CPWM Review 2 Questions With Complete Solutions
Performance Appraisal are used to determine what?
Determines performance level
achieve GOAL of organization
2 way feed back
Productivity level
PROMOTIONS
salary adjustments
terminations
USED AS A REPORT CARD
3 Basic Appraisal Categories
fill in
Normal
Need to Improve
Above Expectations
6 Factors that Distort Appraisals
Serious offense to distort evaluations
Leniency Error
Halo Error
Similarity Error
Central Tendency
,Management by Objector
Implicit Bias
BAD performance appraisal
Needs to improve
employee must be notified
must have plan to improve for them
Performance Standards
Not Negotiable May Be Established by Employer Reasonable
According to Industry Standards
Performance Appraisal blank and blank
Fill in
Content and Format Negotiated
Population And Size of Municipality does not require an
engineer as DPW director
T
Performance Levels are affected by blank blank and blank
FILL IN
Skill
Effort
External Conditions
Issues Affecting Employees
Fill in or essay know the difference between the two
,Organizational Problems
Personal Problems
Organizational Problems include:
Fill in or essay
Equipment Needs
Staff Support
Environmental Problems
Personal Problems
Fill in or essay
Alcohol Substance Abuse Illiteracy Financial/Gambling
Domestic Abuse Stress Identify Behaviors
What is towns responsibility when it comes to Organizational
Problems
Management has obligation to investiagte and fix organizational
problems
What is towns responsibility when it comes to Personal
Problems
Not responsible unless management is approached by employee
or it is affecting there job performance
Define EAP
What is it
Employee Assistance Plan
An Employee Assistance Program (EAP) is a comprehensive
approach that many organizations
, have taken to deal with all forms of personal problems,
including substance abuse, medical and
financial counseling. The intent of an Employee Assistance
Program is to catch a problem early
and intervene before the problem affects the employee’s job and
job performance. The
concept behind this program type is to respond to an employee’s
overall well-being. It allows
an employee with emotional problems the same considerations
and assistance given to those
with physical illnesses.
Performance Issues what should management do?
Be Alert
Private Time
Broad Questions
Verbalize
Effect of Behavior
EAP
Major Benefits to an Employee Assistance Program:
Early recognition and resolution of personal problems Retention
of valuable employees
Improve productivity and reduce production costs Reduce
absenteeism
Improve staff morale
Performance Appraisal are used to determine what?
Determines performance level
achieve GOAL of organization
2 way feed back
Productivity level
PROMOTIONS
salary adjustments
terminations
USED AS A REPORT CARD
3 Basic Appraisal Categories
fill in
Normal
Need to Improve
Above Expectations
6 Factors that Distort Appraisals
Serious offense to distort evaluations
Leniency Error
Halo Error
Similarity Error
Central Tendency
,Management by Objector
Implicit Bias
BAD performance appraisal
Needs to improve
employee must be notified
must have plan to improve for them
Performance Standards
Not Negotiable May Be Established by Employer Reasonable
According to Industry Standards
Performance Appraisal blank and blank
Fill in
Content and Format Negotiated
Population And Size of Municipality does not require an
engineer as DPW director
T
Performance Levels are affected by blank blank and blank
FILL IN
Skill
Effort
External Conditions
Issues Affecting Employees
Fill in or essay know the difference between the two
,Organizational Problems
Personal Problems
Organizational Problems include:
Fill in or essay
Equipment Needs
Staff Support
Environmental Problems
Personal Problems
Fill in or essay
Alcohol Substance Abuse Illiteracy Financial/Gambling
Domestic Abuse Stress Identify Behaviors
What is towns responsibility when it comes to Organizational
Problems
Management has obligation to investiagte and fix organizational
problems
What is towns responsibility when it comes to Personal
Problems
Not responsible unless management is approached by employee
or it is affecting there job performance
Define EAP
What is it
Employee Assistance Plan
An Employee Assistance Program (EAP) is a comprehensive
approach that many organizations
, have taken to deal with all forms of personal problems,
including substance abuse, medical and
financial counseling. The intent of an Employee Assistance
Program is to catch a problem early
and intervene before the problem affects the employee’s job and
job performance. The
concept behind this program type is to respond to an employee’s
overall well-being. It allows
an employee with emotional problems the same considerations
and assistance given to those
with physical illnesses.
Performance Issues what should management do?
Be Alert
Private Time
Broad Questions
Verbalize
Effect of Behavior
EAP
Major Benefits to an Employee Assistance Program:
Early recognition and resolution of personal problems Retention
of valuable employees
Improve productivity and reduce production costs Reduce
absenteeism
Improve staff morale
