TEST BANK
ss
CommunicationinNursing10thEdition
s
JuliaBalzerRiley
, TableofContents
Chapter1: ssResponsible, ssAssertive, ssCaring ssCommunication ssin
ss Nursing Chapter ss2: ssThe ssClient-Nurse ssRelationship: ssA ssHelping
zz
ss Relationship ssChapter ss3: ssSolving ssProblems ssTogether
Chapter4: ssUnderstanding ssEach ssOther: ssCommunicationand
ss Culture Chapter ss5: ssDemonstrating ssWarmth
zz
Chapter ss6: ssShowing ssRespect
ss Chapter ss7: ssBeing ssGenuine
ss Chapter ss8: ssBeing ssEmpathetic
ss Chapter9:ssUsing Self- zz
DisclosureChapter 10:
ss
ss Being ss specific ss Chapter
ss 11: Asking
ss Questions
ss
ss Chapter12:
ExpressingOpinions Chapter s s 13: zz
Using ssHumor
Chapter14:Embracingssthe ssSpiritual ssJourney ssof ssHealth ssCaring, ssMeaning ssMaking Chapter zz
ss 15: ssRequesting ssSupport
Chapter ss16: ssOvercoming ssEvaluation
ss AnxietyChapter ss17: ssWorking sswith
ss Feedback ssChapter ss18:
ss UsingRelaxation sstechnique
Chapter19: ssIncorporating ssImagery ssin ssProfessional ssPractice ssand ssSelf-
ss Care Chapter ss20 ssIncorporating ssPositive ssSelf-Talk
zz
Chapter21: s s Learning ssto ssWork ssTogether ssin ssGroups
ss Chapter22:TheChangingWorld ssof ssElectronic
ss Communication Chapters23:LearningConfrontationskills
zz
ss Chapter ss24: ssRefusing ssUnreasonable ssRequests
Chapter s s 25: s s Communicating s s Assertively s s and s s Responsibly s s with s s Distressed
s s Clients s s and s s ColleaguesChapter ss26: ssCommunicating ssAssertively ssand ssResponsibly sswith
Aggressive ssClientsssand ssColleagues Chapter ss27: ssCommunicating ssAssertively ssand ssResponsibly
ss zz
ss with ssUnpopular ssClients ssChapter s s 29: s s Communicating s s at s s the s s End-of-
LifeChapter ss30: ss Continuing ssthe ssCommitment
,BalzerRiley: Communication in Nursing, 10th Edition
ss ss ss ss
ss
Chapter1: Responsible,Assertive, Caring Communication in Nursing
ss ss ss ss ss
Test ssBank
ss Multiple
Choice
s
1. Which s s statement s s describes s s the s s affective s s aspect
s s of s s learning s s effectivecommunication ssstrategies?
a. ―Thesnursessshould ssuse ssclear, ssdirect ssstatements ssusing ssobjective sswords.‖
b. ―Thesnursessuses ssbody sslanguage ssthat ssis sscongruent sswith ssthessverbal ssmessage.‖
c. ―Thenursessbelieves ssthat sspositive sscommunication ssstrategies ssbuild ssconfidence.‖
d. ―Thenursesspractices ssassertive ssand ssresponsible sscommunication ssstrategies.‖
ANS:C
Learning ssinvolves ssthree ssdomains: ssthe sscognitive ssaspects ss(understanding ssand ssmeaning),
ssaffective s s s s aspects s s s s (feelings, s s s s values, s s s s and s s s s attitudes), s s
s s and s s s s psychomotor ssaspects s s (physical sscapability).Learning s s basic
s s communication s s skills s s involves s s the sscognitive ssdomain; ssbuilding ssconfidence
ssthrough ssa ssbelief ssin ssthe ssvalue ssand ssimpact ssof sspositive sscommunication ssis ssthe ssaffective
ssdomain; ssand ssputting ssskills ssinto ssaction ssis ssthe sspsychomotor ssdomain.DIF:
ssComprehension ssREF: ssp. ss13 ssTOP: ssIntegrated ssProcess: ssCommunication s s and
ssDocumentation ssMSC: ssPsychosocial ssIntegrity
2. The ssnurse ssmanager ssasks ssthe ssstaff ssnurse ssto sswork ssan ssextra ssshift. ssWhich
ssresponse ssbythe ssstaff ssnurse ssis ssassertive ssand ssbased sson ssrational ssbeliefs?
a. ―I don’t sswant ssyou ssupset, ssso ssI will sswork ssextra.‖
zz zz
b. ―Whyssdo ssIssalways sshave ssto sscover ssextra ssshifts?‖
c. ―I am ssnot ssable ssto sswork ssan ssextra ssshift.‖
zz
d. ―If ssyou sscan’t ssfind ssanyone sselse, ssIsswill ssdo ssit.‖
ANS:C
The ssstaff ssnurse ssmay ssturn ssdown sseven ssa ssreasonable ssrequest; ssan ssassertive ssresponse
ssavoids ssirrational ssbeliefs. ssIrrational ssbeliefs ssoccur ssas ssa ssresult ssof ssbeing ssanxious ssabout
ssassertiveness ssor ssfocusing sson sspossible ssnegative ssoutcomes.DIF: ssAnalysis ssREF: ssp. ss8
ssTOP: ssIntegrated ssProcess: ssCommunication ssand ssDocumentation ssMSC: ssSafe ssand
ssEffective ssCare ssEnvironment: ssManagement ssof ssCare
, 3. A ssnurse ssmanager ssoffers ssa ssstaff ssnurse ssa sschoice ssbetween ssworking ss8- ssor ss12-
hour ssshifts. ssWhich ssstatement, ssif ssmade ssby ssthe ssstaff ssnurse, ssis ssnonassertive ssand
ssmay ssresult ssin ssa f rustrated ssresponse ssfrom ssthe ssnurse ssmanager?
z
a. ―I want ssto ssdecide ssthe ssshifts ssfor ssall ssof ssthe ssother ssstaff ssnurses.‖
zz
b. ―Dosswhatever ssyou sswant. ssIt ssdoesn’t ssreallyssmatterssto ssme.‖
c. ―Thank ssyou ssforssoffering ssmessasschoice. ssIssprefer ss12-hour ssshifts.‖
d. ―You sswill ssnever ssbe ssable ssto ssgivessmesswhat ssIssreally sswant ssto sswork.‖
ANS:B
A s s statement s s that s s allows s s others s s to s s make s s decisions s s for s s a s s person
s s is s s an s s example s s of ssa ssnonassertive s s style s s of s s communication; s s the
s s response s s of s s others s s to s s a s s nonassertive ssstatement ssmay ssinclude ssdisrespect, ssguilt,
ssanger, ssor ssfrustration. ssStatements ssthat ssmake sschoices ssfor ssothers ssor ssthat ssare
ssaccusations ssare ssexamples ssof ssaggressive ssstyles ssof sscommunication; ssthe ssresponse ssof
ssothers ssto ssan ssaggressive ssstatement ssmay ssinclude sshurt, ssdefensiveness, s s or s s humiliation.
s s A s s statement s s that s s allows s s making s s one’s s s own s s decisions s s is ssan ssexample
ssofassertive ssstyle ssof sscommunication; ssthe ssresponse ssof ssothers ssto ssan ssassertive ssstatement
ssmay ssinclude ssmutual ssrespect.DIF: ssAnalysis ssREF: ssp. ss7 ssTOP: ssIntegrated ssProcess:
ssCommunication ssand ssDocumentation ssMSC: ssSafe ssand ssEffective ssCare ssEnvironment:
ssManagement ssof ssCare
4. The ssnurse ssis ssproviding sscare ssto ssa sspatient sswho sswas ssadmitted sswith ssheart ssfailure.
ssThe sspatient sshas ssnot ssbeen ssfollowing ssthe ssprescribed ssdiet ssor sstaking ssthe ssprescribed
ssmedications. s s Which s s type s s of s s communication s s approach s s is s s most
s s important s s for s s the ssnurse ssto ssuse sswith ssthis sspatient ssto ssfacilitate ssa sschange ssin ssself-
care ssbehavior?
a. Authoritative, sshonest, ssand ssoutright sscommunication
b. Assertive,ssresponsible, ssandsscaringsscommunication
c. Aggressive,sssympathetic, s s and ssrealistic sscommunication
d. Positive,ssexpert, ssand ssfocused sscommunication
ANS:B
Communication s s must s s be s s technically s s responsible, s s assertive, s s and
s s caring s s to s s facilitate ssa sschange ssin ssbehavior.DIF: ssKnowledge/Comprehension
ssREF: ssp. ss13 ssTOP: s s Integrated ssProcess: ssCommunication ssand ssDocumentation ssMSC:
ssPsychosocial ssIntegrity
5. Which s s are s s examples s s of s s a s s nurse s s who s s is
s s communicating s s responsibly? s s (Select s s all t hat ssapply)
z
a. The s s nurse s s uses s s profanity s s to s s respond s s to s s a s s client s s who
s s is s s intoxicated s s and ssverballyabusive.
b. The ssnurse sshelps ssa ssclient sstalk ssto ssfamily ssmembers
ssabout ssdiscontinuingchemotherapy.
z
ss
CommunicationinNursing10thEdition
s
JuliaBalzerRiley
, TableofContents
Chapter1: ssResponsible, ssAssertive, ssCaring ssCommunication ssin
ss Nursing Chapter ss2: ssThe ssClient-Nurse ssRelationship: ssA ssHelping
zz
ss Relationship ssChapter ss3: ssSolving ssProblems ssTogether
Chapter4: ssUnderstanding ssEach ssOther: ssCommunicationand
ss Culture Chapter ss5: ssDemonstrating ssWarmth
zz
Chapter ss6: ssShowing ssRespect
ss Chapter ss7: ssBeing ssGenuine
ss Chapter ss8: ssBeing ssEmpathetic
ss Chapter9:ssUsing Self- zz
DisclosureChapter 10:
ss
ss Being ss specific ss Chapter
ss 11: Asking
ss Questions
ss
ss Chapter12:
ExpressingOpinions Chapter s s 13: zz
Using ssHumor
Chapter14:Embracingssthe ssSpiritual ssJourney ssof ssHealth ssCaring, ssMeaning ssMaking Chapter zz
ss 15: ssRequesting ssSupport
Chapter ss16: ssOvercoming ssEvaluation
ss AnxietyChapter ss17: ssWorking sswith
ss Feedback ssChapter ss18:
ss UsingRelaxation sstechnique
Chapter19: ssIncorporating ssImagery ssin ssProfessional ssPractice ssand ssSelf-
ss Care Chapter ss20 ssIncorporating ssPositive ssSelf-Talk
zz
Chapter21: s s Learning ssto ssWork ssTogether ssin ssGroups
ss Chapter22:TheChangingWorld ssof ssElectronic
ss Communication Chapters23:LearningConfrontationskills
zz
ss Chapter ss24: ssRefusing ssUnreasonable ssRequests
Chapter s s 25: s s Communicating s s Assertively s s and s s Responsibly s s with s s Distressed
s s Clients s s and s s ColleaguesChapter ss26: ssCommunicating ssAssertively ssand ssResponsibly sswith
Aggressive ssClientsssand ssColleagues Chapter ss27: ssCommunicating ssAssertively ssand ssResponsibly
ss zz
ss with ssUnpopular ssClients ssChapter s s 29: s s Communicating s s at s s the s s End-of-
LifeChapter ss30: ss Continuing ssthe ssCommitment
,BalzerRiley: Communication in Nursing, 10th Edition
ss ss ss ss
ss
Chapter1: Responsible,Assertive, Caring Communication in Nursing
ss ss ss ss ss
Test ssBank
ss Multiple
Choice
s
1. Which s s statement s s describes s s the s s affective s s aspect
s s of s s learning s s effectivecommunication ssstrategies?
a. ―Thesnursessshould ssuse ssclear, ssdirect ssstatements ssusing ssobjective sswords.‖
b. ―Thesnursessuses ssbody sslanguage ssthat ssis sscongruent sswith ssthessverbal ssmessage.‖
c. ―Thenursessbelieves ssthat sspositive sscommunication ssstrategies ssbuild ssconfidence.‖
d. ―Thenursesspractices ssassertive ssand ssresponsible sscommunication ssstrategies.‖
ANS:C
Learning ssinvolves ssthree ssdomains: ssthe sscognitive ssaspects ss(understanding ssand ssmeaning),
ssaffective s s s s aspects s s s s (feelings, s s s s values, s s s s and s s s s attitudes), s s
s s and s s s s psychomotor ssaspects s s (physical sscapability).Learning s s basic
s s communication s s skills s s involves s s the sscognitive ssdomain; ssbuilding ssconfidence
ssthrough ssa ssbelief ssin ssthe ssvalue ssand ssimpact ssof sspositive sscommunication ssis ssthe ssaffective
ssdomain; ssand ssputting ssskills ssinto ssaction ssis ssthe sspsychomotor ssdomain.DIF:
ssComprehension ssREF: ssp. ss13 ssTOP: ssIntegrated ssProcess: ssCommunication s s and
ssDocumentation ssMSC: ssPsychosocial ssIntegrity
2. The ssnurse ssmanager ssasks ssthe ssstaff ssnurse ssto sswork ssan ssextra ssshift. ssWhich
ssresponse ssbythe ssstaff ssnurse ssis ssassertive ssand ssbased sson ssrational ssbeliefs?
a. ―I don’t sswant ssyou ssupset, ssso ssI will sswork ssextra.‖
zz zz
b. ―Whyssdo ssIssalways sshave ssto sscover ssextra ssshifts?‖
c. ―I am ssnot ssable ssto sswork ssan ssextra ssshift.‖
zz
d. ―If ssyou sscan’t ssfind ssanyone sselse, ssIsswill ssdo ssit.‖
ANS:C
The ssstaff ssnurse ssmay ssturn ssdown sseven ssa ssreasonable ssrequest; ssan ssassertive ssresponse
ssavoids ssirrational ssbeliefs. ssIrrational ssbeliefs ssoccur ssas ssa ssresult ssof ssbeing ssanxious ssabout
ssassertiveness ssor ssfocusing sson sspossible ssnegative ssoutcomes.DIF: ssAnalysis ssREF: ssp. ss8
ssTOP: ssIntegrated ssProcess: ssCommunication ssand ssDocumentation ssMSC: ssSafe ssand
ssEffective ssCare ssEnvironment: ssManagement ssof ssCare
, 3. A ssnurse ssmanager ssoffers ssa ssstaff ssnurse ssa sschoice ssbetween ssworking ss8- ssor ss12-
hour ssshifts. ssWhich ssstatement, ssif ssmade ssby ssthe ssstaff ssnurse, ssis ssnonassertive ssand
ssmay ssresult ssin ssa f rustrated ssresponse ssfrom ssthe ssnurse ssmanager?
z
a. ―I want ssto ssdecide ssthe ssshifts ssfor ssall ssof ssthe ssother ssstaff ssnurses.‖
zz
b. ―Dosswhatever ssyou sswant. ssIt ssdoesn’t ssreallyssmatterssto ssme.‖
c. ―Thank ssyou ssforssoffering ssmessasschoice. ssIssprefer ss12-hour ssshifts.‖
d. ―You sswill ssnever ssbe ssable ssto ssgivessmesswhat ssIssreally sswant ssto sswork.‖
ANS:B
A s s statement s s that s s allows s s others s s to s s make s s decisions s s for s s a s s person
s s is s s an s s example s s of ssa ssnonassertive s s style s s of s s communication; s s the
s s response s s of s s others s s to s s a s s nonassertive ssstatement ssmay ssinclude ssdisrespect, ssguilt,
ssanger, ssor ssfrustration. ssStatements ssthat ssmake sschoices ssfor ssothers ssor ssthat ssare
ssaccusations ssare ssexamples ssof ssaggressive ssstyles ssof sscommunication; ssthe ssresponse ssof
ssothers ssto ssan ssaggressive ssstatement ssmay ssinclude sshurt, ssdefensiveness, s s or s s humiliation.
s s A s s statement s s that s s allows s s making s s one’s s s own s s decisions s s is ssan ssexample
ssofassertive ssstyle ssof sscommunication; ssthe ssresponse ssof ssothers ssto ssan ssassertive ssstatement
ssmay ssinclude ssmutual ssrespect.DIF: ssAnalysis ssREF: ssp. ss7 ssTOP: ssIntegrated ssProcess:
ssCommunication ssand ssDocumentation ssMSC: ssSafe ssand ssEffective ssCare ssEnvironment:
ssManagement ssof ssCare
4. The ssnurse ssis ssproviding sscare ssto ssa sspatient sswho sswas ssadmitted sswith ssheart ssfailure.
ssThe sspatient sshas ssnot ssbeen ssfollowing ssthe ssprescribed ssdiet ssor sstaking ssthe ssprescribed
ssmedications. s s Which s s type s s of s s communication s s approach s s is s s most
s s important s s for s s the ssnurse ssto ssuse sswith ssthis sspatient ssto ssfacilitate ssa sschange ssin ssself-
care ssbehavior?
a. Authoritative, sshonest, ssand ssoutright sscommunication
b. Assertive,ssresponsible, ssandsscaringsscommunication
c. Aggressive,sssympathetic, s s and ssrealistic sscommunication
d. Positive,ssexpert, ssand ssfocused sscommunication
ANS:B
Communication s s must s s be s s technically s s responsible, s s assertive, s s and
s s caring s s to s s facilitate ssa sschange ssin ssbehavior.DIF: ssKnowledge/Comprehension
ssREF: ssp. ss13 ssTOP: s s Integrated ssProcess: ssCommunication ssand ssDocumentation ssMSC:
ssPsychosocial ssIntegrity
5. Which s s are s s examples s s of s s a s s nurse s s who s s is
s s communicating s s responsibly? s s (Select s s all t hat ssapply)
z
a. The s s nurse s s uses s s profanity s s to s s respond s s to s s a s s client s s who
s s is s s intoxicated s s and ssverballyabusive.
b. The ssnurse sshelps ssa ssclient sstalk ssto ssfamily ssmembers
ssabout ssdiscontinuingchemotherapy.
z
