, TESTBANK FOR
Interpersonal Communication Relating to Others, 10th edition Beebe
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
We continuously update our files to ensure you receive the latest and most accurate
editions.
New editions are added regularly – stay connected for updates!
Purchase Guarantee
If you believe you have purchased the wrong file, don’t worry. Contact us anytime and we
will gladly replace it with the correct version.
Contact Email:
,Chapter 1: Introduction to Interpersonal Communication
Multiple Choice Questions
1) What elements distinguish interpersonal communication from other forms of human communication?
A) It is a distinctive, transactional form of human communication involving mutual influence to manage
relationships.
B) It involves treating people as objects, responding to roles rather than the person, and having distinctive
conversations.
C) It is a mechanical, transactional form of human communication, where each person has a role to perform.
D) It involves communicating with someone you care about, communicating in an I-It relationship, and treating
people as individuals.
Answer: A
Learning Objective: 1.1 Compare and contrast definitions of communication, human communication, and
interpersonal communication.
Topic: Interpersonal Communication Defined
Difficulty Level: Easy
Skill Level: Remember the Facts
2) A(n) __________ is a connection established when you communicate with another person.
A) transaction
B) relationship
C) interaction
D) lifelong bond
Answer: B
Learning Objective: 1.1 Compare and contrast definitions of communication, human communication, and
interpersonal communication.
Topic: Interpersonal Communication Defined
Difficulty Level: Easy
Skill Level: Remember the Facts
3) What term is defined as the process of acting on information?
A) Human communication
B) Interpersonal communication
C) Communication
D) Impersonal communication
Answer: C
Learning Objective: 1.1 Compare and contrast definitions of communication, human communication, and
interpersonal communication.
Topic: Interpersonal Communication Defined
Difficulty Level: Easy
Skill Level: Remember the Facts
4) Sarita goes to a restaurant with her friends after class. While dining, Sarita communicates with the server only to
place an order, ask for more water, and request the bill. Which type of communication is she using with the server?
A) Intrapersonal
B) Impersonal
C) Interpersonal
D) Public
Answer: B
Learning Objective: 1.1 Compare and contrast definitions of communication, human communication, and
interpersonal communication.
1
Copyright © 2026 by Pearson Education, Inc. All rights reserved.
,Topic: Interpersonal Communication Defined
Difficulty Level: Moderate
Skill Level: Apply What You Know
5) Which term describes the process of making sense out of the world and sharing that sense with others by creating
meaning through the use of verbal and nonverbal messages?
A) Human communication
B) Interpersonal communication
C) Communication
D) Relationship communication
Answer: A
Learning Objective: 1.1 Compare and contrast definitions of communication, human communication, and
interpersonal communication.
Topic: Interpersonal Communication Defined
Difficulty Level: Easy
Skill Level: Remember the Facts
6) Rashid went to dinner with his good friend Megan. They stayed at the restaurant for hours simply because they
were enjoying each other’s conversation. According to Martin Buber, their relationship is best described as
__________.
A) I-It
B) It-Thou
C) I-Thou
D) It-I
Answer: C
Learning Objective: 1.1 Compare and contrast definitions of communication, human communication, and
interpersonal communication.
Topic: Interpersonal Communication Defined
Difficulty Level: Moderate
Skill Level: Apply What You Know
7) Sammy and Jobeth are considering moving in together. Sammy is unsure, so she sits down to make a mental list
of the pros and cons of cohabitating with Jobeth. Sammy is demonstrating which form of communication?
A) Interpersonal communication
B) Impersonal communication
C) Intrapersonal communication
D) Intermediate communication
Answer: C
Learning Objective: 1.1 Compare and contrast definitions of communication, human communication, and
interpersonal communication.
Topic: Interpersonal Communication Defined
Difficulty Level: Moderate
Skill Level: Apply What You Know
8) What form of communication takes place when someone communicates the same message to many people at
once but the creator of the message is usually not physically present?
A) Mass communication
B) Public communication
C) Small group communication
D) Intrapersonal communication
Answer: A
Learning Objective: 1.1 Compare and contrast definitions of communication, human communication, and
2
Copyright © 2026 by Pearson Education, Inc. All rights reserved.
,interpersonal communication.
Topic: Interpersonal Communication Defined
Difficulty Level: Moderate
Skill Level: Understand the Concepts
9) Communication author Virginia Satir calls __________ "the largest single factor determining the kinds of
relationships [people make] with others."
A) romantic communication
B) physical health
C) family communication
D) emotional health
Answer: C
Learning Objective: 1.2 Explain why it is useful to study interpersonal communication.
Topic: Interpersonal Communication's Importance to Your Life
Difficulty Level: Easy
Skill Level: Remember the Facts
10) Which statement best describes the general correlation between social support and the prognosis of terminally ill
patients?
A) Patients who have strong social support die sooner.
B) Patients who have strong social support survive longer.
C) Patients are not impacted by their level of social support.
D) Social support is beneficial to patients if it comes from friends, not family members.
Answer: B
Learning Objective: 1.2 Explain why it is useful to study interpersonal communication.
Topic: Interpersonal Communication's Importance to Your Life
Difficulty Level: Moderate
Skill Level: Understand the Concepts
11) Which statement is true about interpersonal communication in the workplace?
A) Employers don't seek applicants with strong interpersonal skills.
B) It is more important to get along with your supervisors than your peers.
C) Applicants are sought after if they have the ability to listen to others and manage conflict.
D) Interpersonal communication in the workplace decreases productivity.
Answer: C
Learning Objective: 1.2 Explain why it is useful to study interpersonal communication.
Topic: Interpersonal Communication's Importance to Your Life
Difficulty Level: Easy
Skill Level: Remember the Facts
12) Currently, about __________ of all marriages end in divorce within twenty years of the wedding.
A) 10%
B) 25%
C) 50%
D) 75%
Answer: C
Learning Objective: 1.2 Explain why it is useful to study interpersonal communication.
Topic: Interpersonal Communication's Importance to Your Life
Difficulty Level: Easy
Skill Level: Remember the Facts
13) Alycia tells Zoe that a crowded restaurant is not the place to tell Fred that he failed to qualify for the interview.
3
Copyright © 2026 by Pearson Education, Inc. All rights reserved.
,She is referring to what aspect of communication?
A) Feedback
B) Channel
C) Context
D) Decoding
Answer: C
Learning Objective: 1.3 Describe the communication process, including key components and models of
communication as action, interaction, and transaction.
Topic: Interpersonal Communication and the Communication Process
Difficulty Level: Moderate
Skill Level: Apply What You Know
14) During the communication process, whose role is it to decode the message?
A) Sender
B) Intermediary
C) Messenger
D) Receiver
Answer: D
Learning Objective: 1.3 Describe the communication process, including key components and models of
communication as action, interaction, and transaction.
Topic: Interpersonal Communication and the Communication Process
Difficulty Level: Easy
Skill Level: Understand the Concepts
15) This view of communication suggests that all elements involved in the communication process are
interconnected, meaning that a change in one can impact the rest.
A) communication as action
B) communication as transaction
C) communication as interaction
D) communication as message exchange
Answer: B
Learning Objective: 1.3 Describe the communication process, including key components and models of
communication as action, interaction, and transaction.
Topic: Interpersonal Communication and the Communication Process
Difficulty Level: Moderate
Skill Level: Understand the Concepts
16) Communication as ___________ is the oldest and most simplistic of the models of human communication.
A) action
B) interaction
C) transaction
D) system
Answer: A
Learning Objective: 1.3 Describe the communication process, including key components and models of
communication as action, interaction, and transaction.
Topic: Interpersonal Communication and the Communication Process
Difficulty Level: Easy
Skill Level: Remember the Facts
17) What is considered to be the most sophisticated and most realistic model of interpersonal communication?
A) communication as action
B) communication as interaction
4
Copyright © 2026 by Pearson Education, Inc. All rights reserved.
,C) communication as transaction
D) communication as contraction
Answer: C
Learning Objective: 1.3 Describe the communication process, including key components and models of
communication as action, interaction, and transaction.
Topic: Interpersonal Communication and the Communication Process
Difficulty Level: Easy
Skill Level: Remember the Facts
18) The message transfer model of communication portrays human communication as a(n) ___________ process.
A) interactive
B) linear
C) circular
D) simultaneous
Answer: B
Learning Objective: 1.3 Describe the communication process, including key components and models of
communication as action, interaction, and transaction.
Topic: Interpersonal Communication and the Communication Process
Difficulty Level: Easy
Skill Level: Remember the Facts
19) Which actions best describe encoding?
A) translating ideas, feelings, and thoughts into a code
B) filtering messages through past experiences
C) minimizing external and psychological noise
D) making sense out of words or nonverbal cues
Answer: A
Learning Objective: 1.3 Describe the communication process, including key components and models of
communication as action, interaction, and transaction.
Topic: Interpersonal Communication and the Communication Process
Difficulty Level: Moderate
Skill Level: Understand the Concepts
20) Which actions best describe decoding?
A) putting thoughts, ideas, and feelings into words or nonverbal cues
B) filtering messages through past experiences
C) minimizing external and psychological noise
D) interpreting ideas, feelings, and thoughts that have been translated into a code
Answer: D
Learning Objective: 1.3 Describe the communication process, including key components and models of
communication as action, interaction, and transaction.
Topic: Interpersonal Communication and the Communication Process
Difficulty Level: Moderate
Skill Level: Understand the Concepts
21) Which statement reflects the author's stance on communication strategies?
A) There is a universally correct way to communicate in interpersonal settings.
B) Communication strategies should be manipulative to be effective.
C) Strategies should help establish understanding, not enforce conformity.
D) Cultural differences should be minimized for clearer communication.
Answer: C
5
Copyright © 2026 by Pearson Education, Inc. All rights reserved.
,Learning Objective: 1.3 Describe the communication process, including key components and models of
communication as action, interaction, and transaction.
Topic: Interpersonal Communication and the Communication Process
Difficulty Level: Hard
Skill Level: Evaluating
22) What question does Mary Jane Collier raise about labeling someone as an effective communicator?
A) How often should we communicate with others?
B) What are the most efficient speaking styles?
C) Who benefits from being labeled effective, and by whose standards?
D) Why do people misunderstand each other frequently?
Answer: C
Learning Objective: 1.3 Describe the communication process, including key components and models of
communication as action, interaction, and transaction.
Topic: Interpersonal Communication and the Communication Process
Difficulty Level: Moderate
Skill Level: Analyzing
23) When Arman and Roger discuss what issues in their relationship are acceptable to discuss in front of friends and
which are acceptable only to discuss between themselves, they are engaging in __________.
A) impersonal communication
B) metacommunication
C) content communication
D) asynchronous communication
Answer: B
Learning Objective: 1.4 Discuss five principles of interpersonal communication.
Topic: Interpersonal Communication Principles
Difficulty Level: Moderate
Skill Level: Apply the Concepts
24) What is a common myth about interpersonal communication?
A) All interpersonal relationship problems are communication problems.
B) Interpersonal communication is complicated.
C) Communication rules are sometimes unclear in a relationship.
D) People judge others based on behavior, not their intent.
Answer: A
Learning Objective: 1.4 Discuss five principles of interpersonal communication.
Topic: Interpersonal Communication Principles
Difficulty Level: Moderate
Skill Level: Understand the Concepts
25) __________ is defined as a followable prescription that indicates behavior expectations in a relationship.
A) Dimension
B) Symbol
C) Guideline
D) Rule
Answer: D
Learning Objective: 1.4 Discuss five principles of interpersonal communication.
Topic: Interpersonal Communication Principles
Difficulty Level: Easy
Skill Level: Remember the Facts
6
Copyright © 2026 by Pearson Education, Inc. All rights reserved.
,26) When Gladys says, “I’m sorry, Pete. I take it back. Your new haircut isn’t really atrocious,” she seems to be
forgetting that communication __________.
A) is irreversible
B) connects us to others
C) is governed by rules
D) involves content dimensions
Answer: A
Learning Objective: 1.4 Discuss five principles of interpersonal communication.
Topic: Interpersonal Communication Principles
Difficulty Level: Moderate
Skill Level: Apply What You Know
27) Monica is being punished by her teacher because the teacher didn’t care for the way Monica said, “Yes,
Ma’am.” Her nasal rendition of “yes” and the long drawn out “Ma’am” suggested a lack of respect that the teacher
considered unacceptable. The teacher’s dissatisfaction with Monica’s statement demonstrates which characteristic of
interpersonal relationships?
A) Interpersonal communication has both systems and processes.
B) Interpersonal communication has both content and relationship dimensions.
C) Interpersonal communication is irreversible.
D) Interpersonal communication is governed by social rules.
Answer: B
Learning Objective: 1.4 Discuss five principles of interpersonal communication.
Topic: Interpersonal Communication Principles
Difficulty Level: Moderate
Skill Level: Apply What You Know
28) Beth sends Julian an email asking him to meet her at the bank at 2:30 p.m. She is on time, but Julian doesn’t
arrive until 3:15 p.m. When she asks him why he is late, he replies, “I came as soon as I got your message.” The
problem they are encountering may stem from the fact that a message sent by email is __________.
A) synchronous
B) instantaneous
C) asynchronous
D) unreliable
Answer: C
Learning Objective: 1.5 Discuss the role of electronically mediated communication in developing and maintaining
interpersonal relationships.
Topic: Interpersonal Communication and Social Media
Difficulty Level: Moderate
Skill Level: Apply What You Know
29) What statement best describes the findings of Tidwell and Walther about computer-mediated communication
versus face-to-face interaction?
A) People ask more direct questions but reveal less about themselves online.
B) People ask less direct questions and reveal less about themselves online.
C) People ask more direct questions and reveal more about themselves online.
D) People ask less direct questions but reveal more about themselves online.
Answer: C
Learning Objective: 1.5 Discuss the role of electronically mediated communication in developing and maintaining
interpersonal relationships.
Topic: Interpersonal Communication and Social Media
Difficulty Level: Easy
Skill Level: Remember the Facts
7
Copyright © 2026 by Pearson Education, Inc. All rights reserved.
, 30) Research has found that those who need to communicate something negative, such as a desire to end a
relationship, often select a __________ communication medium.
A) less rich
B) more personal
C) more rich
D) non-electronic
Answer: A
Learning Objective: 1.5 Discuss the role of electronically mediated communication in developing and maintaining
interpersonal relationships.
Topic: Interpersonal Communication and Social Media
Difficulty Level: Moderate
Skill Level: Understand the Concepts
31) What enhances the feeling of social presence for electronic communicators?
A) anonymity
B) asynchronous messaging
C) synchronous messaging
D) distance
Answer: C
Learning Objective: 1.5 Discuss the role of electronically mediated communication in developing and maintaining
interpersonal relationships.
Topic: Interpersonal Communication and Social Media
Difficulty Level: Easy
Skill Level: Understand the Concepts
32) A hyperpersonal relationship is an electronically mediated relationship that is __________.
A) more personal than a face-to-face relationship
B) less direct than a face-to-face relationship
C) less personal than a face-to-face relationship
D) more successful than a face-to-face relationship
Answer: A
Learning Objective: 1.5 Discuss the role of electronically mediated communication in developing and maintaining
interpersonal relationships.
Topic: Interpersonal Communication and Social Media
Difficulty Level: Easy
Skill Level: Remember the Facts
33) __________ theory suggests that emotional expression is severely restricted when we use only text-based
messages to communicate.
A) Media richness
B) Cues-filtered-out
C) Diminished capacity
D) Transactional interference
Answer: B
Learning Objective: 1.5 Discuss the role of electronically mediated communication in developing and maintaining
interpersonal relationships.
Topic: Interpersonal Communication and Social Media
Difficulty Level: Easy
Skill Level: Remember the Facts
34) The social information-processing theory explains how __________.
A) information about society is conveyed to the public by the mass media
8
Copyright © 2026 by Pearson Education, Inc. All rights reserved.
Interpersonal Communication Relating to Others, 10th edition Beebe
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
We continuously update our files to ensure you receive the latest and most accurate
editions.
New editions are added regularly – stay connected for updates!
Purchase Guarantee
If you believe you have purchased the wrong file, don’t worry. Contact us anytime and we
will gladly replace it with the correct version.
Contact Email:
,Chapter 1: Introduction to Interpersonal Communication
Multiple Choice Questions
1) What elements distinguish interpersonal communication from other forms of human communication?
A) It is a distinctive, transactional form of human communication involving mutual influence to manage
relationships.
B) It involves treating people as objects, responding to roles rather than the person, and having distinctive
conversations.
C) It is a mechanical, transactional form of human communication, where each person has a role to perform.
D) It involves communicating with someone you care about, communicating in an I-It relationship, and treating
people as individuals.
Answer: A
Learning Objective: 1.1 Compare and contrast definitions of communication, human communication, and
interpersonal communication.
Topic: Interpersonal Communication Defined
Difficulty Level: Easy
Skill Level: Remember the Facts
2) A(n) __________ is a connection established when you communicate with another person.
A) transaction
B) relationship
C) interaction
D) lifelong bond
Answer: B
Learning Objective: 1.1 Compare and contrast definitions of communication, human communication, and
interpersonal communication.
Topic: Interpersonal Communication Defined
Difficulty Level: Easy
Skill Level: Remember the Facts
3) What term is defined as the process of acting on information?
A) Human communication
B) Interpersonal communication
C) Communication
D) Impersonal communication
Answer: C
Learning Objective: 1.1 Compare and contrast definitions of communication, human communication, and
interpersonal communication.
Topic: Interpersonal Communication Defined
Difficulty Level: Easy
Skill Level: Remember the Facts
4) Sarita goes to a restaurant with her friends after class. While dining, Sarita communicates with the server only to
place an order, ask for more water, and request the bill. Which type of communication is she using with the server?
A) Intrapersonal
B) Impersonal
C) Interpersonal
D) Public
Answer: B
Learning Objective: 1.1 Compare and contrast definitions of communication, human communication, and
interpersonal communication.
1
Copyright © 2026 by Pearson Education, Inc. All rights reserved.
,Topic: Interpersonal Communication Defined
Difficulty Level: Moderate
Skill Level: Apply What You Know
5) Which term describes the process of making sense out of the world and sharing that sense with others by creating
meaning through the use of verbal and nonverbal messages?
A) Human communication
B) Interpersonal communication
C) Communication
D) Relationship communication
Answer: A
Learning Objective: 1.1 Compare and contrast definitions of communication, human communication, and
interpersonal communication.
Topic: Interpersonal Communication Defined
Difficulty Level: Easy
Skill Level: Remember the Facts
6) Rashid went to dinner with his good friend Megan. They stayed at the restaurant for hours simply because they
were enjoying each other’s conversation. According to Martin Buber, their relationship is best described as
__________.
A) I-It
B) It-Thou
C) I-Thou
D) It-I
Answer: C
Learning Objective: 1.1 Compare and contrast definitions of communication, human communication, and
interpersonal communication.
Topic: Interpersonal Communication Defined
Difficulty Level: Moderate
Skill Level: Apply What You Know
7) Sammy and Jobeth are considering moving in together. Sammy is unsure, so she sits down to make a mental list
of the pros and cons of cohabitating with Jobeth. Sammy is demonstrating which form of communication?
A) Interpersonal communication
B) Impersonal communication
C) Intrapersonal communication
D) Intermediate communication
Answer: C
Learning Objective: 1.1 Compare and contrast definitions of communication, human communication, and
interpersonal communication.
Topic: Interpersonal Communication Defined
Difficulty Level: Moderate
Skill Level: Apply What You Know
8) What form of communication takes place when someone communicates the same message to many people at
once but the creator of the message is usually not physically present?
A) Mass communication
B) Public communication
C) Small group communication
D) Intrapersonal communication
Answer: A
Learning Objective: 1.1 Compare and contrast definitions of communication, human communication, and
2
Copyright © 2026 by Pearson Education, Inc. All rights reserved.
,interpersonal communication.
Topic: Interpersonal Communication Defined
Difficulty Level: Moderate
Skill Level: Understand the Concepts
9) Communication author Virginia Satir calls __________ "the largest single factor determining the kinds of
relationships [people make] with others."
A) romantic communication
B) physical health
C) family communication
D) emotional health
Answer: C
Learning Objective: 1.2 Explain why it is useful to study interpersonal communication.
Topic: Interpersonal Communication's Importance to Your Life
Difficulty Level: Easy
Skill Level: Remember the Facts
10) Which statement best describes the general correlation between social support and the prognosis of terminally ill
patients?
A) Patients who have strong social support die sooner.
B) Patients who have strong social support survive longer.
C) Patients are not impacted by their level of social support.
D) Social support is beneficial to patients if it comes from friends, not family members.
Answer: B
Learning Objective: 1.2 Explain why it is useful to study interpersonal communication.
Topic: Interpersonal Communication's Importance to Your Life
Difficulty Level: Moderate
Skill Level: Understand the Concepts
11) Which statement is true about interpersonal communication in the workplace?
A) Employers don't seek applicants with strong interpersonal skills.
B) It is more important to get along with your supervisors than your peers.
C) Applicants are sought after if they have the ability to listen to others and manage conflict.
D) Interpersonal communication in the workplace decreases productivity.
Answer: C
Learning Objective: 1.2 Explain why it is useful to study interpersonal communication.
Topic: Interpersonal Communication's Importance to Your Life
Difficulty Level: Easy
Skill Level: Remember the Facts
12) Currently, about __________ of all marriages end in divorce within twenty years of the wedding.
A) 10%
B) 25%
C) 50%
D) 75%
Answer: C
Learning Objective: 1.2 Explain why it is useful to study interpersonal communication.
Topic: Interpersonal Communication's Importance to Your Life
Difficulty Level: Easy
Skill Level: Remember the Facts
13) Alycia tells Zoe that a crowded restaurant is not the place to tell Fred that he failed to qualify for the interview.
3
Copyright © 2026 by Pearson Education, Inc. All rights reserved.
,She is referring to what aspect of communication?
A) Feedback
B) Channel
C) Context
D) Decoding
Answer: C
Learning Objective: 1.3 Describe the communication process, including key components and models of
communication as action, interaction, and transaction.
Topic: Interpersonal Communication and the Communication Process
Difficulty Level: Moderate
Skill Level: Apply What You Know
14) During the communication process, whose role is it to decode the message?
A) Sender
B) Intermediary
C) Messenger
D) Receiver
Answer: D
Learning Objective: 1.3 Describe the communication process, including key components and models of
communication as action, interaction, and transaction.
Topic: Interpersonal Communication and the Communication Process
Difficulty Level: Easy
Skill Level: Understand the Concepts
15) This view of communication suggests that all elements involved in the communication process are
interconnected, meaning that a change in one can impact the rest.
A) communication as action
B) communication as transaction
C) communication as interaction
D) communication as message exchange
Answer: B
Learning Objective: 1.3 Describe the communication process, including key components and models of
communication as action, interaction, and transaction.
Topic: Interpersonal Communication and the Communication Process
Difficulty Level: Moderate
Skill Level: Understand the Concepts
16) Communication as ___________ is the oldest and most simplistic of the models of human communication.
A) action
B) interaction
C) transaction
D) system
Answer: A
Learning Objective: 1.3 Describe the communication process, including key components and models of
communication as action, interaction, and transaction.
Topic: Interpersonal Communication and the Communication Process
Difficulty Level: Easy
Skill Level: Remember the Facts
17) What is considered to be the most sophisticated and most realistic model of interpersonal communication?
A) communication as action
B) communication as interaction
4
Copyright © 2026 by Pearson Education, Inc. All rights reserved.
,C) communication as transaction
D) communication as contraction
Answer: C
Learning Objective: 1.3 Describe the communication process, including key components and models of
communication as action, interaction, and transaction.
Topic: Interpersonal Communication and the Communication Process
Difficulty Level: Easy
Skill Level: Remember the Facts
18) The message transfer model of communication portrays human communication as a(n) ___________ process.
A) interactive
B) linear
C) circular
D) simultaneous
Answer: B
Learning Objective: 1.3 Describe the communication process, including key components and models of
communication as action, interaction, and transaction.
Topic: Interpersonal Communication and the Communication Process
Difficulty Level: Easy
Skill Level: Remember the Facts
19) Which actions best describe encoding?
A) translating ideas, feelings, and thoughts into a code
B) filtering messages through past experiences
C) minimizing external and psychological noise
D) making sense out of words or nonverbal cues
Answer: A
Learning Objective: 1.3 Describe the communication process, including key components and models of
communication as action, interaction, and transaction.
Topic: Interpersonal Communication and the Communication Process
Difficulty Level: Moderate
Skill Level: Understand the Concepts
20) Which actions best describe decoding?
A) putting thoughts, ideas, and feelings into words or nonverbal cues
B) filtering messages through past experiences
C) minimizing external and psychological noise
D) interpreting ideas, feelings, and thoughts that have been translated into a code
Answer: D
Learning Objective: 1.3 Describe the communication process, including key components and models of
communication as action, interaction, and transaction.
Topic: Interpersonal Communication and the Communication Process
Difficulty Level: Moderate
Skill Level: Understand the Concepts
21) Which statement reflects the author's stance on communication strategies?
A) There is a universally correct way to communicate in interpersonal settings.
B) Communication strategies should be manipulative to be effective.
C) Strategies should help establish understanding, not enforce conformity.
D) Cultural differences should be minimized for clearer communication.
Answer: C
5
Copyright © 2026 by Pearson Education, Inc. All rights reserved.
,Learning Objective: 1.3 Describe the communication process, including key components and models of
communication as action, interaction, and transaction.
Topic: Interpersonal Communication and the Communication Process
Difficulty Level: Hard
Skill Level: Evaluating
22) What question does Mary Jane Collier raise about labeling someone as an effective communicator?
A) How often should we communicate with others?
B) What are the most efficient speaking styles?
C) Who benefits from being labeled effective, and by whose standards?
D) Why do people misunderstand each other frequently?
Answer: C
Learning Objective: 1.3 Describe the communication process, including key components and models of
communication as action, interaction, and transaction.
Topic: Interpersonal Communication and the Communication Process
Difficulty Level: Moderate
Skill Level: Analyzing
23) When Arman and Roger discuss what issues in their relationship are acceptable to discuss in front of friends and
which are acceptable only to discuss between themselves, they are engaging in __________.
A) impersonal communication
B) metacommunication
C) content communication
D) asynchronous communication
Answer: B
Learning Objective: 1.4 Discuss five principles of interpersonal communication.
Topic: Interpersonal Communication Principles
Difficulty Level: Moderate
Skill Level: Apply the Concepts
24) What is a common myth about interpersonal communication?
A) All interpersonal relationship problems are communication problems.
B) Interpersonal communication is complicated.
C) Communication rules are sometimes unclear in a relationship.
D) People judge others based on behavior, not their intent.
Answer: A
Learning Objective: 1.4 Discuss five principles of interpersonal communication.
Topic: Interpersonal Communication Principles
Difficulty Level: Moderate
Skill Level: Understand the Concepts
25) __________ is defined as a followable prescription that indicates behavior expectations in a relationship.
A) Dimension
B) Symbol
C) Guideline
D) Rule
Answer: D
Learning Objective: 1.4 Discuss five principles of interpersonal communication.
Topic: Interpersonal Communication Principles
Difficulty Level: Easy
Skill Level: Remember the Facts
6
Copyright © 2026 by Pearson Education, Inc. All rights reserved.
,26) When Gladys says, “I’m sorry, Pete. I take it back. Your new haircut isn’t really atrocious,” she seems to be
forgetting that communication __________.
A) is irreversible
B) connects us to others
C) is governed by rules
D) involves content dimensions
Answer: A
Learning Objective: 1.4 Discuss five principles of interpersonal communication.
Topic: Interpersonal Communication Principles
Difficulty Level: Moderate
Skill Level: Apply What You Know
27) Monica is being punished by her teacher because the teacher didn’t care for the way Monica said, “Yes,
Ma’am.” Her nasal rendition of “yes” and the long drawn out “Ma’am” suggested a lack of respect that the teacher
considered unacceptable. The teacher’s dissatisfaction with Monica’s statement demonstrates which characteristic of
interpersonal relationships?
A) Interpersonal communication has both systems and processes.
B) Interpersonal communication has both content and relationship dimensions.
C) Interpersonal communication is irreversible.
D) Interpersonal communication is governed by social rules.
Answer: B
Learning Objective: 1.4 Discuss five principles of interpersonal communication.
Topic: Interpersonal Communication Principles
Difficulty Level: Moderate
Skill Level: Apply What You Know
28) Beth sends Julian an email asking him to meet her at the bank at 2:30 p.m. She is on time, but Julian doesn’t
arrive until 3:15 p.m. When she asks him why he is late, he replies, “I came as soon as I got your message.” The
problem they are encountering may stem from the fact that a message sent by email is __________.
A) synchronous
B) instantaneous
C) asynchronous
D) unreliable
Answer: C
Learning Objective: 1.5 Discuss the role of electronically mediated communication in developing and maintaining
interpersonal relationships.
Topic: Interpersonal Communication and Social Media
Difficulty Level: Moderate
Skill Level: Apply What You Know
29) What statement best describes the findings of Tidwell and Walther about computer-mediated communication
versus face-to-face interaction?
A) People ask more direct questions but reveal less about themselves online.
B) People ask less direct questions and reveal less about themselves online.
C) People ask more direct questions and reveal more about themselves online.
D) People ask less direct questions but reveal more about themselves online.
Answer: C
Learning Objective: 1.5 Discuss the role of electronically mediated communication in developing and maintaining
interpersonal relationships.
Topic: Interpersonal Communication and Social Media
Difficulty Level: Easy
Skill Level: Remember the Facts
7
Copyright © 2026 by Pearson Education, Inc. All rights reserved.
, 30) Research has found that those who need to communicate something negative, such as a desire to end a
relationship, often select a __________ communication medium.
A) less rich
B) more personal
C) more rich
D) non-electronic
Answer: A
Learning Objective: 1.5 Discuss the role of electronically mediated communication in developing and maintaining
interpersonal relationships.
Topic: Interpersonal Communication and Social Media
Difficulty Level: Moderate
Skill Level: Understand the Concepts
31) What enhances the feeling of social presence for electronic communicators?
A) anonymity
B) asynchronous messaging
C) synchronous messaging
D) distance
Answer: C
Learning Objective: 1.5 Discuss the role of electronically mediated communication in developing and maintaining
interpersonal relationships.
Topic: Interpersonal Communication and Social Media
Difficulty Level: Easy
Skill Level: Understand the Concepts
32) A hyperpersonal relationship is an electronically mediated relationship that is __________.
A) more personal than a face-to-face relationship
B) less direct than a face-to-face relationship
C) less personal than a face-to-face relationship
D) more successful than a face-to-face relationship
Answer: A
Learning Objective: 1.5 Discuss the role of electronically mediated communication in developing and maintaining
interpersonal relationships.
Topic: Interpersonal Communication and Social Media
Difficulty Level: Easy
Skill Level: Remember the Facts
33) __________ theory suggests that emotional expression is severely restricted when we use only text-based
messages to communicate.
A) Media richness
B) Cues-filtered-out
C) Diminished capacity
D) Transactional interference
Answer: B
Learning Objective: 1.5 Discuss the role of electronically mediated communication in developing and maintaining
interpersonal relationships.
Topic: Interpersonal Communication and Social Media
Difficulty Level: Easy
Skill Level: Remember the Facts
34) The social information-processing theory explains how __________.
A) information about society is conveyed to the public by the mass media
8
Copyright © 2026 by Pearson Education, Inc. All rights reserved.
