ION2: Adapting to Ambiguity Analyzing Ambiguities Template
WGU D641 TASK 1: |PASSED ON FIRST
ATTEMPT |LATEST UPDATE WITH COMPLETE SOLUTION
AT WESTERN GOVERNORS UNIVERSITY
D641 Task 1 Analyzing Ambiguity
Template
Section A – Analysis of the Business Changes
Understandi Key Considerations Response to Task Requirements
ng
the
Ambiguity
A1. Summary of · What key details in the I manage a service team of 6 baristas and servers in
Scenario scenario are important an independent coffee shop whose roles and work
to note? environment are changing. I need to prepare my
team for
changes while maintaining service and quality
standards.
A2. Business · Why are the proposed Increases convenience and speed of service for
Rationale changes important for customers, allows the coffee shop to remain
the business? competitive with the chain shops, and increases
· What are the potential the sustainability of the business.
outcomes of the
proposed changes to The changes could increase convenience for
the business? customers, bring in more sales, and allow for more
stability for the coffee shop employees.
The changes could also decrease the quality of
service and products, cause customer dissatisfaction,
the technology might not work as expected, and
, ION2: Adapting to Ambiguity Analyzing Ambiguities Template
investment costs will increase. These negative
impacts could harm the business by decreasing total
sales and, if not corrected, result in the closing of the
shop.
A3. Team · What are potential Team members receive more specialized training in
Benefits positive outcomes for new technology, improving their skill set.
your team? Increased sales will provide more job security
An increase in sales could mean raises for team
members.
WGU D641 TASK 1: |PASSED ON FIRST
ATTEMPT |LATEST UPDATE WITH COMPLETE SOLUTION
AT WESTERN GOVERNORS UNIVERSITY
D641 Task 1 Analyzing Ambiguity
Template
Section A – Analysis of the Business Changes
Understandi Key Considerations Response to Task Requirements
ng
the
Ambiguity
A1. Summary of · What key details in the I manage a service team of 6 baristas and servers in
Scenario scenario are important an independent coffee shop whose roles and work
to note? environment are changing. I need to prepare my
team for
changes while maintaining service and quality
standards.
A2. Business · Why are the proposed Increases convenience and speed of service for
Rationale changes important for customers, allows the coffee shop to remain
the business? competitive with the chain shops, and increases
· What are the potential the sustainability of the business.
outcomes of the
proposed changes to The changes could increase convenience for
the business? customers, bring in more sales, and allow for more
stability for the coffee shop employees.
The changes could also decrease the quality of
service and products, cause customer dissatisfaction,
the technology might not work as expected, and
, ION2: Adapting to Ambiguity Analyzing Ambiguities Template
investment costs will increase. These negative
impacts could harm the business by decreasing total
sales and, if not corrected, result in the closing of the
shop.
A3. Team · What are potential Team members receive more specialized training in
Benefits positive outcomes for new technology, improving their skill set.
your team? Increased sales will provide more job security
An increase in sales could mean raises for team
members.
