Abstract Reasoning correct answers the ability to make and manipulate models
systems thinking correct answers the ability to model the components of the system to connect
the inputs and outputs among those components into a sensible whole that reflects the structure
and dynamics of the phenomenon observed
collaboration correct answers the activity of two or more people working together to achieve a
common goal, result, or work product
give and receive critical feedback
Moores law correct answers the number of transistors per square inch on an integrated chip
doubles every 18 months- bc of this the cost of data processing, communications, and storage is
essentially zero leading to the beginning of many different companies/social media
Experiementation correct answers making a reasoned analysis of an opportunity, envisioning
potential solutions, evaluating those possibilities, and developing the most promising ones,
consistent with the resources you have
Information System correct answers a group of components that interact to achieve some
purpose
Five components: hardware, software, data, procedures, people
Management Information Systems correct answers the management and use of information
systems that help businesses achieve their strategies
no matter your major you must take an active role in developing information systems that you
will use
must be created to help reach strategy
Information Technology correct answers the products, methods, inventions, and standards that
are used for the purpose of producing information (hardware, software, and data components)
you can buy IT but not IS (people)
Strong password system correct answers -has 10 or more characters, 12 is better
-does not contain your username, real name, or company name
-does not contain a complete dictionary word in any language
-is different from previous passwords you have used
-contains both upper and lower case letters, numbers, and special characters
-is different than your previous passwords
actor correct answers a person, group, department, organization, or information system that
performs roles
activities correct answers specific tasks that need to be accomplished as part of the process
,business process correct answers a network of activities for accomplishing a business function
can be as-is or ought, not always fully known
business process modeling notation correct answers an international standard for creating
business process diagrams
Data correct answers recorded facts or figures
if its on a screen or piece of paper
Data flows correct answers (dashed lines) represent movement of data from one activity to
another
can be delivered via email, text, phone, fax, etc
Efficiency correct answers ratio of benefits to costs
part of process quality (other part is does it accomplish strategy)
Information correct answers knowledge derived from data
data presented in a meaningful context
processed data
if its in the mind of a human- what you conceive from data
Repository correct answers collection of data that is stored within the business process
can be computer databases or files in the cloud or printed records in a shoebox
Role correct answers a subset of the activities in a business process that is performed by an actor
Swim lane format correct answers a graphical arrangement in which all of the activities for a
given role (job type) are shown in a single vertical lane
necessary for quality information correct answers accurate, timely, relevant, just barely
sufficient, worth its cost
porter's competitive strategy correct answers one of four alternatives
1. lowest cost across the industry
2. better product/service across the industry
3. lowest cost within an industry segment
4. better product/service within an industry segment
*organizations goals, objectives, culture, and activities must be consistent with strategy
five forces correct answers -helps organizations determine the potential profitability of an
industry
-way of understanding organizations' competitive environment which leads to strategy
-evaluate this to see if you should invest
-look at it as if you are in the middle
COMPETITIVE FORCES
1. competition from vendors of substitutes
, 2. competition from new competitors
3. competition from existing rivals
BARGAINING POWER FORCES
1. Bargaining power of suppliers
2. Bargaining power of customers
substitute vs rival correct answers SUBSTITUTE:
-same industry
RIVALS:
-we don't have ___ but we have ___
margin correct answers the difference between the value that an activity generates and the cost of
the activity
companies with differentiation strategy will add costs as long as activity has a positive margin
primary activities correct answers business functions that relate directly to the production of the
organization's products or services
-inbound logistics: receiving, storing, and disseminating inputs to the product
-operations/Manufacturing: transforming inputs into the final product
-outbound logistics: collecting, storing, and physically distributing the product to buyers
-sales and marketing: inducing buyers to purchase the product and providing a means for them to
do so
-customer service: assisting customer's use of the product and thus maintaining and enhancing
the product's value
support activities correct answers business functions that assist and facilitate the primary
activities
-procurement: the processes of finding vendors, setting up contractual agreements, and negating
prices
-technology: research and development and developing new techniques, methods, and
procedures
-Human resources: recruiting, compensation, evaluation, and training of full-time and part-time
employees
-Firm infrastructure: general management, finance, accounting, legal, and government affairs
*has value and costs and therfore a margin but difficult to track
switching costs correct answers -the cost of switching to another vendor
-lock in suppliers by making it hard to switch or easy to connect with them
-amazon knows your address/info, suggests products for you, etc
value correct answers the amount of money that a customer is willing to pay for a resource,
product, or service
value chain correct answers a network of value-creating activities with five primary activities
and four support activities