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Practice questions for this set
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the percentage of total quantity of units ordered by customers that are actually
delivered
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1 Gap 1: Knowledge Gap 2 Supply Management
3 fill rate 4 process
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Terms in this set (64)
Gap 1: Knowledge Gap the gap between customers' real expectations and
managers' perceptions of those expectations
operations management the management of processes used to design,
supply, produce, and deliver valuable goods to
customers
, supply chain the global network of organizations and activities
involved in designing, transforming, consuming, and
disposing of goods and services
total product experience all the goods and services that are combined to
define a customer's complete consumption
experience
process a system of activities that transforms inputs into
valuable outputs
lean operation an operation that produces maximum levels of
efficiency and effectiveness using a minimal amount
of resources
core capability a unique set of skills that confers competitive
advantages to a firm, because rival firms cannot
easily duplicate them
Supply Chain Management the design and execution of relationships and flows
that connect the parties and processes across a
supply chain
Customers parties that use or consume the products of
operations management processes
Suppliers parties that provide inputs to operational processes
Stakeholders groups of people who have financial or other interest
in the well-being of an operation
customer management the management of the customer interface, including
all aspects of order processing and fulfillment
Supply Management the identification, acquisition, positioning, and
management of resources and capabilities that a firm
needs to attain its strategic objectives