SCMA 331 EXAMINATION SET 2026 SOLVED
QUESTIONS GRADED A+
● An improvement in quality must necessarily increase costs. Answer:
False
● Security is the determinant of service quality that means freedom from
danger, risk, or doubt. Answer: True
● The definition of quality adopted by The American Society for Quality
is a customer-oriented definition. Answer: True
● Conforming to standards is the focus of the product-based definition
of quality. Answer: False
● Internal failure costs are associated with scrap, rework, and downtime.
Answer: True
● Philip Crosby is credited with both of these quality catch-phrases:
"quality is free" and "zero defects." Answer: True
● Deming's writings on quality tend to focus on the customer and on
fitness for use, unlike Juran's work that is oriented toward meeting
specifications. Answer: False
,● Improved quality can increase profitability via flexible pricing.
Answer: True
● ISO 9000 has evolved from a set of quality assurance standards
toward a quality management system. Answer: True
● Quality is mostly the business of the quality control staff, not ordinary
employees. Answer: False
● TQM is important because quality influences all of the ten decisions
made by operations managers. Answer: True
● The phrase Six Sigma has two meanings. One is statistical, referring to
an extremely high process capability; the other is a comprehensive
system for achieving and sustaining business success. Answer: True
● Continuous improvement is based on the philosophy that every aspect
of an operation can be improved. Answer: True
● Kaizen is similar to TQM in that both are focused on continuous
improvement. Answer: True
, ● The Japanese use the term "poka-yoke" to refer to continuous
improvement. Answer: False
● Quality circles empower employees to improve productivity by
finding solutions to work-related problems in their work area. Answer:
True
● Benchmarking requires the comparison of your firm to other
organizations; it is not appropriate to benchmark by comparing one of
your divisions to another of your divisions. Answer: False
● Line employees need the knowledge of TQM tools. Answer: True
● One of the ways that Just-In-Time (or JIT) influences quality is that by
reducing inventory, bad quality is exposed. Answer: True
● The quality loss function indicates that costs related to poor quality are
low as long as the product is within acceptable specification limits.
Answer: False
● Pareto charts are a graphical way of identifying the few critical items
from the many less important ones. Answer: True
● A cause-and-effect diagram helps identify the source of a problem.
Answer: True
QUESTIONS GRADED A+
● An improvement in quality must necessarily increase costs. Answer:
False
● Security is the determinant of service quality that means freedom from
danger, risk, or doubt. Answer: True
● The definition of quality adopted by The American Society for Quality
is a customer-oriented definition. Answer: True
● Conforming to standards is the focus of the product-based definition
of quality. Answer: False
● Internal failure costs are associated with scrap, rework, and downtime.
Answer: True
● Philip Crosby is credited with both of these quality catch-phrases:
"quality is free" and "zero defects." Answer: True
● Deming's writings on quality tend to focus on the customer and on
fitness for use, unlike Juran's work that is oriented toward meeting
specifications. Answer: False
,● Improved quality can increase profitability via flexible pricing.
Answer: True
● ISO 9000 has evolved from a set of quality assurance standards
toward a quality management system. Answer: True
● Quality is mostly the business of the quality control staff, not ordinary
employees. Answer: False
● TQM is important because quality influences all of the ten decisions
made by operations managers. Answer: True
● The phrase Six Sigma has two meanings. One is statistical, referring to
an extremely high process capability; the other is a comprehensive
system for achieving and sustaining business success. Answer: True
● Continuous improvement is based on the philosophy that every aspect
of an operation can be improved. Answer: True
● Kaizen is similar to TQM in that both are focused on continuous
improvement. Answer: True
, ● The Japanese use the term "poka-yoke" to refer to continuous
improvement. Answer: False
● Quality circles empower employees to improve productivity by
finding solutions to work-related problems in their work area. Answer:
True
● Benchmarking requires the comparison of your firm to other
organizations; it is not appropriate to benchmark by comparing one of
your divisions to another of your divisions. Answer: False
● Line employees need the knowledge of TQM tools. Answer: True
● One of the ways that Just-In-Time (or JIT) influences quality is that by
reducing inventory, bad quality is exposed. Answer: True
● The quality loss function indicates that costs related to poor quality are
low as long as the product is within acceptable specification limits.
Answer: False
● Pareto charts are a graphical way of identifying the few critical items
from the many less important ones. Answer: True
● A cause-and-effect diagram helps identify the source of a problem.
Answer: True
