TEST BANK FOR SORRENTINO’S CANADIAN TEXTBOOK
FOR THE SUPPORT WORKER, 5TH EDITION BY MARY J.
WILK|ALL CHAPTERS | QUESTIONS AND ANSWERS WITH
RATIONALES LATEST
,Sorrentino’s Canadian Textbook for the Support Worker (5th Edition)
TABLE OF CONTENTS
SECTION I: THE SUPPORT WORKER
Chapter 1. The Role and Responsibilities of the Support Worker
Chapter 2. Personal and Professional Growth
Chapter 3. Communication
Chapter 4. Working with Families
Chapter 5. The Helping Relationship
Chapter 6. Cultural Diversity
Chapter 7. Ethical Issues
Chapter 8. Legal Issues
Chapter 9. Documentation
Chapter 10. Interprofessional Teams and Collaboration
SECTION II: HEALTH AND WELLNESS
Chapter 11. Promoting Health and Wellness
Chapter 12. Medical Terminology
Chapter 13. Infection Prevention and Control
Chapter 14. Nutrition
Chapter 15. Medication Assistance
Chapter 16. Rest, Sleep, and Comfort
Chapter 17. Safety in the Workplace
Chapter 18. Abuse and Neglect
SECTION III: GROWTH AND DEVELOPMENT
Chapter 19. Human Development Across the Lifespan
Chapter 20. Supporting Infants, Children, and Adolescents
Chapter 21. Supporting Adults
Chapter 22. Supporting Older Adults
,SECTION IV: SUPPORTING INDIVIDUALS WITH HEALTH CHALLENGES
Chapter 23. Supporting Individuals with Physical Disabilities
Chapter 24. Supporting Individuals with Intellectual and Developmental Disabilities
Chapter 25. Supporting Individuals with Mental Health Challenges
Chapter 26. Supporting Individuals with Dementia
Chapter 27. Supporting Individuals with Acquired Brain Injury
Chapter 28. Supporting Individuals with Addictions
SECTION V: PRACTICAL SUPPORT SKILLS
Chapter 29. Personal Care
Chapter 30. Mobility, Positioning, and Transfers
Chapter 31. Body Mechanics
Chapter 32. Assisting with Elimination
Chapter 33. Skin Care
Chapter 34. Assisting with Oxygen and Respiratory Care
Chapter 35. Assisting with Special Procedures
Chapter 36. Household Management
Chapter 37. Community Participation and Inclusion
SECTION VI: SPECIALIZED CARE AND SELF-CARE
Chapter 38. Supporting Individuals with Chronic Illness
Chapter 39. Supporting Individuals with Sensory Impairments
Chapter 40. Supporting Individuals with Communication Disorders
Chapter 41. Supporting Individuals with Behavioural Challenges
Chapter 42. Palliative Care
Chapter 43. Pain Management
Chapter 44. Grief and Loss
Chapter 45. Stress Management for Support Workers
Chapter 46. Self-Care and Burnout Prevention
Chapter 47. End-of-Life Care
,Chapter 1 – The Role and Responsibilities of the Support Worker
1. Which statement best describes the primary role of the support worker?
A. To diagnose and treat illness
B. To provide holistic, client-centred assistance within a defined scope of practice
C. To replace family caregiving responsibilities
D. To work independently without supervision
Correct Answer: B
Rationale: Support workers provide holistic, client-centred care focused on
assisting individuals with daily living and well-being while practicing within a
clearly defined scope and under appropriate supervision.
2. A support worker assisting with activities of daily living must always prioritize
which principle?
A. Efficiency
B. Task completion
C. Client dignity and independence
D. Organizational policy over client choice
Correct Answer: C
Rationale: Preserving dignity and promoting independence are foundational
principles of support work and guide all care activities.
3. Which task would typically fall outside the scope of practice of a support
worker?
A. Assisting with bathing
B. Reporting changes in a client’s condition
C. Administering medication without authorization
D. Supporting mobility
Correct Answer: C
Rationale: Administering medication without proper training, delegation, or
authorization exceeds the support worker’s scope and is unsafe.
,4. Accountability in the support worker role means the worker is responsible for:
A. Following orders without question
B. The outcomes of all healthcare decisions
C. Their actions and omissions while providing care
D. Supervising other regulated professionals
Correct Answer: C
Rationale: Support workers are accountable for their own actions and for
practicing safely, ethically, and within their role.
5. A client refuses assistance with personal care. What is the most appropriate
response by the support worker?
A. Insist on providing care for safety reasons
B. Document refusal and respect the client’s choice
C. Report the refusal as non-compliance
D. Ask a family member to override the decision
Correct Answer: B
Rationale: Clients have the right to make choices about their care; refusals must
be respected and appropriately documented.
6. Which factor most clearly distinguishes a support worker from a regulated
healthcare professional?
A. Level of compassion
B. Employment setting
C. Scope of practice and regulatory oversight
D. Amount of client contact
Correct Answer: C
Rationale: Support workers have a defined scope of practice and are generally not
regulated in the same manner as nurses or physicians.
, 7. Confidentiality is best defined as:
A. Sharing information with family members freely
B. Protecting client information from unauthorized disclosure
C. Avoiding all documentation
D. Discussing client care openly with colleagues
Correct Answer: B
Rationale: Confidentiality requires safeguarding personal health information and
sharing it only with authorized individuals.
8. A support worker notices unexplained bruising on a client. What is the most
appropriate action?
A. Ignore it unless the client complains
B. Confront the suspected individual directly
C. Report observations according to policy
D. Discuss it with other clients
Correct Answer: C
Rationale: Support workers are responsible for reporting concerns such as
potential abuse according to organizational and legal requirements.
9. Which behaviour best demonstrates professionalism in support work?
A. Sharing personal opinions about a client’s lifestyle
B. Maintaining appropriate boundaries
C. Accepting gifts of significant value
D. Discussing personal problems with clients
Correct Answer: B
Rationale: Professional boundaries protect both the client and the support worker
and are essential for ethical care.
FOR THE SUPPORT WORKER, 5TH EDITION BY MARY J.
WILK|ALL CHAPTERS | QUESTIONS AND ANSWERS WITH
RATIONALES LATEST
,Sorrentino’s Canadian Textbook for the Support Worker (5th Edition)
TABLE OF CONTENTS
SECTION I: THE SUPPORT WORKER
Chapter 1. The Role and Responsibilities of the Support Worker
Chapter 2. Personal and Professional Growth
Chapter 3. Communication
Chapter 4. Working with Families
Chapter 5. The Helping Relationship
Chapter 6. Cultural Diversity
Chapter 7. Ethical Issues
Chapter 8. Legal Issues
Chapter 9. Documentation
Chapter 10. Interprofessional Teams and Collaboration
SECTION II: HEALTH AND WELLNESS
Chapter 11. Promoting Health and Wellness
Chapter 12. Medical Terminology
Chapter 13. Infection Prevention and Control
Chapter 14. Nutrition
Chapter 15. Medication Assistance
Chapter 16. Rest, Sleep, and Comfort
Chapter 17. Safety in the Workplace
Chapter 18. Abuse and Neglect
SECTION III: GROWTH AND DEVELOPMENT
Chapter 19. Human Development Across the Lifespan
Chapter 20. Supporting Infants, Children, and Adolescents
Chapter 21. Supporting Adults
Chapter 22. Supporting Older Adults
,SECTION IV: SUPPORTING INDIVIDUALS WITH HEALTH CHALLENGES
Chapter 23. Supporting Individuals with Physical Disabilities
Chapter 24. Supporting Individuals with Intellectual and Developmental Disabilities
Chapter 25. Supporting Individuals with Mental Health Challenges
Chapter 26. Supporting Individuals with Dementia
Chapter 27. Supporting Individuals with Acquired Brain Injury
Chapter 28. Supporting Individuals with Addictions
SECTION V: PRACTICAL SUPPORT SKILLS
Chapter 29. Personal Care
Chapter 30. Mobility, Positioning, and Transfers
Chapter 31. Body Mechanics
Chapter 32. Assisting with Elimination
Chapter 33. Skin Care
Chapter 34. Assisting with Oxygen and Respiratory Care
Chapter 35. Assisting with Special Procedures
Chapter 36. Household Management
Chapter 37. Community Participation and Inclusion
SECTION VI: SPECIALIZED CARE AND SELF-CARE
Chapter 38. Supporting Individuals with Chronic Illness
Chapter 39. Supporting Individuals with Sensory Impairments
Chapter 40. Supporting Individuals with Communication Disorders
Chapter 41. Supporting Individuals with Behavioural Challenges
Chapter 42. Palliative Care
Chapter 43. Pain Management
Chapter 44. Grief and Loss
Chapter 45. Stress Management for Support Workers
Chapter 46. Self-Care and Burnout Prevention
Chapter 47. End-of-Life Care
,Chapter 1 – The Role and Responsibilities of the Support Worker
1. Which statement best describes the primary role of the support worker?
A. To diagnose and treat illness
B. To provide holistic, client-centred assistance within a defined scope of practice
C. To replace family caregiving responsibilities
D. To work independently without supervision
Correct Answer: B
Rationale: Support workers provide holistic, client-centred care focused on
assisting individuals with daily living and well-being while practicing within a
clearly defined scope and under appropriate supervision.
2. A support worker assisting with activities of daily living must always prioritize
which principle?
A. Efficiency
B. Task completion
C. Client dignity and independence
D. Organizational policy over client choice
Correct Answer: C
Rationale: Preserving dignity and promoting independence are foundational
principles of support work and guide all care activities.
3. Which task would typically fall outside the scope of practice of a support
worker?
A. Assisting with bathing
B. Reporting changes in a client’s condition
C. Administering medication without authorization
D. Supporting mobility
Correct Answer: C
Rationale: Administering medication without proper training, delegation, or
authorization exceeds the support worker’s scope and is unsafe.
,4. Accountability in the support worker role means the worker is responsible for:
A. Following orders without question
B. The outcomes of all healthcare decisions
C. Their actions and omissions while providing care
D. Supervising other regulated professionals
Correct Answer: C
Rationale: Support workers are accountable for their own actions and for
practicing safely, ethically, and within their role.
5. A client refuses assistance with personal care. What is the most appropriate
response by the support worker?
A. Insist on providing care for safety reasons
B. Document refusal and respect the client’s choice
C. Report the refusal as non-compliance
D. Ask a family member to override the decision
Correct Answer: B
Rationale: Clients have the right to make choices about their care; refusals must
be respected and appropriately documented.
6. Which factor most clearly distinguishes a support worker from a regulated
healthcare professional?
A. Level of compassion
B. Employment setting
C. Scope of practice and regulatory oversight
D. Amount of client contact
Correct Answer: C
Rationale: Support workers have a defined scope of practice and are generally not
regulated in the same manner as nurses or physicians.
, 7. Confidentiality is best defined as:
A. Sharing information with family members freely
B. Protecting client information from unauthorized disclosure
C. Avoiding all documentation
D. Discussing client care openly with colleagues
Correct Answer: B
Rationale: Confidentiality requires safeguarding personal health information and
sharing it only with authorized individuals.
8. A support worker notices unexplained bruising on a client. What is the most
appropriate action?
A. Ignore it unless the client complains
B. Confront the suspected individual directly
C. Report observations according to policy
D. Discuss it with other clients
Correct Answer: C
Rationale: Support workers are responsible for reporting concerns such as
potential abuse according to organizational and legal requirements.
9. Which behaviour best demonstrates professionalism in support work?
A. Sharing personal opinions about a client’s lifestyle
B. Maintaining appropriate boundaries
C. Accepting gifts of significant value
D. Discussing personal problems with clients
Correct Answer: B
Rationale: Professional boundaries protect both the client and the support worker
and are essential for ethical care.
