Primary activities correct answers acquire raw materials and manufacture, deliver, market, sell
and provide after-sale services
support activities correct answers firm infrastructure, HR management, tech development and
procurement
data correct answers raw facts that describe the characteristics of an event/ object
core drivers of the information age correct answers data, information, business intelligence,
knowledge
information correct answers data converted into a meaningful and useful context
business intelliegnce correct answers information collected form multiple sources such as
suppliers, customers, competitors, partners and industries that analyze patterns, trends and
relationships for decision making
knowledge correct answers the skills, expertise and experience coupled with information and
intelligence that create a persons intellectual responses
internet of things correct answers a world where interconnected internet enabled devices or
things have the ability to collect and share data without human intervention
analytics correct answers science of fact based decision making
business process correct answers a standardized set of activities that accomplish a specific task
such as processing a customer order
value chain analysis correct answers views a firm as a series of business process that add value to
the product/ service
system correct answers a collection of parts that link to achieve a common purpose
systems thinking correct answers a way of monitoring the entire system by viewing multiple
inputs being processed or transformed to produce outputs where gathering feedback on each part
chief information officer correct answers responsible for overseeing all uses of information
technology and ensuring the strategic alignment of MIS with business goals and objectives
strategic level correct answers managers devleop overall business strategies, goals, and
objectives as part of the company's strategic plan
unstructured decisions
, managerial level correct answers employees are continuously evaluating company operations to
hone the firms ability to identify, adapt to and leverage change
semi structured
operational level correct answers employees develop, control and maintain core business
activities required to run the day to day operations
critical success factor correct answers crucial steps companies perform to achieve their goals and
objectives and implement strategies
key performance indicator correct answers quantifiable metrics a company uses to evaluate
progress toward critical success factor
efficiency correct answers measure the performance of MIS
ex: throughput, transaction speed
effectiveness correct answers measures the impact of MIS on business
artificial intelligence correct answers simulates human thinking and behavior, such as the ability
to reason and learn. Mimics human intellignece
business process model correct answers graphical description of a process
metric correct answers measurements that evaluates results to determine whether a project is
meeting its goals
model correct answers a simplified representing of abstraction of reality
transactional information correct answers encompasses all of the information contained within a
single business process of unit of work and primary purpose is to support performance of daily
operational or structured decisions
analytical information correct answers encompasses all organizational information and supports
the performance of managerial analysis of semi structured decisions
granularity correct answers refers to the level of detail in the model of decision making process
visualization correct answers produces graphical displays and complex relationships in large
amounts of data
automation correct answers the process of computerizing manual tasks and making them more
efficient and effective and lowering operational costs