Management Skills Exam 1- Rutgers
UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS
Management - CORRECT ANSWER The act of coordinating the efforts of people to
accomplish desired goals and objectives using available resources efficiently and effectively.
"Right Work" - CORRECT ANSWER Identifying and communicating tasks and
objectives
Designing, implementing, monitoring and improving the flows of work of the organization
Creating an organization that is innovative and socially responsible
Poor management leads to? - CORRECT ANSWER Lower trust
Lower morale & job satisfaction
Lower commitment
Decreased employee productivity
Decreased firm performance
Decreased shareholder value
Increased theft
Increased turnover
Emotional Intelligence (EI) - CORRECT ANSWER A primary driver of leadership
success
Twice as important as technical skills and cognitive abilities, for jobs at all levels
90% of difference in profiles of "star" versus "average" performers was due to EI
,EI 5 Components (ARMES) - CORRECT ANSWER Self-Awareness: understanding
ones emotions, needs, strengths, weaknesses, values, and goals.
Self-Regulation: control impulses and moods.
Motivation: beyond money and status.
Empathy: understand other peoples's emotions.
Social Skills: relationships and networks.
What do recruiters look for? (SM,W,F,A,SS,E,WL,T,FR) - CORRECT ANSWER Self-
motivated, work under pressure, flexible, adaptable, self-starter, ethical, willing to learn, team
player, and focus on results.
Group - CORRECT ANSWER Single Leader
Individual focus
Meetings are short
Focus on Sharing info
Team - CORRECT ANSWER Single or Shared leadership
Individual & collective work
Meetings are longer- open ended
, More than individual inputs
4 Types of Teams PSCV - CORRECT ANSWER Problem solving, self managed, cross
functional, virtual
Problem solving - CORRECT ANSWER Generate ideas on improving work methods
but can't implement without approval
Self managed - CORRECT ANSWER Solve problems and have authority to implement
decisions.
Cross functional - CORRECT ANSWER Team comprised from different areas to solve
a problem
Virtual - CORRECT ANSWER Members who are not physically together
Team Characteristics AFSP - CORRECT ANSWER autonomy, function, structure,
proximity
Autonomy - CORRECT ANSWER Self-managed or manager-led
Function - CORRECT ANSWER Problem solving, creative, tactical
Structure - CORRECT ANSWER Cross-functional, dedicated
Proximity - CORRECT ANSWER Face to face or virtual
Team Effectiveness Model CCWP - CORRECT ANSWER Context, Composition,
Work Design, Process
UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS
Management - CORRECT ANSWER The act of coordinating the efforts of people to
accomplish desired goals and objectives using available resources efficiently and effectively.
"Right Work" - CORRECT ANSWER Identifying and communicating tasks and
objectives
Designing, implementing, monitoring and improving the flows of work of the organization
Creating an organization that is innovative and socially responsible
Poor management leads to? - CORRECT ANSWER Lower trust
Lower morale & job satisfaction
Lower commitment
Decreased employee productivity
Decreased firm performance
Decreased shareholder value
Increased theft
Increased turnover
Emotional Intelligence (EI) - CORRECT ANSWER A primary driver of leadership
success
Twice as important as technical skills and cognitive abilities, for jobs at all levels
90% of difference in profiles of "star" versus "average" performers was due to EI
,EI 5 Components (ARMES) - CORRECT ANSWER Self-Awareness: understanding
ones emotions, needs, strengths, weaknesses, values, and goals.
Self-Regulation: control impulses and moods.
Motivation: beyond money and status.
Empathy: understand other peoples's emotions.
Social Skills: relationships and networks.
What do recruiters look for? (SM,W,F,A,SS,E,WL,T,FR) - CORRECT ANSWER Self-
motivated, work under pressure, flexible, adaptable, self-starter, ethical, willing to learn, team
player, and focus on results.
Group - CORRECT ANSWER Single Leader
Individual focus
Meetings are short
Focus on Sharing info
Team - CORRECT ANSWER Single or Shared leadership
Individual & collective work
Meetings are longer- open ended
, More than individual inputs
4 Types of Teams PSCV - CORRECT ANSWER Problem solving, self managed, cross
functional, virtual
Problem solving - CORRECT ANSWER Generate ideas on improving work methods
but can't implement without approval
Self managed - CORRECT ANSWER Solve problems and have authority to implement
decisions.
Cross functional - CORRECT ANSWER Team comprised from different areas to solve
a problem
Virtual - CORRECT ANSWER Members who are not physically together
Team Characteristics AFSP - CORRECT ANSWER autonomy, function, structure,
proximity
Autonomy - CORRECT ANSWER Self-managed or manager-led
Function - CORRECT ANSWER Problem solving, creative, tactical
Structure - CORRECT ANSWER Cross-functional, dedicated
Proximity - CORRECT ANSWER Face to face or virtual
Team Effectiveness Model CCWP - CORRECT ANSWER Context, Composition,
Work Design, Process
