Genesys Certification Practice Questions With Complete Solutions 2026 | Guaranteed Pass

Genesys Certification Practice Questions With Complete Solutions 2026 | Guaranteed Pass Services Layer provides an interface for Genesys components to which of the following? a. Database management systems b. T-Servers c. Tenants d. Switches - answer-a Which of the following includes all of the possible modes in which a Configuration Server can be deployed? a. Configuration Server Primary, Configuration Server Secondary b. Configuration Server Primary Master, Configuration Server Secondary Master, Configuration Server Proxy c. Configuration Server Primary Master, Configuration Server Secondary Backup, Configuration Server Proxy d. Configuration Server Master Primary, Configuration Server Master Backup, Configuration Server Proxy - answer-d What is the term used for the unique identifier that T-Server allocates to each interaction?a. Call ID b. Event ID c. Object ID d. Connection ID - answer-d A Configuration Server Proxy is required when deploying every Framework 8.0 solution. True or False? - answer-FALSE Genesys Administrator will run in a Java-based web application server, such as Apache Tomcat. True or False? - answer-FALSE Which of the following is a valid Genesys Topology? (Select 3) a. 1 Configuration Server, 2 Proxy Configuration Servers, 1 switch, 1 T-Server, 3 StatServers, 1 URS b. 2 Configuration Servers, 1 Proxy Configuration Server, 1 switch, 1 StatServer, 1 URS c. 1 Configuration Server, 3 switches, 1 T-Server, 1 StatServer, 1 URS d. 1 Configuration Server, 1 switch, 1 T-Server, 1 SIP server, 3 StatServers, 1 URS e. 3 Configuration Servers, 2 SIP Servers, 5 StatServers, 1 URS f. 1 Configuration Server, 1 switch, 1 T-Server, 1 StatServer, 5 URS - answer-a, d, f Which of the following is used to provision applications in Framework 8? a. Genesys Administrator b. iWD Manager c. Orchestration Serverd. Interaction Server - answer-a When using the Framework 8 Installation Media, which of the following will NOT be deployed by the configuration wizards? a. Configuration Layer b. Management Layer c. Switch Objects d. DN's & Places - answer-a In the configuration file used by Configuration Server what is the name of the section where you define Configuration Server's operational options? a. [default] b. [confserv] c. [configserv] d. [cfgservopt] - answer-b From which connection tab is the connection between a Genesys client and a Genesys server specified? a. Client application configuration object b. Server application configuration object c. Both Client and Server application configuration objects d. Neither Client nor Server application configuration object. The connection is implicit. - answer-a Which of the following applications do NOT require an application configuration object in the Configuration Layer? (Choose 2)a. LCA b. Message Server c. Log DB Server d. Configuration DB Server e. SCS f. SCI - answer-a, d What is the name of the Configuration Layer application object section where you can configure logging? a. log b. verbose c. debug d. info - answer-a Which one of the following products does NOT need an entry in the license file? a. Distributed Configuration Server b. DB Server c. T-Server d. URS - answer-b Using Genesys Administrator, where would you set a routing-related configuration option in a DN? a. can be set in any of the DN's tabs b. in the DN's Annex tab Options Tab, Advanced Viewc. in the DN's General tab d. in the DN's Security tab - answer-b Which statement is correct? a. You cannot define the roles for Configuration Manager in Genesys Administrator. b. While you can assign skills to multiple Agents at one time using 'Manage Skills' in Configuration Manager, you cannot do this in Genesys Administrator. c. While you can assign skills to multiple Agents at one time using 'Manage Skills' in Genesys Administrator, you cannot do this in Configuration Manager. d. Role-based access control is configured and used by both Configuration Manager and Genesys Administrator. - answer-a The primary reason that repositories are defined in Genesys Administrator is so that: a. Third party applications can access configuration data through the web interface b. Genesys Administrator can install software on a remote host c. Genesys Administrator can display logs d. Genesys Administrator can create a backup copy of the configuration - answer-b Which of the following modules are visible in the 'Monitoring' tab of Genesys Administrator? (Choose 3) a. Dashboard b. Applications c. Active Alarms d. Centralized Loge. Switches - answer-a, c, d Which two storage types are new with version 8 of CCPulse+? (Choose 2) a. SCXML b. XML c. Binary d. None of the above - answer-b, c Refer to the figure. Which CCPulse+ option controls displaying the skills associated with selected agents in the Extended Current State window as shown in the figure? a. ExtendedCurrentStatus b. EnableAgentCapacity c. ShowAgentSkills d. CurrentStatus - answer-c Which of the following is the option that controls ODS table size? a. segment b. conf-check-interval c. data-table-size d. None of the above - answer-c Which of the following is the option that defines a default destination for routing interactions if the routing strategy fails to route the interaction?a. default_object b. event_arrive c. default_destination d. unloaded_cdn - answer-c Refer to the figure taken from the Solution Control Server log. Message number 5093 is the clearance event for Service Unavailable. True or False? - answer-TRUE