WGU D351 FUNCTIONS OF HR MANAGEMENT | QUESTIONS
AND ANSWERS | 2026 UPDATE | WITH COMPLETE SOLUTION
A company's leaders are redefining the company's expectations and goals. They
need to communicate these changes to the rest of the company.
What should leaders update to communicate the changes? Answer - Mission
Statement
What should a business leader maximize to reduce an organization's internal
costs? Answer - Efficiency
Which organizational structural component standardizes jobs? Answer -
Formalization
Which component of organizational structure represents how policies govern
positions? Answer - Formalization
Which type of skill should a human resources (HR) officer have to increase
team collaboration and communication? Answer - Interpersonal
A human resources (HR) team is remapping job functions and processes in its
department. The team is focused on the use of resources for different HR tasks
and the associated costs.
Which part of the organizational operation is the HR team focused on? Answer
- Efficiency
,Which group directly impacts company performance? Answer - Part-time
employees
A company's vice president (VP) of accounting filled a manager position in the
department with an internal analyst. The position was not posted internally.
Which type of recruiting is this? Answer - Targeted
What is the goal of the recruitment process? Answer - Hiring qualified
applicants who fit with the organization's culture
An applicant who is an introvert is concerned about the expectation to attend
the company's morale events if hired.
Which fit selection mismatch is the applicant worried about? Answer - Person-
organization
Which consequence for a company comes from selecting the wrong candidate?
Answer - Lower productivity
What is the largest recruiting source for companies seeking a varied talent
pool? Answer - Labor markets
Which document from a job analysis identifies the required applicant
qualifications? Answer - Job specification
A Human Resources (HR) department is developing a firefighter employment
test that includes a component to detect deviant behavior.
Which kind of validity is this test designed to measure? Answer - Construct
,A firefighter job analysis identified that firefighters must be able to do the
following:
- pull or drag up to 150 pounds through areas with zero visibility
- walk and crawl around obstacles on fire
- carry a 35-pound hose pack up smoke-filled stairs
Which kind of test should the human resources (HR) department design to
determine whether candidates meet these requirements? Answer - Task
simulations
Which type of validity measure identifies employees who will consistently
receive performance ratings that are satisfactory or above? Answer - Criterion
What is the likely result of a human resources (HR) department using an online
application system? Answer - Applications are easily tracked internally
What is a bona fide occupational qualification (BFOQ) topic that an interviewer
is allowed to ask a candidate for a firefighter position? Answer - Height and
weight
Which form of technology innovation addresses a labor shortage and reduces
overall company costs long term? Answer - Self-checkout kiosks
Which input focuses on staffing needs for creating organizational outputs?
Answer - Personnel
Which process is critical for understanding and creating position descriptions?
Answer - Job analysis
, An employee tells their manager that they would like to be considered for a
management position in the future.
Which type of support should the employee's organization provide? Answer -
Development
A manager identifies that a customer service representative is having difficulty
getting their average talk time down from six minutes to the organizational
benchmark of five minutes.
What should the manager do to help the employee make an immediate
improvement? Answer - Initiate a remediation training program
A chief executive officer (CEO) identified that the following employee
capabilities are required for the future of the organization:
- adapting to changing economic conditions
- listening to the customer's voice
- responding to competition within the industry
What is the first step to accomplishing this? Answer - Analyze the training
needs
A human resources (HR) manager wants to evaluate the self-efficacy of the
customer service training as part of the needs assessment.
What should the manager evaluate? Answer - Employee readiness
A supervisor uses social learning theory to develop records-clerk training for
new hires.
Which training activity should be included? Answer - Watching a coworker be
coached on a transaction
AND ANSWERS | 2026 UPDATE | WITH COMPLETE SOLUTION
A company's leaders are redefining the company's expectations and goals. They
need to communicate these changes to the rest of the company.
What should leaders update to communicate the changes? Answer - Mission
Statement
What should a business leader maximize to reduce an organization's internal
costs? Answer - Efficiency
Which organizational structural component standardizes jobs? Answer -
Formalization
Which component of organizational structure represents how policies govern
positions? Answer - Formalization
Which type of skill should a human resources (HR) officer have to increase
team collaboration and communication? Answer - Interpersonal
A human resources (HR) team is remapping job functions and processes in its
department. The team is focused on the use of resources for different HR tasks
and the associated costs.
Which part of the organizational operation is the HR team focused on? Answer
- Efficiency
,Which group directly impacts company performance? Answer - Part-time
employees
A company's vice president (VP) of accounting filled a manager position in the
department with an internal analyst. The position was not posted internally.
Which type of recruiting is this? Answer - Targeted
What is the goal of the recruitment process? Answer - Hiring qualified
applicants who fit with the organization's culture
An applicant who is an introvert is concerned about the expectation to attend
the company's morale events if hired.
Which fit selection mismatch is the applicant worried about? Answer - Person-
organization
Which consequence for a company comes from selecting the wrong candidate?
Answer - Lower productivity
What is the largest recruiting source for companies seeking a varied talent
pool? Answer - Labor markets
Which document from a job analysis identifies the required applicant
qualifications? Answer - Job specification
A Human Resources (HR) department is developing a firefighter employment
test that includes a component to detect deviant behavior.
Which kind of validity is this test designed to measure? Answer - Construct
,A firefighter job analysis identified that firefighters must be able to do the
following:
- pull or drag up to 150 pounds through areas with zero visibility
- walk and crawl around obstacles on fire
- carry a 35-pound hose pack up smoke-filled stairs
Which kind of test should the human resources (HR) department design to
determine whether candidates meet these requirements? Answer - Task
simulations
Which type of validity measure identifies employees who will consistently
receive performance ratings that are satisfactory or above? Answer - Criterion
What is the likely result of a human resources (HR) department using an online
application system? Answer - Applications are easily tracked internally
What is a bona fide occupational qualification (BFOQ) topic that an interviewer
is allowed to ask a candidate for a firefighter position? Answer - Height and
weight
Which form of technology innovation addresses a labor shortage and reduces
overall company costs long term? Answer - Self-checkout kiosks
Which input focuses on staffing needs for creating organizational outputs?
Answer - Personnel
Which process is critical for understanding and creating position descriptions?
Answer - Job analysis
, An employee tells their manager that they would like to be considered for a
management position in the future.
Which type of support should the employee's organization provide? Answer -
Development
A manager identifies that a customer service representative is having difficulty
getting their average talk time down from six minutes to the organizational
benchmark of five minutes.
What should the manager do to help the employee make an immediate
improvement? Answer - Initiate a remediation training program
A chief executive officer (CEO) identified that the following employee
capabilities are required for the future of the organization:
- adapting to changing economic conditions
- listening to the customer's voice
- responding to competition within the industry
What is the first step to accomplishing this? Answer - Analyze the training
needs
A human resources (HR) manager wants to evaluate the self-efficacy of the
customer service training as part of the needs assessment.
What should the manager evaluate? Answer - Employee readiness
A supervisor uses social learning theory to develop records-clerk training for
new hires.
Which training activity should be included? Answer - Watching a coworker be
coached on a transaction
