Genesys Cloud CX: Implementation Exam Questions and Answers | Updated 2026 | Guaranteed Pass

Genesys Cloud CX: Implementation Exam Questions and Answers | Updated 2026 | Guaranteed Pass True/False: With a Genesys Cloud CX Collaborate license, the users in your organization can make and receive customer calls. - answer-False What license is needed to enable Workforce Engagement Management feature? a. Collaborate b. Communicate c. Genesys Cloud CX 1 d. Genesys Cloud CX 2 e. Genesys Cloud CX 3 - answer-e. Genesys Cloud CX 3 Every user of Genesys Cloud CX has access to: (Select all that apply) A. Update contact info B. Update location C. Manage permissions D. Assign roles - answer-A. Update contact info B. Update location You can enable the location detection setting of the contact center from the ____ container. A. People & Permission B. Global Settings C. IntegrationD. Directory - answer-B. Global Settings When you contact Genesys Cloud CX Support team, you will need ____ to identify the contact center. A. Company Name B. Organization ID and Region C. Short Name D. Location Code - answer-B. Organization ID and Region Identify whether the following statement is true or false. Genesys Cloud CX does not perform a virus scan for attachments that are shared in the chats. - answer-True When an Edge is disconnected from Genesys Cloud CX: A. The Edge can record the voice interaction. B. Internal telephonic communication will function as usual. C. The Edge will route the incoming interaction based on the historical data. D. All of the answers are correct. - answer-D. All of the answers are correct. Genesys Cloud CX _____ Edge supports more than 75 concurrent calls. A. Micro B. Mini C. Standard - answer-C. Standard Every Edge must be associated with a/an ____. (Select all that apply)A. Location B. Site C. Trunk D. Edge Group - answer-B. Site D. Edge Group