 2 of 163
The cost associated with uncovering defects ✓ ✓ ......
ANSWER ....... Appraisal cost
A method using telephone models to send digital orders to
suppliers. ✓ ✓ ...... ANSWER ....... Automated order
entry systems
Owning or controlling sources of raw materials and
components. ✓ ✓ ...... ANSWER ....... Backwards
integration
Studying other companies business practices for
comparison. ✓ ✓ ...... ANSWER ....... Benchmarking
Inaccurate or distorted demand information created in the
supply chain. ✓ ✓ ...... ANSWER ....... Bullwhip effect
Businesses buying and selling to other businesses. ✓ ✓
...... ANSWER ....... Business to Business commerce
, Page 3 of 163
Businesses selling to individual consumers. ✓ ✓ ......
ANSWER ....... Business to consumer commerce
A chart that identifies potential causes of particular quality
problems. ✓ ✓ ...... ANSWER ....... Cause and effect
diagrams
A list of common defects and the number of observed
occurrences of each. ✓ ✓ ...... ANSWER ....... Checklist
how well a product or service meets the targets and
tolerances set by designers. ✓ ✓ ...... ANSWER .......
Conformance to specifications
A philosophy of never ending improvement. ✓ ✓ ......
ANSWER ....... Continuous improvement
Charts used to evaluate whether a process is operating
within expectations. ✓ ✓ ...... ANSWER ....... Control
charts
, Page 4 of 163
Eliminates storage and order picking functions of a
distribution warehouse. ✓ ✓ ...... ANSWER .......
Crossdocking
an integrated effort designed to improve quality performance
at every level of the organization. ✓ ✓ ...... ANSWER .......
Customer defined quality
Japanese award for companies to recognize efforts in quality
improvement. ✓ ✓ ...... ANSWER ....... Deming Prize
Responsible for the movement of material from the
manufacturer to the customer. ✓ ✓ ...... ANSWER .......
Distribution management
Used for short term storage, consolidation, and product
mixing. ✓ ✓ ...... ANSWER ....... Distribution warehouse
the receiving and consolidating of inbound products from
different vendors into a multi-SKU pallet. ✓ ✓ ...... ANSWER
....... Distributor crossdocking
