, TESTBANK FOR
Operations Management Processes and Supply Chains, 14th edition
Krajewski
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
We continuously update our files to ensure you receive the latest and most accurate
editions.
New editions are added regularly – stay connected for updates!
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,Operations Management: Processes and Supply Chains, 14e (Krajewski)
Chapter 1 Using Operations to Create Value
1.1 Role of Operations in an Organization
1) Operations management refers to the direction and control of inputs that transform processes into
products and services.
Answer: TRUE
Difficulty: Easy
Keywords: operations management, inputs, process, transformation
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
2) An operation is a group of resources performing all or part of one or more processes.
Answer: TRUE
Difficulty: Easy
Keywords: operations management, inputs, process, transformation
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
3) The three main line functions of any business include Operations, Finance and Marketing.
Answer: TRUE
Difficulty: Easy
Keywords: operations, finance, marketing
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
4) The scope of supply chain management is restricted to the synchronization of the process among the
various business functions within the firm.
Answer: FALSE
Difficulty: Easy
Keywords: supply chain management, processes
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
1
Copyright © 2025 Pearson Education, Inc.
,5) Operations managers are rarely involved in the design of new products and services.
Answer: TRUE
Difficulty: Easy
Keywords: operations manager role
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
6) Operations managers are routinely involved with budgeting and forecasting since these are usually
handled by managers from other business functions.
Answer: FALSE
Difficulty: Easy
Keywords: operations manager role
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
7) Regardless of how departments like Accounting, Engineering, Finance, and Marketing function in an
organization, they are all linked together through:
A) management.
B) processes.
C) customers.
D) stakeholders.
Answer: B
Difficulty: Moderate
Keywords: departments, functions, processes
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
2
Copyright © 2025 Pearson Education, Inc.
,8) The foundations of modern manufacturing and technological breakthroughs were inspired by the
creation of the mechanical computer by:
A) Charles Babbage.
B) James Watt.
C) Eli Whitney.
D) Frederick Taylor.
Answer: A
Difficulty: Moderate
Keywords: Charles Babbage
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
9) Which of these Great Moments in Operations and Supply Chain Management did not occur in the
twentieth century?
A) invention of the assembly line
B) publication of the Toyota Production Systems book
C) establishment of railroads
D) strategic planning for achieving product variety
Answer: C
Difficulty: Moderate
Keywords: history, railroad
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
10) The three main line functions of any business include:
A) operations.
B) marketing.
C) finance.
D) information systems.
E) all of the above
F) only A), B) and C) above
Answer: F
Difficulty: Moderate
Keywords: operations, finance, marketing
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
3
Copyright © 2025 Pearson Education, Inc.
,11) Operations management refers to the systematic design, direction, and control of ________ that
transform ________ into products and services.
Answer: processes, inputs
Difficulty: Moderate
Keywords: process, input, transform, product, service
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
12) The three mainline functions of any business are ________, ________, and ________.
Answer: operations, finance, marketing
Difficulty: Moderate
Keywords: operations, finance, marketing, functions of a firm
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
13) Supply chain management is the synchronization of a firm's processes with those of its ________ and
________ to match the flow of materials, services, and information.
Answer: suppliers, customers
Difficulty: Moderate
Keywords: supply chain management, suppliers, customers
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
14) What are the three key functions of a firm and what is each responsible for?
Answer: The three main functions of a firm are operations, finance, and marketing. The operations
function transforms material and service inputs into product and service outputs. The finance function
generates resources, capital and funds from investors and sales of the firm's goods and services in the
marketplace. The marketing function is responsible for producing sales revenue of the outputs.
Difficulty: Moderate
Keywords: manufacturing process, service process
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
4
Copyright © 2025 Pearson Education, Inc.
,1.2 A Process View
1) A process involves transforming inputs into outputs.
Answer: TRUE
Difficulty: Easy
Keywords: process, inputs, outputs
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and
in services
AACSB: Application of Knowledge
Learning Objective: Describe the process view of operations in terms of inputs, processes, outputs,
information flows, suppliers, and customers.
2) Every process has a customer.
Answer: TRUE
Difficulty: Easy
Keywords: process, customer relationship
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and
in services
AACSB: Application of Knowledge
Learning Objective: Describe the process view of operations in terms of inputs, processes, outputs,
information flows, suppliers, and customers.
3) Departments within a firm typically have a common set of objectives, and share resources among them
to achieve those objectives.
Answer: FALSE
Difficulty: Moderate
Keywords: functions, departments
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and
in services
AACSB: Application of Knowledge
Learning Objective: Describe the process view of operations in terms of inputs, processes, outputs,
information flows, suppliers, and customers.
4) At the level of the firm, service providers offer just services and manufacturers offer just products.
Answer: FALSE
Difficulty: Moderate
Keywords: manufacturing, services, similarity, goods
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and
in services
AACSB: Application of Knowledge
Learning Objective: Describe the process view of operations in terms of inputs, processes, outputs,
information flows, suppliers, and customers.
5
Copyright © 2025 Pearson Education, Inc.
,5) The outputs of service processes typically cannot be held in a finished goods inventory.
Answer: TRUE
Difficulty: Easy
Keywords: manufacturing, services, similarity, goods
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and
in services
AACSB: Application of Knowledge
Learning Objective: Describe the process view of operations in terms of inputs, processes, outputs,
information flows, suppliers, and customers.
6) Manufacturing processes tend to be capital intensive.
Answer: TRUE
Difficulty: Easy
Keywords: manufacturing process, service process, capital intensive, labor intensive
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and
in services
AACSB: Application of Knowledge
Learning Objective: Describe the process view of operations in terms of inputs, processes, outputs,
information flows, suppliers, and customers.
7) Quality is more easily measured in a service process than in a manufacturing process.
Answer: FALSE
Difficulty: Moderate
Keywords: manufacturing process, service process, quality
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and
in services
AACSB: Application of Knowledge
Learning Objective: Describe the process view of operations in terms of inputs, processes, outputs,
information flows, suppliers, and customers.
8) Contact with the customer is usually higher in a manufacturing process than in a service process.
Answer: FALSE
Difficulty: Easy
Keywords: manufacturing process, service process, customer contact
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and
in services
AACSB: Application of Knowledge
Learning Objective: Describe the process view of operations in terms of inputs, processes, outputs,
information flows, suppliers, and customers.
6
Copyright © 2025 Pearson Education, Inc.
,9) The outputs from manufacturing processes can be produced, stored, and transported in anticipation of
future demand.
Answer: TRUE
Difficulty: Easy
Keywords: manufacturing, services, similarity, goods
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and
in services
AACSB: Application of Knowledge
Learning Objective: Describe the process view of operations in terms of inputs, processes, outputs,
information flows, suppliers, and customers.
10) Which of these statements about processes is not true?
A) A process can have its own set of objectives.
B) A process can involve work flow that cuts across departmental boundaries.
C) A process can require resources from several departments.
D) A process can exist without customers.
Answer: D
Difficulty: Moderate
Keywords: process, customer relationship
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and
in services
AACSB: Application of Knowledge
Learning Objective: Describe the process view of operations in terms of inputs, processes, outputs,
information flows, suppliers, and customers.
11) Operations management is part of a production system that can be described in the following manner:
Organization: inputs → processes → outputs.
Which one of the following correctly describes a production system?
A) Airline: pilots → planes → transportation
B) Bank: tellers → computer equipment → deposits
C) Furniture manufacturer: wood → sanding → chair
D) Telephone company: satellites → cables → communication
Answer: C
Difficulty: Moderate
Keywords: production system, input, process, output
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and
in services
AACSB: Reflective Thinking
Learning Objective: Describe the process view of operations in terms of inputs, processes, outputs,
information flows, suppliers, and customers.
7
Copyright © 2025 Pearson Education, Inc.
, Figure 1.1
You are the Production Manager for the toy manufacturing process at the ABC Company.
12) Use the information provided in Figure 1.1. An example of an internal customer is:
A) the lumber company.
B) the Receiving Department at ABC.
C) the Shipping Department at ABC.
D) the toy store at the mall.
Answer: C
Difficulty: Moderate
Keywords: internal customer
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and
in services
AACSB: Reflective Thinking
Learning Objective: Describe the process view of operations in terms of inputs, processes, outputs,
information flows, suppliers, and customers.
13) Use the information provided in Figure 1.1. An example of an internal supplier is:
A) the lumber company.
B) the Receiving Department at ABC.
C) the Shipping Department at ABC.
D) the toy store at the mall.
Answer: B
Difficulty: Moderate
Keywords: internal supplier
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and
in services
AACSB: Reflective Thinking
Learning Objective: Describe the process view of operations in terms of inputs, processes, outputs,
information flows, suppliers, and customers.
8
Copyright © 2025 Pearson Education, Inc.
Operations Management Processes and Supply Chains, 14th edition
Krajewski
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
We continuously update our files to ensure you receive the latest and most accurate
editions.
New editions are added regularly – stay connected for updates!
Purchase Guarantee
If you believe you have purchased the wrong file, don’t worry. Contact us anytime and we
will gladly replace it with the correct version.
Contact Email:
,Operations Management: Processes and Supply Chains, 14e (Krajewski)
Chapter 1 Using Operations to Create Value
1.1 Role of Operations in an Organization
1) Operations management refers to the direction and control of inputs that transform processes into
products and services.
Answer: TRUE
Difficulty: Easy
Keywords: operations management, inputs, process, transformation
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
2) An operation is a group of resources performing all or part of one or more processes.
Answer: TRUE
Difficulty: Easy
Keywords: operations management, inputs, process, transformation
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
3) The three main line functions of any business include Operations, Finance and Marketing.
Answer: TRUE
Difficulty: Easy
Keywords: operations, finance, marketing
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
4) The scope of supply chain management is restricted to the synchronization of the process among the
various business functions within the firm.
Answer: FALSE
Difficulty: Easy
Keywords: supply chain management, processes
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
1
Copyright © 2025 Pearson Education, Inc.
,5) Operations managers are rarely involved in the design of new products and services.
Answer: TRUE
Difficulty: Easy
Keywords: operations manager role
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
6) Operations managers are routinely involved with budgeting and forecasting since these are usually
handled by managers from other business functions.
Answer: FALSE
Difficulty: Easy
Keywords: operations manager role
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
7) Regardless of how departments like Accounting, Engineering, Finance, and Marketing function in an
organization, they are all linked together through:
A) management.
B) processes.
C) customers.
D) stakeholders.
Answer: B
Difficulty: Moderate
Keywords: departments, functions, processes
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
2
Copyright © 2025 Pearson Education, Inc.
,8) The foundations of modern manufacturing and technological breakthroughs were inspired by the
creation of the mechanical computer by:
A) Charles Babbage.
B) James Watt.
C) Eli Whitney.
D) Frederick Taylor.
Answer: A
Difficulty: Moderate
Keywords: Charles Babbage
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
9) Which of these Great Moments in Operations and Supply Chain Management did not occur in the
twentieth century?
A) invention of the assembly line
B) publication of the Toyota Production Systems book
C) establishment of railroads
D) strategic planning for achieving product variety
Answer: C
Difficulty: Moderate
Keywords: history, railroad
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
10) The three main line functions of any business include:
A) operations.
B) marketing.
C) finance.
D) information systems.
E) all of the above
F) only A), B) and C) above
Answer: F
Difficulty: Moderate
Keywords: operations, finance, marketing
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
3
Copyright © 2025 Pearson Education, Inc.
,11) Operations management refers to the systematic design, direction, and control of ________ that
transform ________ into products and services.
Answer: processes, inputs
Difficulty: Moderate
Keywords: process, input, transform, product, service
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
12) The three mainline functions of any business are ________, ________, and ________.
Answer: operations, finance, marketing
Difficulty: Moderate
Keywords: operations, finance, marketing, functions of a firm
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
13) Supply chain management is the synchronization of a firm's processes with those of its ________ and
________ to match the flow of materials, services, and information.
Answer: suppliers, customers
Difficulty: Moderate
Keywords: supply chain management, suppliers, customers
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
14) What are the three key functions of a firm and what is each responsible for?
Answer: The three main functions of a firm are operations, finance, and marketing. The operations
function transforms material and service inputs into product and service outputs. The finance function
generates resources, capital and funds from investors and sales of the firm's goods and services in the
marketplace. The marketing function is responsible for producing sales revenue of the outputs.
Difficulty: Moderate
Keywords: manufacturing process, service process
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
4
Copyright © 2025 Pearson Education, Inc.
,1.2 A Process View
1) A process involves transforming inputs into outputs.
Answer: TRUE
Difficulty: Easy
Keywords: process, inputs, outputs
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and
in services
AACSB: Application of Knowledge
Learning Objective: Describe the process view of operations in terms of inputs, processes, outputs,
information flows, suppliers, and customers.
2) Every process has a customer.
Answer: TRUE
Difficulty: Easy
Keywords: process, customer relationship
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and
in services
AACSB: Application of Knowledge
Learning Objective: Describe the process view of operations in terms of inputs, processes, outputs,
information flows, suppliers, and customers.
3) Departments within a firm typically have a common set of objectives, and share resources among them
to achieve those objectives.
Answer: FALSE
Difficulty: Moderate
Keywords: functions, departments
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and
in services
AACSB: Application of Knowledge
Learning Objective: Describe the process view of operations in terms of inputs, processes, outputs,
information flows, suppliers, and customers.
4) At the level of the firm, service providers offer just services and manufacturers offer just products.
Answer: FALSE
Difficulty: Moderate
Keywords: manufacturing, services, similarity, goods
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and
in services
AACSB: Application of Knowledge
Learning Objective: Describe the process view of operations in terms of inputs, processes, outputs,
information flows, suppliers, and customers.
5
Copyright © 2025 Pearson Education, Inc.
,5) The outputs of service processes typically cannot be held in a finished goods inventory.
Answer: TRUE
Difficulty: Easy
Keywords: manufacturing, services, similarity, goods
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and
in services
AACSB: Application of Knowledge
Learning Objective: Describe the process view of operations in terms of inputs, processes, outputs,
information flows, suppliers, and customers.
6) Manufacturing processes tend to be capital intensive.
Answer: TRUE
Difficulty: Easy
Keywords: manufacturing process, service process, capital intensive, labor intensive
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and
in services
AACSB: Application of Knowledge
Learning Objective: Describe the process view of operations in terms of inputs, processes, outputs,
information flows, suppliers, and customers.
7) Quality is more easily measured in a service process than in a manufacturing process.
Answer: FALSE
Difficulty: Moderate
Keywords: manufacturing process, service process, quality
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and
in services
AACSB: Application of Knowledge
Learning Objective: Describe the process view of operations in terms of inputs, processes, outputs,
information flows, suppliers, and customers.
8) Contact with the customer is usually higher in a manufacturing process than in a service process.
Answer: FALSE
Difficulty: Easy
Keywords: manufacturing process, service process, customer contact
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and
in services
AACSB: Application of Knowledge
Learning Objective: Describe the process view of operations in terms of inputs, processes, outputs,
information flows, suppliers, and customers.
6
Copyright © 2025 Pearson Education, Inc.
,9) The outputs from manufacturing processes can be produced, stored, and transported in anticipation of
future demand.
Answer: TRUE
Difficulty: Easy
Keywords: manufacturing, services, similarity, goods
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and
in services
AACSB: Application of Knowledge
Learning Objective: Describe the process view of operations in terms of inputs, processes, outputs,
information flows, suppliers, and customers.
10) Which of these statements about processes is not true?
A) A process can have its own set of objectives.
B) A process can involve work flow that cuts across departmental boundaries.
C) A process can require resources from several departments.
D) A process can exist without customers.
Answer: D
Difficulty: Moderate
Keywords: process, customer relationship
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and
in services
AACSB: Application of Knowledge
Learning Objective: Describe the process view of operations in terms of inputs, processes, outputs,
information flows, suppliers, and customers.
11) Operations management is part of a production system that can be described in the following manner:
Organization: inputs → processes → outputs.
Which one of the following correctly describes a production system?
A) Airline: pilots → planes → transportation
B) Bank: tellers → computer equipment → deposits
C) Furniture manufacturer: wood → sanding → chair
D) Telephone company: satellites → cables → communication
Answer: C
Difficulty: Moderate
Keywords: production system, input, process, output
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and
in services
AACSB: Reflective Thinking
Learning Objective: Describe the process view of operations in terms of inputs, processes, outputs,
information flows, suppliers, and customers.
7
Copyright © 2025 Pearson Education, Inc.
, Figure 1.1
You are the Production Manager for the toy manufacturing process at the ABC Company.
12) Use the information provided in Figure 1.1. An example of an internal customer is:
A) the lumber company.
B) the Receiving Department at ABC.
C) the Shipping Department at ABC.
D) the toy store at the mall.
Answer: C
Difficulty: Moderate
Keywords: internal customer
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and
in services
AACSB: Reflective Thinking
Learning Objective: Describe the process view of operations in terms of inputs, processes, outputs,
information flows, suppliers, and customers.
13) Use the information provided in Figure 1.1. An example of an internal supplier is:
A) the lumber company.
B) the Receiving Department at ABC.
C) the Shipping Department at ABC.
D) the toy store at the mall.
Answer: B
Difficulty: Moderate
Keywords: internal supplier
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and
in services
AACSB: Reflective Thinking
Learning Objective: Describe the process view of operations in terms of inputs, processes, outputs,
information flows, suppliers, and customers.
8
Copyright © 2025 Pearson Education, Inc.
