Management Skills Midterm Rutgers
UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS
Management : - CORRECT ANSWER "the act of coordinating the efforts of people to
accomplish desired goals and objectives using available resources efficiently and effectively"
To get the right work done : - CORRECT ANSWER Identifying and communicating
tasks and objectives
Designing, implementing, monitoring and improving the flows of work of the organization
Creating an organization that is innovative and socially responsible
Emotional Intelligence (EI) - CORRECT ANSWER A primary driver of leadership
success
Goleman's EI Research - CORRECT ANSWER EI = twice as important as technical
skills and cognitive abilities, for jobs at all levels
90% of difference in profiles of "star" versus "average" performers was due to EI
EI definition - CORRECT ANSWER Emotional intelligence (EI) is the capability of
individuals to recognize their own and other people's emotions, discern between different
feelings and label them appropriately, use emotional information to guide thinking and
behavior, and manage and/or adjust emotions to adapt to environments or achieve one's
goal(s).
EI 5 Components - CORRECT ANSWER Self-Awareness:
Self-Regulation
Motivation
,Empathy
Social Skills
Self-Awareness: - CORRECT ANSWER having a deep understanding of one's
emotions, needs, strengths, weaknesses, values, and goals
Self-Regulation - CORRECT ANSWER ability to control or redirect disruptive
impulses and moods (flexibility, comfort with ambiguity)
Motivation - CORRECT ANSWER work for reasons beyond money or status; pursue
goals with persistence; strong drive to achieve
Empathy - CORRECT ANSWER ability to understand the emotional make-up of
people
Social Skills - CORRECT ANSWER proficiency in managing relationships and
networks
Groups (eg Book Club) - CORRECT ANSWER Single leader
Individual focus, work, products, and accountability
Meetings are short coordination efforts (discuss, decide, delegate)
Focus on sharing information
Teams (e.g. Project Team) - CORRECT ANSWER Single or shared leadership roles
Individual + mutual accountability, collective work products
Meetings are longer with more open-ended discussions (active problem solving,
collaboration)
Performance is greater than the sum of individual inputs
How Do Teams Work - CORRECT ANSWER Members have complementary skills
, Members work to achieve a shared goal
Members' behaviors and outcomes are interdependent
Membership stable over time
4 Types of Teams - CORRECT ANSWER Problem-Solving
Self-Managed
Cross Functional
Virtual
Problem-Solving - CORRECT ANSWER Generate ideas on improving work processes
or methods, but don't have the authority to implement ideas without approval from higher-
ups.
Self-Managed - CORRECT ANSWER Teams solve problems but also have the
authority for decision-making and to implement their ideas for improvement.
Cross Functional - CORRECT ANSWER Teams comprised of different areas in an
organization to solve a problem (e.g., manufacturing, procurement, finance, and fulfillment)
Virtual - CORRECT ANSWER Teams comprised of members who are not physically
located together - connected via technology
Team Characteristics - CORRECT ANSWER Autonomy
(self-managed or manager-led?)
Function
(problem solving, creative, tactical, etc.?)
Structure
(cross-functional, x% dedicated?)
Proximity
(face-to-face or virtual?)
UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS
Management : - CORRECT ANSWER "the act of coordinating the efforts of people to
accomplish desired goals and objectives using available resources efficiently and effectively"
To get the right work done : - CORRECT ANSWER Identifying and communicating
tasks and objectives
Designing, implementing, monitoring and improving the flows of work of the organization
Creating an organization that is innovative and socially responsible
Emotional Intelligence (EI) - CORRECT ANSWER A primary driver of leadership
success
Goleman's EI Research - CORRECT ANSWER EI = twice as important as technical
skills and cognitive abilities, for jobs at all levels
90% of difference in profiles of "star" versus "average" performers was due to EI
EI definition - CORRECT ANSWER Emotional intelligence (EI) is the capability of
individuals to recognize their own and other people's emotions, discern between different
feelings and label them appropriately, use emotional information to guide thinking and
behavior, and manage and/or adjust emotions to adapt to environments or achieve one's
goal(s).
EI 5 Components - CORRECT ANSWER Self-Awareness:
Self-Regulation
Motivation
,Empathy
Social Skills
Self-Awareness: - CORRECT ANSWER having a deep understanding of one's
emotions, needs, strengths, weaknesses, values, and goals
Self-Regulation - CORRECT ANSWER ability to control or redirect disruptive
impulses and moods (flexibility, comfort with ambiguity)
Motivation - CORRECT ANSWER work for reasons beyond money or status; pursue
goals with persistence; strong drive to achieve
Empathy - CORRECT ANSWER ability to understand the emotional make-up of
people
Social Skills - CORRECT ANSWER proficiency in managing relationships and
networks
Groups (eg Book Club) - CORRECT ANSWER Single leader
Individual focus, work, products, and accountability
Meetings are short coordination efforts (discuss, decide, delegate)
Focus on sharing information
Teams (e.g. Project Team) - CORRECT ANSWER Single or shared leadership roles
Individual + mutual accountability, collective work products
Meetings are longer with more open-ended discussions (active problem solving,
collaboration)
Performance is greater than the sum of individual inputs
How Do Teams Work - CORRECT ANSWER Members have complementary skills
, Members work to achieve a shared goal
Members' behaviors and outcomes are interdependent
Membership stable over time
4 Types of Teams - CORRECT ANSWER Problem-Solving
Self-Managed
Cross Functional
Virtual
Problem-Solving - CORRECT ANSWER Generate ideas on improving work processes
or methods, but don't have the authority to implement ideas without approval from higher-
ups.
Self-Managed - CORRECT ANSWER Teams solve problems but also have the
authority for decision-making and to implement their ideas for improvement.
Cross Functional - CORRECT ANSWER Teams comprised of different areas in an
organization to solve a problem (e.g., manufacturing, procurement, finance, and fulfillment)
Virtual - CORRECT ANSWER Teams comprised of members who are not physically
located together - connected via technology
Team Characteristics - CORRECT ANSWER Autonomy
(self-managed or manager-led?)
Function
(problem solving, creative, tactical, etc.?)
Structure
(cross-functional, x% dedicated?)
Proximity
(face-to-face or virtual?)
