ISA 235 Final || All Accurate 100%.
decision making process correct answers problem identification, data collection, solution
generation, solution testing, solution selection, solution implementation
business facing business processes correct answers internal; goal setting, day-to-day tasks,
performance feedback, rewards, allocate resources
customer facing business processes correct answers external; fulfilling orders, talking to
customers, sending bills, marketing info
common company structure & decision making process for each correct answers Operational
(structured)- employees develop, control, maintain core activity to run day to day
Managerial (semi-structured)- employees evaluating operations to identify, adapt and leverage
change
Strategic (unstructured)- managers develop overall strategies/goals as part of company's plan
data silo correct answers occurs when one business unit is unable to freely communicate with
other business units making it difficult or impossible for organizations to work cross-functionally
systems thinking correct answers a way of monitoring the entire system by viewing multiple
inputs being processed or transformed to produce outputs while continuously gathering feedback
on each part
MIS correct answers business unit that moves info across company to facilitate decision making
Porter's 5 forces correct answers *the rivalry among competitors*
threat of substitution- power of customer to purchase alternative
buyer power- customers can drive down prices
threat of new entrants- suppliers can drive up price of material
supplier power- suppliers drive up price of material
metrics correct answers Measurements that evaluate results to determine whether a project is
meeting its goals
critical success factors correct answers crucial steps companies perform to achieve their goals
and objectives and implement their strategies
key performance indicators correct answers The quantifiable metrics a company uses to evaluate
progress toward critical success factors
efficiency correct answers performance, speed, availability of MIS
effectiveness correct answers impact something has on a process, satisfaction
business strategy correct answers A leadership plan that achieves a specific set of goals or
objectives
, competitive advantage correct answers a set of unique features of a company and its products
that are perceived by the target market as significant and superior to those of the competition
info security correct answers the protection of info from accidental or intentional misuse by
persons inside or outside an organization
cyber attack correct answers a malicious and deliberate attempt by an individual or organization
to breach the information system of another individual or organization; can result in identity
theft, block acces/delete docs, target children/vulnerable
value chain analysis & primary/secondary activities correct answers Views a firm as a series of
business processes that each add value to the product or service
Primary activities: operation, marketing sales, service, in/outbound logistics
secondary: HR, infrastructure, tech development, procurement
cyber security correct answers prevention, detection & response to cyber attacks
people as the first line of defense correct answers authentication-confirm identity with single or
multi factor (multi is what we know (password), what we have (phone), and who we
are(biometrics))
authorization- what a person has permission to access in a system
phishing correct answers An attack that sends an email or displays a Web announcement that
falsely claims to be from a legitimate enterprise in an attempt to trick the user into surrendering
private information
pharming correct answers Reroutes requests for legitimate websites to false websites
data as line of defense correct answers firewalls- hard or software that guards networks by
analyzing info going in and out
encryption- scrambles info into different form that needs key to access
attack detection and response correct answers intrusion detection software- full time monitoring
tools searching for patterns and inconsistency
network behavior analysis- gathers network patterns to identify suspicious activity
disruptive vs sustaining tech correct answers sustaining- improving a product in a way that
makes customers want to buy/upgrade
disruptive- new way of doing something that doesn't initially meet needs, but then takes over
the internet correct answers the massive network that connects all computers and allows them to
communicate
ebusiness vs ecommerce correct answers ecommerce- buy and sell over the internet via online
transactions
ebusiness- includes ecommerce and other activities related to internal and external business
operations
decision making process correct answers problem identification, data collection, solution
generation, solution testing, solution selection, solution implementation
business facing business processes correct answers internal; goal setting, day-to-day tasks,
performance feedback, rewards, allocate resources
customer facing business processes correct answers external; fulfilling orders, talking to
customers, sending bills, marketing info
common company structure & decision making process for each correct answers Operational
(structured)- employees develop, control, maintain core activity to run day to day
Managerial (semi-structured)- employees evaluating operations to identify, adapt and leverage
change
Strategic (unstructured)- managers develop overall strategies/goals as part of company's plan
data silo correct answers occurs when one business unit is unable to freely communicate with
other business units making it difficult or impossible for organizations to work cross-functionally
systems thinking correct answers a way of monitoring the entire system by viewing multiple
inputs being processed or transformed to produce outputs while continuously gathering feedback
on each part
MIS correct answers business unit that moves info across company to facilitate decision making
Porter's 5 forces correct answers *the rivalry among competitors*
threat of substitution- power of customer to purchase alternative
buyer power- customers can drive down prices
threat of new entrants- suppliers can drive up price of material
supplier power- suppliers drive up price of material
metrics correct answers Measurements that evaluate results to determine whether a project is
meeting its goals
critical success factors correct answers crucial steps companies perform to achieve their goals
and objectives and implement their strategies
key performance indicators correct answers The quantifiable metrics a company uses to evaluate
progress toward critical success factors
efficiency correct answers performance, speed, availability of MIS
effectiveness correct answers impact something has on a process, satisfaction
business strategy correct answers A leadership plan that achieves a specific set of goals or
objectives
, competitive advantage correct answers a set of unique features of a company and its products
that are perceived by the target market as significant and superior to those of the competition
info security correct answers the protection of info from accidental or intentional misuse by
persons inside or outside an organization
cyber attack correct answers a malicious and deliberate attempt by an individual or organization
to breach the information system of another individual or organization; can result in identity
theft, block acces/delete docs, target children/vulnerable
value chain analysis & primary/secondary activities correct answers Views a firm as a series of
business processes that each add value to the product or service
Primary activities: operation, marketing sales, service, in/outbound logistics
secondary: HR, infrastructure, tech development, procurement
cyber security correct answers prevention, detection & response to cyber attacks
people as the first line of defense correct answers authentication-confirm identity with single or
multi factor (multi is what we know (password), what we have (phone), and who we
are(biometrics))
authorization- what a person has permission to access in a system
phishing correct answers An attack that sends an email or displays a Web announcement that
falsely claims to be from a legitimate enterprise in an attempt to trick the user into surrendering
private information
pharming correct answers Reroutes requests for legitimate websites to false websites
data as line of defense correct answers firewalls- hard or software that guards networks by
analyzing info going in and out
encryption- scrambles info into different form that needs key to access
attack detection and response correct answers intrusion detection software- full time monitoring
tools searching for patterns and inconsistency
network behavior analysis- gathers network patterns to identify suspicious activity
disruptive vs sustaining tech correct answers sustaining- improving a product in a way that
makes customers want to buy/upgrade
disruptive- new way of doing something that doesn't initially meet needs, but then takes over
the internet correct answers the massive network that connects all computers and allows them to
communicate
ebusiness vs ecommerce correct answers ecommerce- buy and sell over the internet via online
transactions
ebusiness- includes ecommerce and other activities related to internal and external business
operations
